All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Resolved - This incident has been resolved.
Nov 18, 02:06 UTC
Monitoring - A fix has been implemented by our third-party provider. We are monitoring the results.
Nov 18, 01:45 UTC
Identified - Our third-party provider has identified a backend service that App Service relies on became unhealthy, which resulted in a decrease of availability for customers. This manifested in timeouts or high latency for resources in this region.

To minimize the impact, they are still currently working to scale-out App Service instances. In addition, they are working with additional teams for other mitigation workstreams to quickly alleviate customer impact.

Nov 18, 00:31 UTC
Investigating - We are currently investigating an application timeouts or high latency issue together with our third-party provider that affects a subset of Digital Experience Platform clients who are utilizing Azure App Service within North Europe region.
Nov 17, 21:56 UTC
Nov 17, 2024
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Resolved - This incident has been resolved. The service continues to function normally from the time the fix was implemented.
Nov 8, 20:24 UTC
Monitoring - Engineering have merged fixes to improve the performance of the platform, and we are monitoring currently.If the situation changes, we will provide a new update. We sincerely apologize for the inconvenience!
Nov 6, 10:20 UTC
Investigating - We are aware of users facing intermittent slowness of the CMP platform. We are currently investigating the issue and we will post additional updates once we obtain more information. Thank you for your patience!
Nov 5, 14:48 UTC
Nov 7, 2024

No incidents reported.