An Optimizely Support Phone number is currently unavailable
Update - The efforts to restore the number remain ongoing
Jul 31, 2025 - 13:44 UTC
Update - We are continuing to work with the third party vendor to get the original number restored. Thank you for your patience.
Jul 22, 2025 - 13:17 UTC
Update - This issue remains ongoing as we continue our efforts with a third party supplier to resolve this. Thank you for your patience.
Jul 14, 2025 - 13:18 UTC
Update - We are continuing to work with a third party vendor to fix the issue with the original number. Please continue to use the alternate numbers provided in the prior posts until we are able to have a solution in place. Thank you for your patience.
Jul 07, 2025 - 14:24 UTC
Identified - As a temporary measure, +46 8 502 450 20 phone number has been commissioned while the Optimizely teams work on restoring services on the original number. Please use this number or any of the other contact numbers provided earlier to contact our support team.
Jun 24, 2025 - 00:50 UTC
Update - We are continuing to investigate this issue and we will provide additional updates as they become available
Jun 21, 2025 - 00:37 UTC
Investigating - We are currently investigating an issue causing the Optimizely Support phone number to be unavailable +46 8 555 827 50.

Please utilize one of the following alternative contact methods to reach Optimizely Support:
Support Portal - https://support.optimizely.com
Email - Support@Optimizely.com

United States: +1-(877)-383-0885
United Kingdom: +44 800 066 4784
Australia: +61 2 9248 7215
Jun 20, 2025 - 17:22 UTC
Experimentation Architectural Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 2025 - 15:00 UTC
Scheduled - Optimizely Experimentation’s planned architectural update to the Web and Feature Experimentation infrastructure has started. We are slowly migrating traffic to the new system.

We do not anticipate any impact on service quality during the migration. However, if you have any questions or notice a decline in service, please contact us at support@optimizely.com

Start time: June, 26, 2025

End time: July 26, 2025
Jun 26, 2025 15:00 - Jul 27, 2025 01:00 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Partial Outage
E-mail Operational
Telephone Partial Outage
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Under Maintenance
Application UI Under Maintenance
Datafile Build Service Operational
SDKs Under Maintenance
Results Page Under Maintenance
Event Pipeline Under Maintenance
Optimizely REST API Under Maintenance
Experiment Collaboration Under Maintenance
Full Stack (Legacy) Under Maintenance
Web Experimentation Under Maintenance
Integrations Under Maintenance
Snippet Delivery Under Maintenance
Snippet Building Under Maintenance
Recommendations Under Maintenance
App UI Under Maintenance
Visual Editor Under Maintenance
DCP Under Maintenance
List Attributes Under Maintenance
Preview Mode Under Maintenance
Results API Under Maintenance
Events API Under Maintenance
Event Export Under Maintenance
Performance Edge Under Maintenance
Data file build and Prop Under Maintenance
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Optimizely Opal ? Operational
Opal Chat ? Operational
Opal Backend ? Operational
Opal Tools ? Operational
Opal Agents ? Operational
Opal Retrieval Engine ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 3, 2025

No incidents reported today.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025

Unresolved incident: An Optimizely Support Phone number is currently unavailable.

Jul 30, 2025
Product Recommendations scheduled maintenance in EMEA Region
Completed - The scheduled maintenance has been completed.
Jul 30, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:00 UTC
Scheduled - The Product Recommendations production environment for instances in the SE (Sweden Central) cluster will undergo scheduled maintenance.

Impact: 

While you’ll still be able to access your account, there will be some limitations for up to 48 hours. The SLA will be suspended during this period.

Maintenance impacts include:

- A/B tests will be paused during the maintenance window.
- No changes can be made within the Configuration section.
- Triggers fired a day before and the day of start won't count towards limits.
- Triggers will not fire for a period of the maintenance window but will catch up once completed.
- Feed changes the day before and start date of maintenance may not persist.
- Potential for small discrepancies in attribution due to disrupted sessions which impact reports.

If you have any questions or notice additional decline in service, please contact us at support@optimizely.com
Jul 10, 16:56 UTC
Jul 29, 2025

No incidents reported.

Jul 28, 2025
Search and Navigation performance issue with EMEA03
Resolved - No further difficulty has been observed. This incident is now fully resolved.
Jul 28, 20:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 14:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 28, 14:13 UTC
Investigating - We are currently investigating issue with Search and Navigation EMEA03.
Jul 28, 13:54 UTC
Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025
Search & Navigation Performance Issue - AU Region
Resolved - Our third-party Microsoft partner has completed rolling back all the caches to stable version. The service has been confirmed to fully restored.
Thank you for your patience.
Jul 25, 08:14 UTC
Update - The Search and Navigation service remains healthy while we are still waiting for permanent fix from our third-party Microsoft team in order to confirm full resolution.
We will continue to monitor the service, and post further updates when we get more information.
Thank you for your patience.
Jul 25, 07:25 UTC
Monitoring - We have applied additional mitigation steps and are monitoring the results.
Jul 25, 03:09 UTC
Update - Search & Navigation performance (AU region) is getting impacted by ongoing Redis cache event in Australia East. Microsoft Azure has identified the issue. The issue has been attributed to a code regression, and Microsoft team is actively working to roll back the changes.
Jul 25, 01:00 UTC
Identified - The issue has been identified to be related to third-party connection. Our internal team has escalated this issue to the third-party provider.
Jul 24, 23:28 UTC
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the AU region. A subset of clients may experience high latency or 5xx-errors.
Jul 24, 22:35 UTC
Jul 24, 2025
Jul 23, 2025

No incidents reported.

Jul 22, 2025
Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage