Update - The issue remains ongoing with no additional updates at this time
Sep 17, 2024 - 19:43 UTC
Update - Efforts with our third party provider remain ongoing and positive in driving towards a resolution and root cause analysis
Sep 16, 2024 - 15:25 UTC
Identified - We have identified the mechanism of failure and we are continuing to work with our third party supplier to work towards a full mitigation.
Sep 13, 2024 - 17:52 UTC
Update - We are continuing to make positive progress with our third party supplier and we thank you for your patience during this time. We will continue to provide additional updates as they become available.
Sep 12, 2024 - 14:32 UTC
Update - We have applied a mitigation that addresses the impact on production and we are continuing to work on mitigation measures with our third party supplier for the impact on the sandbox environments.
Sep 11, 2024 - 13:57 UTC
Update - The ongoing incident has escalated in severity over time. Unfortunately, we have identified a limited subset of clients whose production environments are now being directly impacted. Our teams are continuing to actively work to resolve the issue as quickly as possible and we are committed to minimizing further disruptions.
Sep 10, 2024 - 13:12 UTC
Update - This issue remains under investigation by our third party supplier and we are continuing to push for a resolution
Sep 09, 2024 - 18:49 UTC
Update - We are continuing to work closely with our third party supplier to drive towards a resolution. Positive progress is being made but there is no eta on resolution at this time.
Sep 06, 2024 - 13:58 UTC
Update - Our third party supplier is continuing to investigate this issue as a priority and progress is being made. Additional updates will be provided once they are available. Thank you for your patience as we work towards a resolution.
Sep 05, 2024 - 13:09 UTC
Update - This issue remains under active investigation and is being treated as a high priority by our third party supplier. We are continuing to push for a timely resolution and thank you for your patience.
Sep 04, 2024 - 14:20 UTC
Update - The investigation remains ongoing with our third party provider as a high priority issue and we will continue to provide updates as they become available. Thank you for your patience.
Sep 03, 2024 - 15:00 UTC
Update - Our third-party supplier continues to investigate the matter. While we don’t have new details to share at this time, we’ll keep this space updated with any developments as soon as they become available.
Sep 02, 2024 - 14:20 UTC
Update - The investigation by our third party supplier remains ongoing. We will post updates here as they become available.
Aug 30, 2024 - 20:59 UTC
Update - This issue remains under investigation by our third party supplier. Thank you for your patience while we push for a timely resolution.
Aug 30, 2024 - 17:19 UTC
Investigating - We are currently aware of an active incident with a third party supplier that is impacting Configured Commerce sandbox environments in the US region. We are continuing to work with our third party supplier to get this resolved as soon as possible. Updates will be posted here as soon as they become available.
Aug 30, 2024 - 15:05 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Degraded Performance
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Optimizely Experimentation will be upgrading the database that stores feature experimentation data. This upgrade is designed to enhance availability and recoverability of the system.
Posted on Sep 10, 2024 - 16:31 UTC
Mandatory Microsoft MFA for Azure and PaaS Portal access Oct 15, 2024 00:00 - Oct 18, 2024 00:00 UTC
We would like to inform you that, as of October 15th, 2024, our third-party vendor will be implementing Multifactor Authentication (MFA) for all Azure tenants. If the account that you use to access Optimizely Azure and/or PaaS Portal, does not currently utilize MFA, then you will be prompted to set up this security measure upon logging in, on or after the aforementioned date.

For additional information regarding this upcoming requirement, please visit the following link:
https://learn.microsoft.com/en-us/entra/identity/authentication/concept-mandatory-multifactor-authentication.

For additional information on how to employ MFA, please visit the following link:
https://learn.microsoft.com/en-us/entra/identity/authentication/concept-mfa-howitworks

Posted on Sep 17, 2024 - 18:03 UTC
Past Incidents
Sep 18, 2024

No incidents reported today.

Sep 17, 2024

Unresolved incident: Configured Commerce - Degradation of sandbox environments in US region.

Sep 16, 2024
Resolved - This incident has been resolved with no further trouble observed.
Sep 16, 21:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 14:13 UTC
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EMEA region, EMEA23 . A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available. Thank you for your patience.

Sep 16, 13:31 UTC
Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Sep 12, 2024
Sep 11, 2024
Sep 10, 2024
Sep 9, 2024
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Resolved - The service has recovered and the incident has resolved
Sep 6, 19:42 UTC
Monitoring - A fix has been implemented and the service is recovering. We will continue to monitor this closely.
Sep 6, 14:18 UTC
Update - Our third party supplier is continuing to rollout the hotfix. We will provide another update once the rollout has completed
Sep 6, 13:40 UTC
Update - Our third-party supplier is currently rolling out a hotfix. Once service is fully restored, we will pursue a root cause analysis (RCA) with the supplier to ensure this issue is properly addressed.

Thank you for your patience.

Sep 6, 09:02 UTC
Identified - The issue has been identified by our third-party provider and they are actively working on a fix. We will keep you posted with any further updates. Thanks for your patience!
Sep 5, 21:59 UTC
Update - We are continuing to investigate this issue and will provide additional updates as they become available. Thank you for your patience
Sep 5, 20:25 UTC
Investigating - We are currently investigating an issue with Profile Store/Visitor Intelligence which is impacting API operations such as querying and updating data and the availability of the Visitor Intelligence UI.
Sep 5, 17:42 UTC
Resolved - The hot fix rollout has completed and the service health and functionality has been restored
Sep 6, 15:40 UTC
Update - Our Third party supplier's rollout of the hotfix is progressing and remains ongoing at this time.
Sep 6, 13:39 UTC
Update - Our third-party supplier is currently rolling out a hotfix, which will allow us to remove our workaround and restore all environments to full operational status. We remain in constant communication with the supplier to expedite the resolution process.

We appreciate your patience during this time. Once service is fully restored, we will pursue a root cause analysis (RCA) with the supplier to ensure this issue is properly addressed.

Thank you for your continued understanding.

Sep 6, 09:00 UTC
Update - Our third party supplier has confirmed they have identified the issue and they are working on a potential long term fix
Sep 5, 20:20 UTC
Monitoring - We have implemented a work around for the affected customers which has mitigated the issue. Our third party supplier is currently working on a long term solution and a root cause analysis.
Sep 5, 15:22 UTC
Update - While our third-party provider continues their root cause analysis, we are currently implementing a workaround for the subset of impacted customers. For those affected, we recommend postponing any new code deployments until further notice. Thank you for your patience.
Sep 5, 12:38 UTC
Update - Our third-party provider is continuing their investigation into the matter, while we are simultaneously working on identifying mitigation measures.
Sep 5, 11:26 UTC
Update - The investigation remains ongoing with our third party provider as a high priority issue and we will continue to provide updates as they become available. Thank you for your patience.
Sep 5, 09:55 UTC
Investigating - We are currently investigating an ongoing issue affecting a subset of DXP customers in North Europe region.

We will provide additional updates as soon as they become available. Thank you for your patience!

Sep 5, 08:42 UTC
Sep 5, 2024
Completed - The scheduled maintenance has been completed.
Sep 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:00 UTC
Scheduled - On September 5, 2024, we will raise the minimum required TLS version from 1.0 to 1.2 for cdn.optimizely.com and cdn-pci.optimizely.com.

Affected customers should update any outdated cryptographic libraries, such as libssl 1.0.0, to the latest stable version to ensure uninterrupted access.

Aug 22, 08:11 UTC
Sep 4, 2024