All Systems Operational

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Experimentation Architectural Update Jun 11, 2025 09:00-10:00 UTC

Optimizely Experimentation is planning an architectural update to the Web and Feature Experimentation infrastructure. The migration will begin June 11 and is expected to be completed by June 20. There is no action for you to take, and we do not expect any disruptions to performance or functionality. However, if you do notice any issues, please contact support@optimizely.com.
Posted on May 17, 2025 - 05:28 UTC
May 25, 2025

No incidents reported today.

May 24, 2025

No incidents reported.

May 23, 2025
Content Marketing Platform (CMP)
Resolved - This incident has been resolved. The service continues to function normally from the time the fix was implemented.
May 23, 20:58 UTC
Monitoring - A fix has been deployed for the reported issue and we are currently monitoring the results.

If the situation changes, then we will provide a new update ASAP. We sincerely apologize for the inconvenience!
May 23, 16:32 UTC
Investigating - We are investigating an issue involving documents not loading properly within tasks, with users instead getting greeted with an error message in Edit mode.

We will post additional updates once we obtain more information. Thank you for your patience!
May 23, 14:52 UTC
May 22, 2025

No incidents reported.

May 21, 2025
Digital Experience Platform (DXP) - Issue with deployments
Resolved - This incident has been resolved.
May 21, 14:55 UTC
Monitoring - The hotfix release is in its final stages. Deployments appear to continue to function normally and monitoring shows no stuck deployments since we switched to the updated automation account at 11:05 AM (UTC). We will continue to monitor closely until the hotfix release is fully completed.
May 21, 13:58 UTC
Update - An ongoing system release with a fix is still progressing. New Customer deployments should work as normal now and any ongoing Customer deployments are advised to keep on running. Thank you for your patience!
May 21, 12:39 UTC
Update - An ongoing system release with a fix is progressing. New Customer deployments should work as normal now and any ongoing Customer deployments are advised to keep on running.
May 21, 11:21 UTC
Identified - We are currently experiencing an ongoing issue with deployments and therefore recommend that you do not start any new deployments at this time. We expect the issue to be solved in a short time.

We will provide additional updates as soon as they become available. Thank you for your patience!
May 21, 10:40 UTC
May 20, 2025
Multiple reports of "something went wrong" errors in Web UI
Resolved - The team has continued monitoring and we have confirmed we have are longer seeing these intermittent errors. Completing this incident as resolved.
May 20, 19:41 UTC
Monitoring - The team is reporting we no longer have errors in the UI. The team is reviewing the implementations from today and confirming we are resolved. We will monitor the site and resolve shortly.
May 20, 17:41 UTC
Investigating - We are experiencing intermittent "Something went wrong" errors affecting both the Web Experimentation and Feature Experimentation UI.
May 20, 16:05 UTC
Experimentation - Event Data Export API Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 17:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 17:38 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 6, 17:06 UTC
Scheduled - We are performing a scheduled system upgrade on Tuesday, May 20, 2025 between 2:00 PM and 4:00 PM Eastern Time (18:00 – 20:000 UTC). During this time, access to the Event Data Export API will be temporarily unavailable. This affects event exporting for both Web and Feature Experimentation.
May 6, 17:05 UTC
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
Everweb - Network Issue - May 15, 2025
Resolved - This incident has been resolved.
May 16, 02:49 UTC
Update - We are continuing to monitor for any further issues.
May 15, 23:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 23:31 UTC
Identified - The issue has been identified and a fix is being implemented.
May 15, 23:31 UTC
Update - We are continuing to investigate this issue.
May 15, 21:03 UTC
Investigating - We are currently investigating a network issue impacting our Everweb environment. We will post additional updates hourly or when we have information available. Thank you for your patience.
May 15, 21:01 UTC
May 15, 2025
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025
Product Information Management (PIM) – Database Management
Completed - The scheduled maintenance has been completed.
May 12, 07:58 UTC
Verifying - Verification is underway for the maintenance items.
May 12, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:00 UTC
Scheduled - Start Time: May 12, 2025 00:00 UTC (8pm May 11 EDT).
End Time (Estimated): May 12, 2025 10:00UTC (6am May 12 EDT).
Duration: 10 hours

Impact:
During the maintenance window, users will be restricted to non-editable access.

Details:
We will be performing scheduled maintenance to update our data management strategy. This maintenance is part of our efforts to ensure continued reliability and performance. To ensure the least disruption possible, the maintenance will be performed during Sunday evening (US time) with everything back online by 6am EDT

What You Need to Do:
No action is required.
Apr 28, 17:12 UTC
May 11, 2025
Hardware failure in Datacenter SE2
Resolved - We’ve observed no further issues and will now close this incident.
May 11, 07:45 UTC
Monitoring - Services hosted in Data Center SE2 are back online. We are continuing to closely monitor the situation to ensure full stability. A root cause analysis (RCA) will be shared as soon as it is available.

Thank you for your patience.
May 11, 00:39 UTC
Investigating - We are currently investigating a hardware issue at data center SE2. An engineer is on-site to assess and address the problem.
May 10, 22:44 UTC
← Incident History Powered by Atlassian Statuspage
Contact Us Privacy Policy
© 2024 Optimizely, Inc. All Rights Reserved