All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

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Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Netspring Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Configured Commerce - Performance issues
Resolved - This incident has been resolved. A fix has been implemented but as previously noted, a redeployment of site code is needed for the fix to be applied. Additional details are provided in the following Optimizely Support Article: https://support.optimizely.com/hc/en-us/articles/35521173909901-Recent-Performance-issues-related-to-Datadog
Apr 3, 16:15 UTC
Monitoring - An issue has been identified in a previous version of a third-party monitoring tool used for Configured Commerce platform management, which can cause a very gradual buildup in CPU usage and ultimately result in performance degradation on affected sites.

The fix for this has been implemented by Optimizely Platform Support, but requires a redeployment of site code in order to be applied. Please perform a site redeploy at your earliest convenience to ensure the utilities update has been applied to your site(s).
Apr 2, 18:16 UTC
Apr 2, 2025
Apr 1, 2025
Content Marketing Platform (CMP)
Resolved - This incident has been resolved. Public links for Collections should now function as expected.
Apr 1, 19:36 UTC
Identified - We have identified an issue with public links for Collections, and we're actively working on a fix. We will share an update once we have more information, so expect to hear from us soon!
Apr 1, 17:08 UTC
Availability issue in the the EU Region
Resolved - This incident has been resolved as the service has fully recovered
Apr 1, 15:11 UTC
Update - We can confirm that from 12 UTC all impacted services have fully recovered. We are continuing to monitor for any further issues. Thank you for your patience.
Apr 1, 14:20 UTC
Update - We are continuing to monitor for any further issues. Thank you for your patience.
Apr 1, 11:46 UTC
Monitoring - Most of the impacted services have recovered, with a limited subset not yet fully recovered. We continue to monitor the situation closely.
Apr 1, 10:20 UTC
Identified - We can confirm that the issue is related to resources hosted in the North Europe region by our third-party supplier. We are in close contact with their team. We will continue to share updates as more information becomes available. Thank you for your continued patience and understanding.
Apr 1, 09:31 UTC
Update - After further investigation, we have identified that the issue is currently affecting multiple services. Our team is actively working to resolve the problem and will provide updates as soon as more information becomes available. Currently affected products in the North Europe region are Search & Navigation, Digital Experience Cloud (DXP) and CMS SaaS.
Apr 1, 09:12 UTC
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EU region. Clients will be experiencing high latency or 5xx-errors.

We will post additional updates once we obtain more information. Thank you for your patience.
Apr 1, 08:58 UTC
Performance issue with Search and Navigation on EMEA26
Resolved - This incident has been resolved.
Apr 1, 06:25 UTC
Monitoring - A fix has been implemented and we are closely monitoring the results.
Apr 1, 05:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 1, 04:47 UTC
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the Europe region - EMEA26. A subset of clients might experiencing high latency or 5xx-errors.

We will post additional updates when we have information available.

Thank you for your patience.
Apr 1, 04:24 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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