Performance issues delaying rendition generation (CMP)
Monitoring - A fix has been implemented for the issue affecting Library asset renditions, and we are actively monitoring the results. We will provide a new update if the situation changes. We sincerely apologize for any inconvenience and appreciate your patience.
Aug 19, 2025 - 18:39 UTC
Investigating - We are currently investigating an issue affecting the generation of renditions for Library assets, which has impacted a subset of customers. Our team is actively working to identify the root cause and resolve the issue. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding!
Aug 19, 2025 - 17:00 UTC
An Optimizely Support Phone number is currently unavailable
Update - The effort to restore the number has made significant progress and we will continue to provide updates as they become available. Thank you for your patience.
Aug 18, 2025 - 13:53 UTC
Update - The efforts to restore the number remain ongoing
Jul 31, 2025 - 13:44 UTC
Update - We are continuing to work with the third party vendor to get the original number restored. Thank you for your patience.
Jul 22, 2025 - 13:17 UTC
Update - This issue remains ongoing as we continue our efforts with a third party supplier to resolve this. Thank you for your patience.
Jul 14, 2025 - 13:18 UTC
Update - We are continuing to work with a third party vendor to fix the issue with the original number. Please continue to use the alternate numbers provided in the prior posts until we are able to have a solution in place. Thank you for your patience.
Jul 07, 2025 - 14:24 UTC
Identified - As a temporary measure, +46 8 502 450 20 phone number has been commissioned while the Optimizely teams work on restoring services on the original number. Please use this number or any of the other contact numbers provided earlier to contact our support team.
Jun 24, 2025 - 00:50 UTC
Update - We are continuing to investigate this issue and we will provide additional updates as they become available
Jun 21, 2025 - 00:37 UTC
Investigating - We are currently investigating an issue causing the Optimizely Support phone number to be unavailable +46 8 555 827 50.

Please utilize one of the following alternative contact methods to reach Optimizely Support:
Support Portal - https://support.optimizely.com
Email - Support@Optimizely.com

United States: +1-(877)-383-0885
United Kingdom: +44 800 066 4784
Australia: +61 2 9248 7215
Jun 20, 2025 - 17:22 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Partial Outage
E-mail Operational
Telephone Partial Outage
Support Portal Operational
Optimizely Public Websites Operational
Optimizely main website - Optimizely.com ? Operational
World Developer Forum - world.optimizely.com ? Operational
Nuget CMS/Commerce package feed - nuget.optimizely.com ? Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
CMS SaaS - APAC Region Operational
Australia East Operational
CMS SaaS - EMEA Region Operational
North Europe Operational
UAE North Operational
CMS SaaS - NA Region Operational
East US Operational
East US 2 Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Optimizely Opal ? Operational
Opal Chat ? Operational
Opal Backend ? Operational
Opal Tools ? Operational
Opal Agents ? Operational
Opal Retrieval Engine ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 19, 2025

Unresolved incident: Performance issues delaying rendition generation (CMP).

Aug 18, 2025

Unresolved incident: An Optimizely Support Phone number is currently unavailable.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Delayed Rendition Generation (CMP)
Resolved - This incident has been resolved. The service continues to function normally from the time the fix was implemented.
Aug 14, 22:48 UTC
Monitoring - A fix has been implemented and we are now monitoring the results. If the situation changes, then we will provide a new update. We sincerely apologize for any inconvenience caused!
Aug 14, 11:43 UTC
Update - We're continuing to work on a solution for the reported issue. Our team will provide an update as soon as the fix has been implemented. We appreciate your patience and apologize for any inconvenience caused!
Aug 14, 10:14 UTC
Identified - We have identified an issue with our image generators that are used to generate renditions for Library assets, and we are actively working on a fix. We will keep our customers posted on our progress!
Aug 13, 13:24 UTC
Investigating - We are investigating an issue that involves delays with rendition generation for Library assets that has impacted a subset of our customers. We will post additional updates once we obtain more information. Thank you for your patience!
Aug 12, 04:15 UTC
Network Connectivity Issue in East US
Resolved - This incident has been resolved as the service has fully recovered.
Aug 14, 06:25 UTC
Identified - Our third-party provider has reported that they have identified the issue, and we are starting to see services recover.
Aug 14, 05:59 UTC
Investigating - We are currently investigating a network connectivity issue in East US. We are investigating the issue together with our third-party providers.
We apologize for the inconvenience and will provide an update when we have more information.
Aug 14, 05:37 UTC
Aug 13, 2025
Multiple modules not loading (CMP)
Resolved - This incident has been resolved. The service continues to function normally from the time the fix was implemented.
Aug 13, 04:15 UTC
Monitoring - A fix has been implemented for the reported issue, and all services are now operating normally. We will continue to monitor the situation closely to ensure stability. We appreciate your patience and apologize for any inconvenience!
Aug 12, 21:19 UTC
Investigating - We are currently investigating an issue involving the Plan, Library and Requests modules not loading for a subset of customers. We will post additional updates once we obtain more information. Thank you for your patience!
Aug 12, 19:32 UTC
Aug 12, 2025
Issue sending campaigns in ODP
Resolved - This incident has been resolved.
Aug 12, 07:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 15:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 11, 15:01 UTC
Investigating - We are currently investigating this issue.
Aug 11, 08:28 UTC
Aug 11, 2025
Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025
Search and Navigation - Performance issue with Search & Navigation in Sweden Central (SWEC01)
Resolved - This incident has been resolved.
Aug 7, 03:42 UTC
Monitoring - We are continuing to monitor for any further issues. Thank you for your patience!
Aug 6, 18:07 UTC
Investigating - Performance issue with Search & Navigation in Sweden Central - SWEC01 has reoccured and we continue the investigastion. Thank you for your patience!
Aug 6, 14:58 UTC
Update - We are continuing to monitor for any further issues. Thank you for your patience!
Aug 6, 14:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 12:50 UTC
Update - We are continuing to work on fix for this issue. Thank you for your patience!
Aug 6, 12:03 UTC
Identified - The issue has reoccured, and we are continuing to work on a fix for it.
Aug 6, 11:03 UTC
Update - We are continuing to monitor for any further issues.
Aug 6, 09:12 UTC
Monitoring - A fix has been implemented and service has been restored. We will continue to monitor the health of the service.
Aug 6, 08:29 UTC
Investigating - We are currently investigating Performance issue with Search & Navigation in Sweden Central - SWEC01.
A subset of clients may experience high latency or 5xx-errors. We will post additional updates as information is available.
Aug 6, 07:45 UTC
Aug 6, 2025
Aug 5, 2025

No incidents reported.

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