CMP Library: Video Transcoding Is Temporarily Unavailable For AWS-Hosted Environments
Update - We're actively working on the solution for the reported issue and progress is well underway. We’ll share another update as soon as we have more to report.
Nov 27, 2025 - 11:06 UTC
Update - We are continuing to work toward full resolution of this incident. During remediation, we identified additional complexities that extend beyond our initial assessment. As a result, the permanent fix will be deployed first, followed by a back-population script to restore previously affected data.

Our teams remain fully engaged, and we will provide further updates as new information becomes available. Thank you for your continued patience and understanding — it is truly appreciated.
Nov 24, 2025 - 21:30 UTC
Update - We are continuing to work on a fix for this issue.
Nov 20, 2025 - 22:25 UTC
Identified - Mitigation efforts are actively underway, and the issue continues to receive our highest priority. We will share further updates as soon as new information becomes available.
Nov 20, 2025 - 16:06 UTC
Investigating - Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable.

We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.

Thank you for your patience and understanding.
Nov 19, 2025 - 18:49 UTC

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Nov 29, 2025

No incidents reported today.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

Unresolved incident: CMP Library: Video Transcoding Is Temporarily Unavailable For AWS-Hosted Environments.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Issue impacting Content Manager for CMS SaaS
Resolved - This incident has been resolved
Nov 25, 18:37 UTC
Identified - The issue has been identified and we are monitoring. Limited set of customers are impacted. We will provide updates as soon they are available. Thank you for your patience!
Nov 25, 13:54 UTC
Investigating - We are currently investigating an issue impacting Content Manager for CMS SaaS. It affects all three CMS instances. We will provide additional updates as soon they are available.
Nov 25, 12:48 UTC
Nov 24, 2025
Performance issue with CMS Saas in all regions
Resolved - This incident has been resolved.
Nov 24, 09:18 UTC
Update - We are continuing to monitor the health of the service
Nov 21, 21:21 UTC
Update - We still continuing to monitor for any further issues. If the situation changes we will provide a new update. Thank you for your patience!
Nov 21, 14:54 UTC
Update - We are continuing to monitor for any further issues. Thank you for your patience!
Nov 21, 11:50 UTC
Update - We still continuing to monitor for any further issues. If the situation changes we will provide a new update.
Nov 21, 10:00 UTC
Update - We are continuing to monitor for any further issues. If the situation changes we will provide a new update.
Nov 21, 06:41 UTC
Monitoring - A fix has been implemented and the issue has been mitigated. We will continue to monitor the health of the service.
Nov 20, 17:19 UTC
Update - We are continuing to work on a fix for this issue. Thank you for your patience!
Nov 20, 15:28 UTC
Identified - The issue has been identified and Engineering team is working on mitigation actions.
Nov 20, 14:41 UTC
Investigating - We are currently investigating this issue.
Nov 20, 13:41 UTC
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Optimizely Data Platform - Identity resolution - EMEA
Resolved - We have finished the large majority of the planned data operations, all duplicates that were created as a part of the incident were removed and all campaign activity returned to normal. Over the coming weeks, we will be prioritising low-impact data clean-up operations.
Nov 21, 16:46 UTC
Update - We expect to complete the data repair operations by Friday, 21 November, in the evening (CET).
Nov 19, 09:28 UTC
Update - We anticipate commencing data repair operations on Monday evening (CET). Once we begin, we can provide an estimated completion timeline.
Nov 16, 14:52 UTC
Update - We are working on a solution to resolve the remaining data inconsistencies. An estimated completion time will be provided in due course.
Nov 13, 22:13 UTC
Update - We have identified all the variations of potential inconsistencies and now working on a solution to resolve them.
Nov 12, 22:12 UTC
Update - We're still analysing the affected dataset to identify potential inconsistencies and develop a plan for resolving them.
Nov 11, 08:23 UTC
Update - We have successfully recovered identity data for profiles that were seen before the incident. This recovery enables working with the original profiles instead of profile duplicates that may have been created during the incident. We will continue to examine the data to identify potential inconsistencies and develop a plan for resolving them.
Nov 8, 08:39 UTC
Update - We are continuing to work with our vendor to test a potential solution for one of the underlying data storage systems.
Nov 8, 02:04 UTC
Identified - Customers may experience the creation of duplicate profiles with new identities for those who have been previously seen. We are collaborating with our vendor to identify and test a potential solution for one of the underlying data storage systems.
Nov 7, 21:34 UTC
Investigating - We are investigating the problem with identity resolution in EMEA.
Nov 7, 12:30 UTC
