Optimizely.com Status

status.optimizely.com

All Systems Operational

System Metrics Month Week Day

[SLA] Reference Snippet download time ≤ 500 ms

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[SLA] app.optimizely.com load time ≤ 10 seconds

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Past Incidents

Dec 11, 2018

No incidents reported today.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

Degraded DCP Bulk Upload Availability

Resolved - DCP bulk uploads have been succeeding without error since the earlier fix, this is now resolved.
Dec 6, 22:26 PST

Monitoring - Server instances have been replaced and DCP bulk uploads are succeeding now. We'll continue monitoring for the time being.
Dec 6, 20:36 PST

Identified - The issue has been identified as a distributed infrastructure issue and server instances are being replaced to resolve this issue.
Dec 6, 19:55 PST

Investigating - We are aware of an issue causing DCP Bulk Uploads to fail with high frequency. The increase in failures started around 9am PST on 12/6/18.
Dec 6, 18:31 PST

Dec 5, 2018

Issue with Snippets Updating

Resolved - This incident has been resolved.
Dec 5, 12:05 PST

Monitoring - We have identified the root cause of the issue that was delaying snippet updates. At this point, we have restored normal service and are continuing to monitor the systems to ensure there are no residual impact.
Dec 5, 07:22 PST

Update - We are continuing to investigate the issue. At this point we have determined that some customers may be experiencing delayed snippet updates. We will share more details as they are available. We apologize for the inconvenience caused by this issue.
Dec 5, 07:07 PST

Investigating - Investigating - Optimizely is currently investigating an issue where some customer snippets appear not to be updating. Our team is investigating the issue and will share as soon as we have an update. We apologize for any impact our customers are experiencing.
Dec 5, 05:34 PST

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

PCI Enabled Snippets Updating Issues

Resolved - We have successfully resolved this issue and have confirmed that PCI enabled Snippets are successfully updating and functioning as intended. We apologize for the impact this issue has had on your service.
Nov 29, 06:03 PST

Monitoring - A fix has been implemented. Next update will be in 30 minutes or at resolution.
Nov 29, 05:33 PST

Identified - We believe we have identified the issue and are working on the resolution. The issue is affecting only PCI enabled Snippets. Next update will be in 30 minutes or at resolution. We apologize for the impact this is having on your service.
Nov 29, 05:02 PST

Investigating - Optimizely is currently investigating an issue where some customer snippets appear not to be updating. Our team is investigating the issue and will share as soon as we have an update. We apologize for any impact our customers are experiencing.
Nov 29, 04:24 PST

Nov 28, 2018

SSO based authentication issues

Resolved - This incident has been resolved.
Nov 28, 15:09 PST

Update - We believe the issue with SSO authentication is resolved but are continuing to monitor the situation.
Nov 28, 13:49 PST

Monitoring - A fix has been implemented and we are monitoring the service.
Nov 28, 11:43 PST

Update - We are continuing to investigate an issue with SSO based authentication. We will post an update with more information as soon as possible.
Nov 28, 11:02 PST

Investigating - We are currently investigating an issue with SSO based authentication. We will post an update with more information as soon as possible.
Nov 28, 10:05 PST

Nov 27, 2018

No incidents reported.