Optimizely Data Platform - Identity resolution - EMEA
Update - We have successfully recovered identity data for profiles that were seen before the incident. This recovery enables working with the original profiles instead of profile duplicates that may have been created during the incident. We will continue to examine the data to identify potential inconsistencies and develop a plan for resolving them.
Nov 08, 2025 - 08:39 UTC
Update - We are continuing to work with our vendor to test a potential solution for one of the underlying data storage systems.
Nov 08, 2025 - 02:04 UTC
Identified - Customers may experience the creation of duplicate profiles with new identities for those who have been previously seen. We are collaborating with our vendor to identify and test a potential solution for one of the underlying data storage systems.
Nov 07, 2025 - 21:34 UTC
Investigating - We are investigating the problem with identity resolution in EMEA.
Nov 07, 2025 - 12:30 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal - optimizely.com/support ? Operational
Optimizely Public Websites Operational
Optimizely main website - Optimizely.com ? Operational
World Developer Forum - world.optimizely.com ? Operational
Nuget CMS/Commerce package feed - nuget.optimizely.com ? Operational
Search & Navigation Demo Portal - find.optimizely.com ? Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
CMS SaaS - APAC Region Operational
Australia East Operational
CMS SaaS - EMEA Region Operational
North Europe Operational
UAE North Operational
CMS SaaS - NA Region Operational
East US Operational
East US 2 Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region - UK Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - EMEA Region - Sweden Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - NA Region - US Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Degraded Performance
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Degraded Performance
Core App Experiences Degraded Performance
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Results API Operational
Events API Operational
Event Export Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Edge Delivery Operational
Manifest Creation Operational
AI Optimization Operational
Contextual Bandits Operational
Multi-Armed Bandits Operational
Adaptive Audiences Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Optimizely Opal ? Operational
Opal Chat ? Operational
Opal Backend ? Operational
Opal Tools ? Operational
Opal Agents ? Operational
Opal Retrieval Engine ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 8, 2025

Unresolved incident: Optimizely Data Platform - Identity resolution - EMEA.

Nov 7, 2025
Feature Experimentation - Invalid Patch Request error when trying to update running Flags
Resolved - This incident has been resolved.
Nov 7, 00:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 00:10 UTC
Investigating - We are in investigating and issue where a "Something went wrong" error appear when trying to make changes to a running experiment in Feature Experimentation.
Nov 6, 23:54 UTC
Nov 6, 2025
Configured Commerce - Spire Registry Migration
Completed - The scheduled maintenance has been completed.
Nov 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:00 UTC
Scheduled - As part of our continued effort to keep critical infrastructure up-to-date, the Optimizely engineering team will be conducting a migration of Configured Commerce Spire images to a new internal registry on Thursday, November 6th from 19:00 UTC - 22:00 UTC.

This will involve updating the deployment process to reference this new internal registry. Although we don't expect this transition to be disruptive, there is a small chance that Configured Commerce deployment operations could face degraded service during the window. It will not impact any live sites or data.

Optimizely will be closely monitoring any failures and will resolve them as quickly as possible.
Oct 23, 18:01 UTC
Optimizely Data Platform - EMEA Region
Resolved - This incident has been resolved.
Nov 6, 18:49 UTC
Update - Data processing and ODP APIs are operational.
Nov 6, 17:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 16:08 UTC
Update - We are continuing to work with our vendor to resolve the issue with one of the underlying data storage systems.
Nov 6, 14:22 UTC
Identified - We are working with our vendor to resolve the issue with one of underlying data storages.
Nov 6, 10:52 UTC
Investigating - We are investigating the degraded performance of the data processing and issues when using the List API, Profiles API, and GraphQL API.
Nov 6, 08:45 UTC
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Licensing Server Degredation
Resolved - At approximately 14:32 UTC, we experienced an issue with the cloud license check API used by DXP customer sites running on Optimizely CMS. During this period, CMS administrators may have seen a warning banner when logging into the backend. End users browsing live sites were not affected. The issue was mitigated by approximately 16:30 UTC, and the warning banner disappeared once the service recovered. We continue to monitor the system to ensure ongoing stability.
Nov 4, 16:46 UTC
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
DXP - Deployment Failures
Resolved - This incident has been resolved.
Oct 30, 09:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 09:20 UTC
Identified - We have identified the cause of the issue and are currently working on a fix. While the problem may still persist for a subset of clients, retrying the deployment could be successful.
We appreciate your patience as we work towards a resolution.
Oct 28, 02:56 UTC
Update - We are continuing to investigate the issue, and have engaged our platform support vendor for assistance. We will provide further updates as information becomes available.
Oct 27, 15:48 UTC
Update - We are experiencing an ongoing issue with the DXP Management Portal (PaaS) that affects a subset of customers' ability to make deployments. Waiting and trying again may help with the issue. We are working to resolve this as quickly as possible.
Oct 27, 14:34 UTC
Investigating - We have identified an issue affecting deployments for some DXP customers, and are actively investigating.
Oct 27, 13:26 UTC
Oct 29, 2025
Cloud Services Outage
Resolved - This incident has been resolved.
Oct 29, 23:29 UTC
Update - We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.
Oct 29, 21:02 UTC
Update - Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.
-----
Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.
Oct 29, 19:26 UTC
Monitoring - Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.
Oct 29, 18:26 UTC
Identified - This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.
Oct 29, 16:46 UTC
Investigating - We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.
Oct 29, 16:12 UTC
Oct 28, 2025
Oct 27, 2025
Content Recommendations - Performance Degraded
Resolved - Performance has remained steady and healthy. This incident has been resolved.
Oct 27, 17:22 UTC
Monitoring - A fix has been implemented by our upstream platform vendor, and we are monitoring the results.
Oct 27, 16:02 UTC
Investigating - We are investigating an issue affecting the Content Recommendations service for a subset of customers in the EMEA region, which may cause increased latency in rendering some content, such as serving images. Teams are working to identify a fix as soon as possible.
Oct 27, 14:46 UTC
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage