All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 30, 2024

No incidents reported today.

Oct 29, 2024
Content Marketing Platform (CMP): Platform Slowness detected
Resolved - The incident has been duly resolved.
Oct 29, 21:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results. If the situation changes, we will provide a new update. We sincerely apologize for the inconvenience!
Oct 29, 18:04 UTC
Investigating - We are aware of users facing intermittent slowness of the CMP platform. We are currently investigating the issue and we will post additional updates once we obtain more information. Thank you for your patience.
Oct 29, 15:50 UTC
Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024
Configured Commerce (B2B) - External outage affecting deployments
Resolved - This event has been resolved. Normal function for build and deploy of new base or extensions code has been restored.
Oct 25, 14:19 UTC
Identified - We have currently identified an external issue impacting our Configured Commerce (B2B) customers' ability to deploy across multiple environments. This issue impacts the build and deploy of new base or extensions code to B2B sites and does not affect normal operation of any B2B site.

Some customers may see deployments stall or confirmation emails not delivered. Our infrastructure partners are working on resolving the issue as quickly as possible. Updates concerning the situation will be provided on the Optimizely Status Page as they become available.
Oct 24, 21:30 UTC
Oct 24, 2024
Oct 23, 2024

No incidents reported.

Oct 22, 2024
Issue accessing world.optimizely.com
Resolved - This incident has been resolved.
Oct 22, 23:27 UTC
Monitoring - Our engineers have identified the issue and implemented a fix.
Oct 22, 23:26 UTC
Investigating - We are currently investigating accessibility of world.optimizely.com
Oct 22, 22:33 UTC
Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Product Recommendation EMEA - A subset of feeds timing out
Resolved - This incident was resolved on October 16th, 10am CEST / 4am ET / 8am UTC
Oct 18, 19:21 UTC
Identified - The third party supplier issue has been identified and they are actively working on a fix. Thank you for your patience.
Oct 10, 12:41 UTC
Update - We are continuing to investigate this issue. Thank you for your patience.
Oct 9, 11:06 UTC
Investigating - We are aware of an issue with Product Recommendation EMEA - with feeds timing out. A subset of customers in the EMEA region might experience time-out with uploading/downloading feeds. The issue is isolated to one UK location of the sftp and ftp servers. All feeds that require download of feeds from these services (or upload of feeds to these services by the customer) appear to be timing out.

We are working together with our hosting provider to solve the issue and will provide new updates as follows. Thank you for your patience.
Oct 9, 09:57 UTC
Content Recommendations services are down
Resolved - This incident has been resolved.
Oct 18, 10:54 UTC
Monitoring - A fix has been implemented and we are closely monitoring the results.
Oct 18, 09:39 UTC
Identified - The issue has been identified. We have implemented a fix and service started recovering.
Oct 18, 09:27 UTC
Investigating - We are currently investigating the issue with the Content Recommendations services that are down.
Oct 18, 08:51 UTC
Mandatory Microsoft MFA for Azure and PaaS Portal access
Completed - The scheduled maintenance has been completed.
Oct 18, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 UTC
Scheduled - We would like to inform you that, as of October 15th, 2024, our third-party vendor will be implementing Multifactor Authentication (MFA) for all Azure tenants. If the account that you use to access Optimizely Azure and/or PaaS Portal, does not currently utilize MFA, then you will be prompted to set up this security measure upon logging in, on or after the aforementioned date.

For additional information regarding this upcoming requirement, please visit the following link:
https://learn.microsoft.com/en-us/entra/identity/authentication/concept-mandatory-multifactor-authentication.

For additional information on how to employ MFA, please visit the following link:
https://learn.microsoft.com/en-us/entra/identity/authentication/concept-mfa-howitworks
Sep 17, 18:03 UTC
Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

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