All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Optimizely Public Websites Operational
Optimizely main website - Optimizely.com ? Operational
World Developer Forum - world.optimizely.com ? Operational
Nuget CMS/Commerce package feed - nuget.optimizely.com ? Operational
Search & Navigation Demo Portal - https://find.optimizely.com/ ? Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
CMS SaaS - APAC Region Operational
Australia East Operational
CMS SaaS - EMEA Region Operational
North Europe Operational
UAE North Operational
CMS SaaS - NA Region Operational
East US Operational
East US 2 Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Results API Operational
Events API Operational
Event Export Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Edge Delivery Operational
Manifest Creation Operational
AI Optimization Operational
Contextual Bandits Operational
Multi-Armed Bandits Operational
Adaptive Audiences Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Optimizely Opal ? Operational
Opal Chat ? Operational
Opal Backend ? Operational
Opal Tools ? Operational
Opal Agents ? Operational
Opal Retrieval Engine ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Configured Commerce - Update Service Principal Key - Non Production - EMEA and APAC Regions Oct 15, 2025 14:00-18:00 UTC

The Optimizely engineering team will be conducting maintenance on the non-production clusters in the EMEA and APAC regions for Configured Commerce on Wednesday, October 15th, from 1400 UTC to 1800UTC.

During this period, sites running on these clusters may experience a small amount of downtime or dropped connections due to the scheduled node replacement while the Service Principal is updated.

We apologize for any inconvenience this may cause, and please do not hesitate to contact the Optimizely Support Team (support@optimizely.com) for additional assistance.
Posted on Oct 01, 2025 - 18:18 UTC
Oct 4, 2025

No incidents reported today.

Oct 3, 2025
Search & Navigation Incident - Intermittent Slow Performance for EMEA25
Resolved - The service remains stable and the incident has been resolved.
Oct 3, 08:36 UTC
Monitoring - The service has been restored. We are continuing to monitor for any further issues.
Oct 3, 04:24 UTC
Update - We have added additional mitigation measures to enhance stability and are actively monitoring the situation.
Oct 3, 03:45 UTC
Update - While we have implemented mitigation measures, the cluster is not yet fully stable. We are closely monitoring the situation and working to address the underlying issues. We appreciate your understanding and will keep you updated. Thank you !
Oct 3, 01:53 UTC
Update - We are continuing to work on a fix for this issue. Once the fix has been put in place then we will post another update.
Oct 3, 00:20 UTC
Identified - We are currently mitigating an event that is intermittently impacting performance on the Search & Navigation (FIND) service in the EU region, [EMEA25]. A subset of clients may occasionally experience high latency on Search & Navigation operations.
Oct 2, 21:14 UTC
Oct 2, 2025
Search & Navigation Incident - Intermittent failed request for EMEA25
Resolved - This issue has been confirmed resolved.
Oct 2, 17:53 UTC
Monitoring - Search & Navigation (FIND) EMEA25 Cluster health has stabilized. We will continue to monitor to ensure continued stability, but services are fully restored at this time.
Oct 2, 16:44 UTC
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EU region, [EMEA25]. A subset of clients will be experiencing high latency or failed requests.

We will post additional updates hourly or when we have information available. Thank you for your patience.
Oct 2, 16:21 UTC
Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025
Opal outage due to Google Gemini availability issue
Resolved - This issue has been resolved. Thank you for your patience.
Sep 29, 19:27 UTC
Identified - We have identified an issue impacting Opal capabilities, resulting from an availability issue with Google Gemini.
Sep 29, 19:01 UTC
[Scheduled Maintenance] - Search & Navigation Demo Portal Migration
Completed - The scheduled maintenance has been completed.
Sep 29, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 02:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 09:51 UTC
Scheduled - On 29-09-2025 from 02:30 to 04:30 UTC, Engineering team will be migrating Search & Navigation (formerly Find) Demo Portal (https://find.optimizely.com) to new infrastructure. This migration provides a more streamlined and scalable environment by moving away from aging infrastructure.

