Identified - The third party supplier issue has been identified and they are actively working on a fix. Thank you for your patience.
Oct 10, 2024 - 12:41 UTC
Update - We are continuing to investigate this issue. Thank you for your patience.
Oct 09, 2024 - 11:06 UTC
Investigating - We are aware of an issue with Product Recommendation EMEA - with feeds timing out. A subset of customers in the EMEA region might experience time-out with uploading/downloading feeds. The issue is isolated to one UK location of the sftp and ftp servers. All feeds that require download of feeds from these services (or upload of feeds to these services by the customer) appear to be timing out.

We are working together with our hosting provider to solve the issue and will provide new updates as follows. Thank you for your patience.

Oct 09, 2024 - 09:57 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

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Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Product Recommendations - EMEA Region Partial Outage
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mandatory Microsoft MFA for Azure and PaaS Portal access Oct 15, 2024 00:00 - Oct 18, 2024 00:00 UTC
We would like to inform you that, as of October 15th, 2024, our third-party vendor will be implementing Multifactor Authentication (MFA) for all Azure tenants. If the account that you use to access Optimizely Azure and/or PaaS Portal, does not currently utilize MFA, then you will be prompted to set up this security measure upon logging in, on or after the aforementioned date.

For additional information regarding this upcoming requirement, please visit the following link:
https://learn.microsoft.com/en-us/entra/identity/authentication/concept-mandatory-multifactor-authentication.

For additional information on how to employ MFA, please visit the following link:
https://learn.microsoft.com/en-us/entra/identity/authentication/concept-mfa-howitworks

Posted on Sep 17, 2024 - 18:03 UTC
Past Incidents
Oct 10, 2024
Resolved - This incident has been resolved.
Oct 10, 14:00 UTC
Update - We have identified that the issue was the result of one of our 3rd Party Cloud providers. Our engineers will continue to monitor our systems.
Oct 10, 00:53 UTC
Monitoring - Our monitoring services indicate that the issue has been resolved. Our engineers are continuing to investigate the root cause.
Oct 10, 00:51 UTC
Investigating - We are currently investigating reports of some customers not being able to access app.optimizely.com.
Oct 9, 23:14 UTC
Completed - The scheduled maintenance has been completed.
Oct 10, 12:34 UTC
Verifying - Verification is currently underway for the maintenance items and we will provide a final update shortly when this is complete.
Oct 10, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 12:00 UTC
Scheduled - Optimizely Experimentation will be migrating the database that stores change history data for Experimentation. This migration is designed to enhance availability and recoverability of the system.
Sep 30, 21:36 UTC
Oct 9, 2024
Resolved - This incident has been resolved.
Oct 9, 06:36 UTC
Monitoring - This issue is currently mitigated, and we have merged a fix for all instances. We will continue to monitor the performance of the service.
Oct 8, 07:15 UTC
Investigating - We are currently investigating an issue affecting a limited subset of clients whose Feed based Publishes are being affected by internal errors. We will provide additional details as they become available. Retry is advised for urgent publishes.
Oct 7, 19:33 UTC
Oct 8, 2024
Resolved - ODP Configuration UI had intermittent access issues from 00:00 to 6:00 UTC, but scheduled campaigns were still active. The issue has been resolved as of 6am UTC.
Oct 8, 06:00 UTC
Oct 7, 2024
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Resolved - This incident has been resolved as a mitigation was rolled out successfully over the weekend
Sep 30, 13:57 UTC
Update - The issues that were seen yesterday have been mitigated and service has remained available and stable. There is a low risk of sporadic recurrence for a limited subset of clients. We will continue to work with and address these cases individually if they arise, until we are able to roll out a long term fix scheduled for this weekend (no downtime is expected).
Sep 26, 15:24 UTC
Monitoring - This issue is currently mitigated and we will continue to monitor the performance of the service. There is a low risk of reoccurrence that would be intermittent for the limited subset of impacted clients. We will continue to work with and address these cases individually. We are continuing to working with our third party vendor, with whom we are reliant on for a full resolution.
Sep 25, 19:38 UTC
Investigating - We are currently investigating an issue affecting a limited subset of clients whose production environments are being affected by DNS issues. We will provide additional details as they become available.
Sep 25, 18:33 UTC
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024