Optimizely Service Status

All Systems Operational

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational

E-mail Operational

Telephone Operational

Support Portal Operational

Digital Experience Cloud Service - APAC Region Operational

Australia East Operational

Australia Southeast Operational

Japan East Operational

Southeast Asia Operational

Digital Experience Cloud Service - EMEA Region Operational

North Europe Operational

West Europe Operational

Norway East Operational

Sweden Central Operational

UK South Operational

UAE North Operational

Digital Experience Cloud Service - NA Region Operational

Canada East Operational

Canada Central Operational

East US Operational

East US 2 Operational

North Central US Operational

West US Operational

West US 2 Operational

Digital Experience Cloud Service - Management Portal Operational

Search and Navigation - APAC Region Operational

Singapore Operational

Australia East Operational

Search and Navigation - EMEA Region Operational

Norway East Operational

Sweden Central Operational

UK South Operational

North Europe Operational

Search and Navigation - NA Region Operational

Canada East Operational

US East Operational

US West Operational

Optimizely Graph - APAC Region Operational

Optimizely Graph - EMEA Region Operational

Optimizely Graph - NA Region Operational

Optimizely Graph - UAEN Region Operational

Everweb Operational

Datacenter SE1 (Stockholm) Operational

Datacenter SE2 (Stockholm) Operational

Campaign (Omnichannel Marketing Solution) - EMEA Region Operational

E-mail dispatch Operational

Bounce management Operational

Tracking Operational

Online versions of mailings Operational

Hosting of images and files Operational

Campaign user interface Operational

Campaign APIs (REST, HTTP, SOAP) Operational

Campaign E-Mail Submission via SMTP Operational

Campaign Secured File Transfer Service (SFTP) Operational

Custom Web- and Landing Pages Operational

Scheduled Jobs Operational

Content Recommendations - APAC Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Content Recommendations - EMEA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Content Recommendations - NA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Visitor Intelligence Operational

Content Recommendations - CAEA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Product Recommendations - EMEA Region Operational

Product Recommendations - NA Region Operational

Optimizely Data Platform - APAC Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - EMEA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - NA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Campaigns Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Feature Experimentation Operational

Application UI Operational

Datafile Build Service Operational

SDKs Operational

Results Page Operational

Event Pipeline Operational

Optimizely REST API Operational

Experiment Collaboration Operational

Full Stack (Legacy) Operational

Web Experimentation Operational

Integrations Operational

Snippet Delivery Operational

Snippet Building Operational

Recommendations Operational

App UI Operational

Visual Editor Operational

DCP Operational

List Attributes Operational

Preview Mode Operational

Results API Operational

Events API Operational

Event Export Operational

Performance Edge Operational

Data file build and Prop Operational

Edge Decider (CDN worker) Operational

General Operational

Optimizely Identity Operational

Optimizely Admin Center Operational

Configured Commerce – APAC Region Operational

Configured Commerce – EMEA Region Operational

Configured Commerce – NA Region Operational

Configured Commerce: Product Information Management (PIM) – NA Region Operational

Content Marketing Platform Operational

Library Operational

Plan Operational

Requests Operational

Open API Operational

Analytics Operational

Netspring Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

Optimizely Campaign - Database Maintenance

Completed - The scheduled maintenance has been completed.
Apr 23, 20:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 UTC

Scheduled - Dear customer,

on Wednesday, April 23rd 2025 from 22:00 to 23:00 CEST we have to perform a scheduled maintenance on our data management platform.

Within the maintenance window there will be a complete platform downtime, where neither the Campaign User Interface nor the APIs nor any other service will be available. We will work very hard to reduce this time to an unavoidable minimum and prioritize on availability of the most critical functions like tracking and API.
During this phase of the downtime the services will respond to http requests with http error status. Any unprocessed data received prior to the start of the downtime phase will be automatically processed after the end of the downtime phase. The same applies to any scheduled jobs.

Please do not schedule send-outs during the maintenance to minimize subsequent processing delays and ensure you re-sent not accepted API requests after the maintenance was finished! The Campaign Secured File Transfer Service (SFTP) will be available during the entire maintenance window, but no data will be processed during the downtime.

We realize this may create some short-term hassle for you and sincerely apologize for it. We hope you will understand the necessity of this action, which will enable us to continuously provide you with our stable, secure and usually uninterrupted service in the future.

Thank you for your understanding!

Your Optimizely Campaign Team
Apr 8, 12:05 UTC

Apr 22, 2025

Slow Responses When Managing Experimentation Projects

Resolved - Application performance has been restored to normal.
Apr 22, 17:30 UTC

Update - Application performance has been restored by increasing system capacity. While we continue monitoring and investigating the root cause, all core functionality is now operating at normal latency levels.
Apr 22, 16:26 UTC

Update - We are actively investigating reports of slow response times when attempting to manage Experimentation projects.
Apr 22, 14:57 UTC

Update - We are continuing to investigate this issue.
Apr 22, 14:56 UTC

Investigating - We are actively investigating reports of slow response times when attempting to manage Experimentation projects.
Apr 22, 14:26 UTC

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Experimentation E3 Export File Availability

Resolved - This incident has been resolved.
Apr 16, 20:01 UTC

Monitoring - All export files for 15 April 2025 have been generated and are available for download.
Apr 16, 20:00 UTC

Update - We are continuing to investigate this issue.
Apr 16, 16:13 UTC

Investigating - E3 export files for yesterday (15 April 2025) are not yet available. We are investigating the cause and will update here when we have resolution.
Apr 16, 15:20 UTC

PIM background jobs stalling

Resolved - This incident has been resolved and service has been restored to full functionality
Apr 16, 16:42 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 10:16 UTC

Update - We are continuing to work on the hotfix for this issue and will provide additional updates as they become available.
Apr 15, 19:05 UTC

Update - We've identified a backend bug affecting the Import Asset feature in PIM. In rare cases, jobs with the Overwrite Files option enabled can get stuck and impact overall performance. This is currently limited to a few clients but may affect others due to resource usage. As long as the import job isn’t run, there’s no risk of impact.

We’re testing a hotfix and will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Apr 15, 13:06 UTC

Identified - The issue has been identified and we're working on implementing a fix.
Apr 15, 02:54 UTC

Investigating - We are currently investigating an issue causing our background PIM jobs to stall. As a result, some jobs are remaining in the queue for an extended period of time. Our team is actively working on identifying the root cause and implementing a resolution as quickly as possible
Apr 14, 20:49 UTC

Apr 15, 2025

Apr 14, 2025

DXP - Intermittent deployment failures (Code Packages Deployment)

Resolved - This incident has been resolved. Service has been restored and stabilized and deployments are now successful.
Apr 14, 15:37 UTC

Monitoring - A fix has been implemented and we are monitoring the results. Customers who previously experienced the error can redeploy.
Apr 14, 12:44 UTC

Update - Our engineering team has started implementing the fix and we will provide update once it's ready to roll out.
Apr 14, 07:01 UTC

Identified - The issue has been identified and we are working diligently to provide a fix.
Apr 14, 04:21 UTC

Investigating - We are currently investigating ongoing deployment failures affecting a subset of clients deploying new code packages. We will provide more updates as soon as they become available.
Apr 14, 03:55 UTC

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.