All Systems Operational

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal - optimizely.com/support Operational
Optimizely Public Websites Operational
Optimizely main website - Optimizely.com Operational
World Developer Forum - world.optimizely.com Operational
Nuget CMS/Commerce package feed - nuget.optimizely.com Operational
Search & Navigation Demo Portal - find.optimizely.com Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
CMS SaaS - APAC Region Operational
Australia East Operational
CMS SaaS - EMEA Region Operational
North Europe Operational
UAE North Operational
CMS SaaS - NA Region Operational
East US Operational
East US 2 Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) Operational
Datacenter SE2 (Stockholm) Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch Operational
Bounce management Operational
Tracking Operational
Online versions of mailings Operational
Hosting of images and files Operational
Campaign user interface Operational
Campaign APIs (REST, HTTP, SOAP) Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Custom Web- and Landing Pages Operational
Scheduled Jobs Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region - UK Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - EMEA Region - Sweden Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - NA Region - US Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Results API Operational
Events API Operational
Event Export Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Edge Delivery Operational
Manifest Creation Operational
AI Optimization Operational
Contextual Bandits Operational
Multi-Armed Bandits Operational
Adaptive Audiences Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Optimizely Opal Operational
Opal Chat Operational
Opal Backend Operational
Opal Tools Operational
Opal Agents Operational
Opal Retrieval Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 14, 2026

No incidents reported today.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026
CMS Saas (Headless) - Intermittent deployment errors
Resolved - This incident has been Resolved with no further reports of widespread difficulty.
Jan 7, 23:01 UTC
Monitoring - We have identified the underlying concern for affected customers, and the team is actively applying mitigations. There have been no further reports of ongoing trouble, and we will continue to monitor.
Jan 7, 18:33 UTC
Investigating - We are currently investigating an ongoing intermittent issue with CMS Headless deployments, wherein some customers may encounter a site is blocked error.

We will provide additional updates as soon as they become available. Thank you for your patience!
Jan 7, 15:37 UTC
CMP: CMP DAM Asset and Folder Visibility
Resolved - This incident has been fully resolved, and the service has been operating normally since the fix was implemented.
Jan 7, 20:55 UTC
Monitoring - A targeted fix has been deployed, and the affected functionality is now operating as expected.

Our teams are closely monitoring the system to ensure continued stability. Additional updates will be shared if needed.
Jan 7, 10:29 UTC
Update - We are continuing to investigate this issue.
Jan 7, 07:04 UTC
Investigating - We are currently investigating an issue affecting the visibility of newly uploaded assets and created folders in the CMP DAM for a subset of customers.

Our engineering teams are actively working to identify the root cause and restore normal functionality as quickly and safely as possible.

We will continue to provide updates on this page as more information becomes available.
Jan 6, 20:48 UTC
Jan 6, 2026
Jan 5, 2026

No incidents reported.

Jan 4, 2026
Content Marketing Platform (CMP) Library: Asset Visibility in CMP DAM
Resolved - This incident has been fully resolved, and the service has been operating normally since the fix was implemented.

The root cause was traced to an anomalous use-case for a particular CMP instance, where our assets database faced an unusual amount of load (500k asset lineage entries for a particular asset) causing delays in data replication in our Elasticsearch instances which resulted in uploaded assets not being visible, as well as slowness/504 errors in our asset public API endpoints.

We have taken corrective actions and are implementing additional preventive measures to reduce the likelihood of similar incidents occurring in the future.
Jan 4, 10:06 UTC
Monitoring - We have deployed a targeted fix addressing the reported issue, and the impacted functionality should now be operating as expected.

Our teams are actively monitoring system performance to ensure full stability. We will provide additional updates as further insights become available.
Jan 3, 15:24 UTC
Update - Our engineering teams remain fully engaged and are continuing a focused investigation into the issue.
Jan 3, 09:43 UTC
Update - We are continuing to investigate this issue.
Jan 2, 16:07 UTC
Investigating - We are currently investigating an issue affecting the visibility of newly uploaded assets within the CMP DAM for a subset of customers.

Our engineering teams are actively working to identify the root cause and restore full functionality as quickly and safely as possible.

We will continue to provide updates on this page as more information becomes available.
Jan 2, 11:43 UTC
Jan 3, 2026
Jan 2, 2026
Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

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