All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 7, 2025

No incidents reported today.

Feb 6, 2025
Resolved - This incident has been resolved.
Feb 6, 13:24 UTC
Monitoring - The issue for ODP Application was resolved and we continue to monitor further. Thank you for your patience.
Feb 6, 12:18 UTC
Investigating - The issue for ODP Application has reverted and we continue to investigate further.

Issue with Data Ingestion and Processing has been resolved and we are monitoring the result.

We will provide new updates as soon as we have more information. Thank you for your patience.

Feb 6, 11:53 UTC
Monitoring - A fix has been implemented and we are monitoring the result.
Feb 6, 11:45 UTC
Investigating - We are currently investigating an issue with lists views, they show as empty in the ODP app, and error "503 Service Temporarily Unavailable" is returned in the developer console browser. The issue can also affect pass-through, new lists will not be able to be created.

We will provide new updates as soon as we have more information. Thank you for your patience.

Feb 6, 11:00 UTC
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025
Resolved - This issue has been resolved as Search and Navigation on EMEA03 has remained stable following early corrections.. All normal functionality remains available.
Jan 29, 21:37 UTC
Monitoring - The Search and Navigation service on EMEA03 has stabilized, and service is reporting full functionality. We will continue to monitor and will reassess if the situation changes.
Jan 29, 16:47 UTC
Update - Search and Navigation EMEA03 is still experiencing some fluctuations, and as a result, some customers might encounter intermittent issues. We're actively working on both short-term and long-term solutions to stabilize the service. Currently, the service is reporting full functionality, and we're closely monitoring its health. If there are any changes, we'll provide an update right away. We sincerely apologize for any inconvenience this may cause and appreciate your understanding!
Jan 29, 15:05 UTC
Update - We are currently working on short and long term corrective actions to stabilize the service. At this moment, service is reporting full functionality and we are continuing to closely monitor the health of the service. If the situation changes, we will provide a new update. We sincerely apologize for the inconvenience!
Jan 29, 08:50 UTC
Update - Our team continues to work towards fully resolving this as quickly as possible. Thank you for your patience.
Jan 28, 22:19 UTC
Update - We are continuing to work on a fix for this issue.
Jan 28, 19:17 UTC
Update - Our team continues to work towards fully resolving this as quickly as possible. Thank you for your patience.
Jan 28, 17:03 UTC
Update - We are continuing to work on a fix for this issue.
Jan 28, 15:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 28, 14:15 UTC
Update - We are aware that the issue has reappeared, and our team is continuing to investigate the root cause. We are working to resolve this as quickly as possible and will provide further updates as we make progress. Thank you for your patience.
Jan 28, 12:41 UTC
Investigating - We are aware that the issue has reappeared, and our team is continuing to investigate the root cause. We are working to resolve this as quickly as possible and will provide further updates as we make progress. Thank you for your patience.
Jan 28, 12:40 UTC
Monitoring - The cause was identified and mitigated. cluster is back to a healthy state. We continue to monitor the service closely.
Jan 28, 10:14 UTC
Investigating - Search and Navigation EMEA03 experiencing issues with failed requests. We are currently investigating this issue.
Jan 28, 09:59 UTC
Jan 28, 2025
Resolved - This issue has been resolved.
Jan 28, 16:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 13:23 UTC
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US region, [USWE01]. A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available. Thank you for your patience.

Jan 28, 12:59 UTC
Jan 27, 2025
Resolved - This incident has been resolved.
Jan 27, 15:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 14:18 UTC
Investigating - The issue with EMEA03 is back again with the status red. We are continuing to investigate this issue.
Jan 27, 13:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 13:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 27, 13:08 UTC
Update - We are continuing to investigate this issue.
Jan 27, 12:37 UTC
Investigating - We are currently investigating issue with Search & Navigation for EMEA03 that is currently experiencing issues which may lead to some failed requests for some users.
Jan 27, 12:31 UTC
Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.