Within the maintenance window, there will be a complete platform downtime where the website is inaccessible and non-functional. There is no impact on existing demo indices, and we advise you to re-schedule your new indices provisioning plan outside of maintenance window.

We apologize for any inconvenience this may cause, and appreciate your collaboration during this transition as we continue to enhance our services. Please don't hesitate to contact the Optimizely Support Team (support@optimizely.com) for additional assistance or questions.
Sep 12, 06:42 UTC
Sep 28, 2025
Configured Commerce - Update Service Principal Key - North America region
Completed - The scheduled maintenance has been completed.
Sep 28, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 14:00 UTC
Scheduled - The Optimizely engineering team will be conducting maintenance on the North America production cluster for Configured Commerce on Sunday, September 28th, from 14:00 UTC to 18:00 UTC.

This might cause some downtime and a few missed requests for some clients due to the scheduled node replacement while the Service Principal Key is updated.

We apologize for any inconvenience this may cause, and please don't hesitate to contact the Optimizely Support Team (support@optimizely.com) for additional assistance.

Kind regards, Optimizely team
Sep 19, 18:37 UTC
Sep 27, 2025

No incidents reported.

Sep 26, 2025
Search and Navigation - Intermittent failed request for US East cluster
Resolved - The implemented fix has proven successful, and this incident has been confirmed resolved.
Sep 26, 15:40 UTC
Update - We are continuing to monitor for any further issues.
Sep 26, 14:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Thank you for your patience!
Sep 26, 13:06 UTC
Update - We are actively working on resolving this issue. Thank you for your patience!
Sep 26, 12:09 UTC
Update - We are continuing to work on a fix for this issue. Thank you for your patience!
Sep 26, 11:04 UTC
Identified - We identified an issue and are actively working on a fix. Thank you for your patience!
Sep 26, 10:00 UTC
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region, [USEA01]. A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available. Thank you for your patience.
Sep 26, 09:52 UTC
Optimizely Data Platform - Campaigns Outage - NA Region
Resolved - This incident has been resolved.
Sep 26, 15:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 10:40 UTC
Identified - We are currently experiencing an outage affecting our campaign services, which began at 20:00 UTC on 25 September.
Our team is actively working to resolve the issue and restore normal operations as quickly as possible. We appreciate your patience and will provide updates as we make progress.
Sep 26, 09:25 UTC
Search & Navigation Incident - EMEA24
Resolved - This incident has been resolved.
Sep 26, 09:18 UTC
Monitoring - We are currently monitoring an event that is impacting the ability to perform track requests on the
Search & Navigation (FIND) service in the EU region, EMEA24.

A mitigation action has been applied, and service is recovering. We will continue to monitor and provide updates as soon as it is available.

Thank you for your patience.
Sep 26, 08:07 UTC
Optimizely Data Platform - Service Disruption
Resolved - This incident has been resolved.
Sep 26, 02:17 UTC
Monitoring - A temporary fix has been implemented on the affected systems, allowing ODP services to return to normal performance. We do not anticipate any further impact at this time, and will continue to monitor while teams work to develop and implement additional solutions.
Sep 25, 21:37 UTC
Investigating - We are investigating reports of errors for some users in the NA region. We apologize for the inconvenience and appreciate your patience. More information to follow as we make progress.
Sep 25, 20:59 UTC
Sep 25, 2025
Sep 24, 2025
Problems Accessing Experimentation UI
Resolved - This incident has been resolved.
Sep 24, 20:11 UTC
Update - We are continuing to monitor the fix. During the incident, some authentication tokens were generated incorrectly, and these are stored in a cookie with a one hour expiration. If you continue to experience issues, please log out of the application, clear browser cookies, and log back in.
Sep 24, 18:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 18:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 24, 17:50 UTC
Investigating - We are currently investigating issues when trying to access to use the Experimentation application UI, and will post updates here when we have identified the problem.
Sep 24, 16:57 UTC
Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

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