All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

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Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal - optimizely.com/support Operational
Optimizely Public Websites Operational
Optimizely main website - Optimizely.com Operational
World Developer Forum - world.optimizely.com Operational
Nuget CMS/Commerce package feed - nuget.optimizely.com Operational
Search & Navigation Demo Portal - find.optimizely.com Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
CMS SaaS - APAC Region Operational
Australia East Operational
CMS SaaS - EMEA Region Operational
North Europe Operational
UAE North Operational
CMS SaaS - NA Region Operational
East US Operational
East US 2 Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch Operational
Bounce management Operational
Tracking Operational
Online versions of mailings Operational
Hosting of images and files Operational
Campaign user interface Operational
Campaign APIs (REST, HTTP, SOAP) Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Custom Web- and Landing Pages Operational
Scheduled Jobs Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region - UK Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - EMEA Region - Sweden Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - NA Region - US Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Optimizely Connect Platform - APAC Region Operational
Portal UI Operational
App development services Operational
App runtime Operational
Optimizely Connect Platform - EMEA Region Operational
Portal UI Operational
App development services Operational
App runtime Operational
Optimizely Connect Platform - NA Region Operational
Portal UI Operational
App development services Operational
App runtime Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Results API Operational
Events API Operational
Event Export Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Edge Delivery Operational
Manifest Creation Operational
AI Optimization Operational
Contextual Bandits Operational
Multi-Armed Bandits Operational
Adaptive Audiences Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Opal Operational
Opal Chat Operational
Opal Backend Operational
Opal Tools Operational
Opal Agents Operational
Opal Retrieval Engine Operational
Optimizely Analytics Operational
app.netspring.io Operational
analytics.optimizely.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upgrade of Product Information Management (PIM), 9-10 September 2026 Sep 9, 2026 22:00 - Sep 10, 2026 04:00 UTC

The Product Information Management (PIM) service will undergo a product upgrade, starting on September 9th at 22:00 (UTC) and ending at 04:00 (UTC) on September 10th (6 hour window, actual downtime is expected to be 30-60 minutes).

For an estimated 30-60 minutes during the service window, the PIM application will be stopped and PIM tenants will not be able to log in and perform normal activities. This affects all PIM clients.
Posted on Aug 14, 2026 - 09:39 UTC

Aug 16, 2026

No incidents reported today.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

DXP - Multiple environments returning error 503 - Affecting only Non-production environments
Resolved - This incident has been resolved.
Aug 14, 08:39 UTC
Update - We are implementing the fix and have confirmed the impact affects a limited subset of clients.
Aug 14, 05:15 UTC
Identified - Our Engineering team has identified the root cause and is actively working on a resolution.
Aug 14, 03:06 UTC
Investigating - We're investigating DXP multiple environments returning error 503 - affecting only non-production environments.
Aug 14, 02:38 UTC

Aug 13, 2026

DXP & Configured Commerce - Hostname Management Maintenance
Completed - The scheduled maintenance has been completed.
Aug 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 12:00 UTC
Scheduled - Hostname management systems for Digital Experience Cloud Service (DXP) and Configured Commerce will be undergoing routine maintenance on August 13 from 12:00–13:00 UTC (1 hour window).

During this maintenance window:
We advise against going live with or migrating your site, as these actions may be disrupted. All other services will remain fully operational. Expected service impact is brief (2–3 minutes) within the maintenance window. No action is required on your part.
Jul 31, 14:03 UTC

Aug 12, 2026

CMP: PDF File Preview Generation Unavailable
Resolved - This incident has been resolved.
Aug 12, 16:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 13:13 UTC
Identified - We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews.

Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred.

We will continue to provide updates as we make progress toward a fix. Thank you for your patience.
Aug 12, 10:38 UTC

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Performance degration for image delivering, tracking and online version
Resolved - Systems are running stable with the mitigation removed.

The incident has been resolved.
Aug 6, 16:28 UTC
Monitoring - The performance problems didn't show up again. The mitigation is no longer needed and will be removed.
We are still monitoring.
Aug 6, 15:51 UTC
Identified - We have put a mitigation at place, so the mentioned services should be fully available again.

The problem started around 16:38 CEST.
Mitigation was activated at 17:00 CEST.

We are continuing to our investigation.
Aug 6, 15:09 UTC
Investigating - We are currently investigating an issue with degraded performance for image delivery, processing of tracking requests and delivery of online version.
Aug 6, 15:04 UTC

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Campaign: Degraded performance for sending emails
Resolved - No further problems have been observed.
Aug 4, 17:32 UTC
Monitoring - The problem has been resolved. Unfortunately the Online Versions were impacted between 17:30 and 18:00 CEST as well.

We are now monitoring the system.
Aug 4, 16:08 UTC
Update - The problem has been identified and a partial workaround has been applied.

We are still working on a full solution.
Aug 4, 13:27 UTC
Investigating - We are currently investigating an issue with degraded performance for email dispatch.
Aug 4, 13:11 UTC

Aug 3, 2026

Netspring outage
Resolved - The issue affecting the Netspring service has been resolved, and service has been restored to normal operation.
Aug 3, 16:04 UTC
Identified - We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available.
Aug 3, 14:11 UTC
Update - We are continuing to investigate the issue. Thank you for your patience!
Aug 3, 13:46 UTC
Investigating - We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.
Aug 3, 02:30 UTC

Aug 2, 2026

No incidents reported.

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