In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 2024 - 00:00 UTC
Scheduled - - Optimizely Experimentation is planning a CDN migration for both Web and Feature Experimentation. The migration will take place between June 10th and June 30th and will update the CDN that delivers our snippet and datafiles.
The new infrastructure will provide better performance while allowing us to reduce the overhead of managing multiple CDNs . There is no action for you to take, and we do not expect any disruptions to performance or functionality. However, if you do notice any issues, please contact
support@optimizely.com
. Be sure to subscribe to this page to stay in the loop, as we will post any relevant updates as they become available.

Jun 13, 2024 00:00 - Jul 3, 2024 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 2024 - 00:00 UTC
Scheduled - We are excited to announce that we are upgrading the Web Application Firewall (WAF) for all of our customers before July 1st. This change will update the matching engine and rulesets to improve the security for all sites in DXP Cloud Services.

The new WAF has been running in log only mode for a while and we have evaluated the results. We do not expect any issues or disruptions to your site performance or functionality. However, if you do notice any issues, please contact support@optimizely.com.

We appreciate your trust and cooperation as we continue to enhance our services and security.

Apr 29, 2024 00:00 - Jul 1, 2024 00:00 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Under Maintenance
Australia East Under Maintenance
Australia Southeast Under Maintenance
Japan East Under Maintenance
Southeast Asia Under Maintenance
Digital Experience Cloud Service - EMEA Region Under Maintenance
North Europe Under Maintenance
West Europe Under Maintenance
Norway East Under Maintenance
Sweden Central Under Maintenance
UK South Under Maintenance
UAE North Under Maintenance
Digital Experience Cloud Service - NA Region Under Maintenance
Canada East Under Maintenance
Canada Central Under Maintenance
East US Under Maintenance
East US 2 Under Maintenance
North Central US Under Maintenance
West US Under Maintenance
West US 2 Under Maintenance
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
East US Operational
Canada East Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Under Maintenance
Application UI Operational
Datafile Build Service Under Maintenance
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Under Maintenance
Integrations Operational
Snippet Delivery Under Maintenance
Snippet Building Under Maintenance
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jun 13, 2024 - 13:17 UTC
Scheduled - On Saturday, June 29th at 11am ET (3PM UTC) we will be upgrading the database that stores experiment configuration data. We expect there to be a few minutes where you cannot use our UI or APIs to configure experiments. Running experiments will continue to run without interruption, and experiment data will continue to be collected and stored during this event.
May 31, 2024 - 19:55 UTC
Past Incidents
Jun 23, 2024

No incidents reported today.

Jun 22, 2024

No incidents reported.

Jun 21, 2024
Resolved - This issue has been resolved. We will continue our investigation to establish the cause & resolution.
Jun 21, 08:07 UTC
Monitoring - We have started to see a few successful deployments on these environments. Our team is closely monitoring the situation to understand the current behavior and ensure continued stability.

While we are seeing signs of improvement, there is still a possibility that intermittent issues may occur. We are committed to investigating the root cause to prevent any further disruptions and will keep you updated on our progress.

Jun 21, 05:09 UTC
Identified - The issue has been identified, impacting only Integration and Preproduction deployments. We recommend you to not start any new deployments to these environments at this time.
Please contact Managed Services, https://support.optimizely.com/hc/en-us if you need to re-schedule.

Jun 21, 03:55 UTC
Investigating - We are currently investigating an ongoing issue with a subset of new deployment packages in the Management Portal (PaaS-portal) and therefore we recommend you to not start any new deployments at this time.

Please contact Managed Services, https://support.optimizely.com/hc/en-us if you need to re-schedule. We will provide more updates as soon as they become available.

Thank you for your patience!

Jun 20, 22:23 UTC
Jun 20, 2024
Jun 19, 2024

No incidents reported.

Jun 18, 2024
Resolved - This incident has been resolved.
Jun 18, 01:51 UTC
Monitoring - We are currently working on short- and long-term corrective actions to stabilize the service. At this moment, service is reporting full functionality, and we are continuing to closely monitor the health of the service. If the situation changes, we will provide a new update. We sincerely apologize for the inconvenience!
Jun 17, 16:13 UTC
Update - We are continuing to investigate this event.
Jun 17, 14:52 UTC
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EMEA region. A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available. Thank you for your patience.

Jun 17, 13:50 UTC
Jun 17, 2024
Jun 16, 2024

No incidents reported.

Jun 15, 2024
Resolved - This incident has been resolved.
Jun 15, 20:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 19:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 15, 18:53 UTC
Investigating - We are currently investigating an ongoing issue with the Management Portal (PaaS-portal) and therefore we recommend you to not start any deployments at this time.

We will provide additional updates as soon as they become available. Thank you for your patience!

Jun 15, 18:16 UTC
Jun 14, 2024

No incidents reported.

Jun 13, 2024

Unresolved incident: Experimentation - CDN Migration.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.