Increased Error Rate While Viewing Web Experimentation Project Listing
Resolved - This incident has been resolved.
Nov 21, 01:42 UTC
Update - The restoration of filtering capabilities is complete. We are monitoring capabilities post-resolution to ensure continued expected behavior.
Nov 20, 16:55 UTC
Update - We're continuing to test and evaluate the completeness of the recovery process.
Nov 20, 12:21 UTC
Monitoring - We are continuing to monitor the recovery of filtering capabilities in the application, which is proceeding.
Nov 20, 06:37 UTC
Update - Filtering capabilities continue to be restored and we continue to monitor the process. Thank you for your patience.
Nov 20, 01:55 UTC
Update - The issue with filtering capabilities is continuing to gradually resolve. We will continue to update as this process progresses.
Nov 19, 22:25 UTC
Update - We are continuing to work on a fix for this issue. The occurrence of errors is declining however some filtering capabilities may not behave as expected.
Nov 19, 21:28 UTC
Update - This will also affect the 'Audiences' search picker component within the FX 'Configure Rule' panel UI as that also relies on the same search system.
Nov 19, 20:57 UTC
Identified - We have identified an issue related to underlying search functionality supporting some user experience areas and our search API. We're working on a fix now.
Nov 19, 20:14 UTC
Investigating - We're currently investigating an issue where some users are encountering an error message while accessing the project listing for Web Experimentation projects.
Nov 19, 20:03 UTC
Nov 20, 2025
Nov 19, 2025
Nov 18, 2025
Cloudflare Global Network experiencing issues
Resolved - Cloudflare has declared the issue resolved, and our platform teams have confirmed all services have successfully recovered.
Nov 18, 18:57 UTC
Update - Cloudflare reports continued reduction in errors & latency, but intermittent errors may still occur as services stabilize. Cloudflare is pursuing options to accelerate the recovery process.
Nov 18, 17:12 UTC
Monitoring - Cloudflare is continuing to focus on restoring service post-fix. They are mitigating several issues that remain post-deployment.
Nov 18, 15:58 UTC
Identified - Cloudflare are continuing to monitor for any further issues.
Nov 18, 15:25 UTC
Update - Some customers may be still experiencing issues logging into or using the Cloudflare dashboard. Cloudflare are working on a fix to resolve this, and continuing to monitor for any further issues.
Nov 18, 14:59 UTC
Monitoring - A fix has been implemented and Cloudflare believe the incident is now resolved. They are continuing to monitor for errors to ensure all services are back to normal.
Nov 18, 14:46 UTC
Update - Cloudflare deployed a change which has restored dashboard services. They are still working to remediate broad application services impact.
Nov 18, 14:45 UTC
Update - Cloudflare still continuing to work on a fix for this issue.
Nov 18, 14:25 UTC
Update - Cloudflare still continuing working on restoring service for application services customers. Thank you for your patience!
Nov 18, 14:03 UTC
Update - Cloudflare continuing working on restoring service for application services customers.
Nov 18, 13:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Cloudflare are continuing to work towards restoring other services.
Nov 18, 13:22 UTC
Update - During Cloudflare attempts to remediate, they have disabled WARP access in London. Users in London trying to access the Internet via WARP will see a failure to connect.
Nov 18, 13:09 UTC
Update - Cloudflare are seeing services recover, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts.
Nov 18, 12:52 UTC
Update - Cloudflare still continuing to investigate this issue.
Nov 18, 12:48 UTC
Update - Cloudflare are seeing services recover, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts.
Nov 18, 12:34 UTC
Update - Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available. Thank you for your patience!
Nov 18, 12:13 UTC
Update - We are continuing to investigate this issue.
Nov 18, 12:11 UTC
Update - We are continuing to investigate this issue.
Nov 18, 12:08 UTC
Investigating - Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Nov 18, 11:57 UTC
Search & Navigation - EMEA09 increased response time
Resolved - The cluster response time returns to normal level. This incident has been resolved.
Nov 18, 03:13 UTC
Update - We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
Nov 17, 15:47 UTC
Update - The investigation is ongoing, and we are working on measures to resolve the issue. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
Nov 17, 14:18 UTC
Update - We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
Nov 17, 12:37 UTC
Update - We are continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available.
Nov 17, 11:31 UTC
Investigating - We are currently investigating this issue.
Nov 17, 10:37 UTC
Monitoring - A workaround has been implemented and we are monitoring the results.
Nov 17, 09:15 UTC
Investigating - We are currently investigating an event that is impacting the response time on the Search & Navigation (FIND) service for EMEA09.

A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available.

Thank you for your patience.
Nov 17, 08:00 UTC
Nov 17, 2025
Nov 16, 2025
Nov 15, 2025

No incidents reported.

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