All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

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Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Optimizely Experimentation - Database Update Jun 11, 2025 08:00-09:00 UTC

Optimizely Experimentation will be updating the database that stores Flags scheduling data for Feature Experimentation. This update is designed to increase capacity of the database. During this maintenance window, there will be a brief (~5 minute) period where updates made in the Scheduled Changes feature, or processing of Scheduled Changes, may be impacted. If you have any questions or experience any issues after the maintenance is complete, please contact support@optimizely.com.
Posted on Jun 05, 2025 - 21:46 UTC

Experimentation Architectural Update Jun 11, 2025 09:00-10:00 UTC

Optimizely Experimentation is planning an architectural update to the Web and Feature Experimentation infrastructure. The migration will begin June 11 and is expected to be completed by June 20. There is no action for you to take, and we do not expect any disruptions to performance or functionality. However, if you do notice any issues, please contact support@optimizely.com.
Posted on May 17, 2025 - 05:28 UTC
Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Search and Navigation - Availability Issue for EMEA26
Resolved - The Search and Navigation Service (FIND) EMEA26 cluster, in EUROPE region, has shown continued stable health. This incident have been resolved.
Jun 4, 12:51 UTC
Monitoring - We are currently monitoring an availability issue for EMEA26, that have impacted the availability on the Search & Navigation (FIND) service in the EUROPE region - EMEA26. The service has been fully restored since 9:49 (UTC).

A subset of clients might have experienced high latency or 5xx-errors during the event and when service was recovering.

We will continue monitoring and post additional updates when we have information available.
Jun 4, 10:21 UTC
Jun 3, 2025

No incidents reported.

Jun 2, 2025
Everweb - Network Issue - June 2, 2025
Resolved - On Monday June 2nd at 20:19 UTC, we experienced a network issue affecting a limited number of Everweb customers in the SE2 Datacenter. Our engineering team rapidly found the fault, and restored functionality back to normal. All sites are back online with no further alerting. We apologize for the inconvenience which this may have caused.
Jun 2, 20:19 UTC
Jun 1, 2025
E3 export files are delayed
Resolved - The issue has been resolved and at this point all export files for yesterday should be available
Jun 1, 17:56 UTC
Investigating - Daily E3 export files will be delayed. We are currently working with our vendors to resolve the issue and will update this status as we learn more.
Jun 1, 12:34 UTC
May 31, 2025

No incidents reported.

May 30, 2025
Search & Navigation Availability Issue for EMEA03
Resolved - The Search and Navigation Service (FIND) EMEA03 cluster, in the EUROPE region, has shown continued stable health. This incident have been resolved.
May 30, 14:41 UTC
Monitoring - A fix was implemented and the availability on the Search & Navigation (FIND) service in the EUROPE region - EMEA03 has been stable since then, 9:00 (UTC). We'll continue to monitor closely.
May 30, 10:26 UTC
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EUROPE region - EMEA03.

A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available.

Thank you for your patience.
May 30, 08:06 UTC
May 29, 2025
Increased error rates in Feature Experimentation management capabilities
Resolved - This incident has been resolved.
May 29, 15:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 12:26 UTC
Update - We are continuing to investigate an intermittent issue resulting in increased errors rate in Feature Experimentation management capabilities. We appreciate your patience and will continue to keep you updated.
May 29, 10:37 UTC
Investigating - We are investigating an issue where some customers are experiencing increased error rates in Feature Experimentation management capabilities and APIs.
May 29, 09:06 UTC
Search & Navigation Availability Issue for EMEA03
Resolved - This incident has been resolved.
May 29, 08:58 UTC
Monitoring - Mitigation actions have been implemented and we are closely monitoring the results.
May 29, 03:35 UTC
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EUROPE region - EMEA03

A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available.

Thank you for your patience.
May 29, 02:01 UTC
May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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