Update - Conversion and activation data for all accounts are repaired. 99% of all accounts have completed conversion attribute data restoration.
May 24, 2023 - 13:15 PDT
Update - We have repaired 98% of conversion data (from May 5 - 18). We will continue to provide periodic updates. It is still our expectation that the lion's share of accounts will be completed by tonight - Tue, May 23.
May 23, 2023 - 07:30 PDT
Update - We have now repaired 65% of conversion data (from May 5 - 18). We will continue to provide periodic updates. It is still our expectation that the lion's share of accounts will be completed by tomorrow evening - Tue, May 23.
May 22, 2023 - 13:50 PDT
Update - We have repaired 10% of conversion data (from May 5 - 18) over the weekend. We will continue to provide periodic updates. It is our expectation that the lion's share of accounts will be completed by tomorrow evening - Tue, May 23.
May 22, 2023 - 07:47 PDT
Monitoring - We are monitoring the ongoing loads. All new conversions data, since yesterday's fix was deployed, continues to update as expected.

We are working to repair the missing data (since May 5) and will update here with an expected completion date.

May 18, 2023 - 18:23 PDT
Identified - We have identified the problem and are monitoring the fix for the issue with ongoing conversions being used in results calculations (since May 5) as of 9:23pm PT today.

We will continue to work on resolving missing conversions in results calculations prior to this time.

This does not impact e3 files.

May 17, 2023 - 21:32 PDT
Update - We are continuing to investigate this issue.
May 17, 2023 - 09:07 PDT
Investigating - We are investigating an issue with some conversion data being excluded in results calculations. The data has been collected. This issue does not impact data in e3.
May 17, 2023 - 08:10 PDT
Web Snippet and Full Stack Datafile Availability Operational
90 days ago
100.0 % uptime
Today
Experimentation Web Application Operational
90 days ago
100.0 % uptime
Today
Web application incident history ? Operational
90 days ago
100.0 % uptime
Today
Application availablity ? Operational
90 days ago
100.0 % uptime
Today
Experimentation Core APIs Operational
90 days ago
100.0 % uptime
Today
Targeting API Operational
90 days ago
100.0 % uptime
Today
Results API ? Operational
90 days ago
100.0 % uptime
Today
Event API ? Operational
90 days ago
100.0 % uptime
Today
Optimizely REST API ? Operational
90 days ago
100.0 % uptime
Today
Experimentation Event Pipeline Operational
90 days ago
100.0 % uptime
Today
Edge CDN ? Operational
90 days ago
100.0 % uptime
Today
Experimentation Data Export Services ? Operational
90 days ago
100.0 % uptime
Today
Experimentation Data Upload ? Operational
90 days ago
100.0 % uptime
Today
Experimentation Visual Editor Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
90 days ago
100.0 % uptime
Today
Full Stack SDKs ? Operational
Optimizely Data Platform (US) Operational
90 days ago
100.0 % uptime
Today
ODP Application Operational
90 days ago
100.0 % uptime
Today
Event Collection Operational
90 days ago
100.0 % uptime
Today
Data ingestion and processing Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Optimizely Data Platform (EU) Operational
90 days ago
100.0 % uptime
Today
ODP Application Operational
90 days ago
100.0 % uptime
Today
Event Collection Operational
90 days ago
100.0 % uptime
Today
Data ingestion and processing Operational
90 days ago
100.0 % uptime
Today
Optimizely Data Platform (AUS) Operational
90 days ago
100.0 % uptime
Today
ODP Application Operational
90 days ago
100.0 % uptime
Today
Event Collection Operational
90 days ago
100.0 % uptime
Today
Data Ingestion and Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
[SLA] Reference Snippet download time ≤ 500 ms ?
Fetching
[SLA] app.optimizely.com load time ≤ 10 seconds ?
Fetching
Past Incidents
May 29, 2023

No incidents reported today.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

Unresolved incident: Conversion data excluded in results calculations.

May 23, 2023
May 22, 2023
May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023
May 17, 2023
May 16, 2023
Resolved - This incident has been resolved.
May 16, 14:58 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 14:18 PDT
Identified - We identified an issue with a load balancer incorrectly handling some requests coming into our API gateway and implemented a fix.
May 16, 14:17 PDT
Investigating - We are currently investigating an issue impacting the use of the Feature Experimentation REST API.
May 16, 13:46 PDT
May 15, 2023

No incidents reported.