Optimizely Service Status

All Systems Operational

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational

E-mail Operational

Telephone Operational

Support Portal Operational

Digital Experience Cloud Service - APAC Region Operational

Australia East Operational

Australia Southeast Operational

Japan East Operational

Southeast Asia Operational

Digital Experience Cloud Service - EMEA Region Operational

North Europe Operational

West Europe Operational

Norway East Operational

Sweden Central Operational

UK South Operational

UAE North Operational

Digital Experience Cloud Service - NA Region Operational

Canada East Operational

Canada Central Operational

East US Operational

East US 2 Operational

North Central US Operational

West US Operational

West US 2 Operational

Digital Experience Cloud Service - Management Portal Operational

Search and Navigation - APAC Region Operational

Singapore Operational

Australia East Operational

Search and Navigation - EMEA Region Operational

Norway East Operational

Sweden Central Operational

UK South Operational

North Europe Operational

Search and Navigation - NA Region Operational

Canada East Operational

US East Operational

US West Operational

Optimizely Graph - APAC Region Operational

Optimizely Graph - EMEA Region Operational

Optimizely Graph - NA Region Operational

Optimizely Graph - UAEN Region Operational

Everweb Operational

Datacenter SE1 (Stockholm) Operational

Datacenter SE2 (Stockholm) Operational

Campaign (Omnichannel Marketing Solution) - EMEA Region Operational

E-mail dispatch Operational

Bounce management Operational

Tracking Operational

Online versions of mailings Operational

Hosting of images and files Operational

Campaign user interface Operational

Campaign APIs (REST, HTTP, SOAP) Operational

Campaign E-Mail Submission via SMTP Operational

Campaign Secured File Transfer Service (SFTP) Operational

Custom Web- and Landing Pages Operational

Scheduled Jobs Operational

Content Recommendations - APAC Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Content Recommendations - EMEA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Content Recommendations - NA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Content Recommendations - CAEA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Product Recommendations - EMEA Region Operational

Product Recommendations - NA Region Operational

Optimizely Data Platform - APAC Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - EMEA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - NA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Campaigns Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Feature Experimentation Operational

Application UI Operational

Datafile Build Service Operational

SDKs Operational

Results Page Operational

Event Pipeline Operational

Optimizely REST API Operational

Experiment Collaboration Operational

Full Stack (Legacy) Operational

Web Experimentation Operational

Integrations Operational

Snippet Delivery Operational

Snippet Building Operational

Recommendations Operational

App UI Operational

Visual Editor Operational

DCP Operational

List Attributes Operational

Preview Mode Operational

Results API Operational

Events API Operational

Event Export Operational

Performance Edge Operational

Data file build and Prop Operational

Edge Decider (CDN worker) Operational

General Operational

Optimizely Identity Operational

Optimizely Admin Center Operational

Configured Commerce – APAC Region Operational

Configured Commerce – EMEA Region Operational

Configured Commerce – NA Region Operational

Configured Commerce: Product Information Management (PIM) – NA Region Operational

Content Marketing Platform Operational

Library Operational

Plan Operational

Requests Operational

Open API Operational

Analytics Operational

Optimizely Analytics (Netspring) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 16, 2025

No incidents reported today.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

Third Party vendor outage affecting DXP and Graph services

Resolved - This incident has been resolved.
Jun 13, 02:48 UTC

Monitoring - Monitoring - "All Cloudflare services have been restored and are now fully operational. We are moving the incident to Monitoring while we watch platform metrics to confirm sustained stability."
Jun 12, 21:03 UTC

Update - Update - Cloudflare services are recovering quickly around the globe. Cloudflare reports that while some services are operational, some residual impact may be seen.

"The core KV service is restored, bringing dependent products back online. We expect further recovery over the next few minutes and a steady drop in impact."
Jun 12, 20:42 UTC

Update - Update - Cloudflare’s critical Workers KV service went offline due to an outage of their 3rd party service that is a key dependency. As a result, certain Cloudflare products that rely on KV service to store and disseminate information are unavailable.
Jun 12, 20:11 UTC

Identified - Our upstream vendors have reported they have identified the problem and are starting to see services recover. We still expect to see intermittent errors across the impacted services as systems handle retried and caches are filled.
Jun 12, 19:53 UTC

Investigating - We are currently investigating reports of a third-party outage affecting DXP and/or Graph services for a subset of customers. We are working closely with the third-party provider to understand and mitigate the impact. We will provide more updates as soon as they become available. Thank you for your patience!
Jun 12, 19:06 UTC

Jun 12, 2025

Third Party Cloud Provider Issue

Resolved - All services continue to perform as expected. This issue is resolved.
Jun 12, 23:59 UTC

Monitoring - We are observing improved behavior of our services as we continue monitoring the recovery of services of several third party cloud providers who experienced a globally-impacting system failure. Our team will continue to monitor the situation to ensure a complete recovery.
Jun 12, 20:44 UTC

Update - We are continuing to investigate this issue.
Jun 12, 20:32 UTC

Update - We are continuing to investigate this issue.
Jun 12, 19:44 UTC

Update - We are continuing to investigate this issue.
Jun 12, 19:43 UTC

Update - We are continuing to investigate this issue.
Jun 12, 19:26 UTC

Update - We are continuing to investigate this issue.
Jun 12, 19:23 UTC

Investigating - We are currently investigating an issue related to a Third Party Cloud provider.
Jun 12, 18:25 UTC

Jun 11, 2025

Experimentation Architectural Update

Completed - The scheduled maintenance has been completed.
Jun 11, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:00 UTC

Scheduled - Optimizely Experimentation is planning an architectural update to the Web and Feature Experimentation infrastructure. The migration will begin June 11 and is expected to be completed by June 20. There is no action for you to take, and we do not expect any disruptions to performance or functionality. However, if you do notice any issues, please contact support@optimizely.com.
May 17, 05:28 UTC

Optimizely Experimentation - Database Update

Completed - The scheduled maintenance has been completed.
Jun 11, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 08:00 UTC

Scheduled - Optimizely Experimentation will be updating the database that stores Flags scheduling data for Feature Experimentation. This update is designed to increase capacity of the database. During this maintenance window, there will be a brief (~5 minute) period where updates made in the Scheduled Changes feature, or processing of Scheduled Changes, may be impacted. If you have any questions or experience any issues after the maintenance is complete, please contact support@optimizely.com.
Jun 5, 21:46 UTC

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

Search and Navigation - Availability Issue for EMEA26

Resolved - The Search and Navigation Service (FIND) EMEA26 cluster, in EUROPE region, has shown continued stable health. This incident have been resolved.
Jun 4, 12:51 UTC

Monitoring - We are currently monitoring an availability issue for EMEA26, that have impacted the availability on the Search & Navigation (FIND) service in the EUROPE region - EMEA26. The service has been fully restored since 9:49 (UTC).

A subset of clients might have experienced high latency or 5xx-errors during the event and when service was recovering.

We will continue monitoring and post additional updates when we have information available.
Jun 4, 10:21 UTC

Jun 3, 2025

No incidents reported.

Jun 2, 2025

Everweb - Network Issue - June 2, 2025

Resolved - On Monday June 2nd at 20:19 UTC, we experienced a network issue affecting a limited number of Everweb customers in the SE2 Datacenter. Our engineering team rapidly found the fault, and restored functionality back to normal. All sites are back online with no further alerting. We apologize for the inconvenience which this may have caused.
Jun 2, 20:19 UTC