Investigating - Following an update to SaaS CMS several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.
Dec 10, 2025 - 01:29 UTC
Dec 10, 2025 - 01:29 UTC
Update - Our engineering team continues to work on the permanent fix, and the required changes are still under review. We will provide a further update as soon as we have more information to share. Thank you for your patience.
Dec 05, 2025 - 15:14 UTC
Dec 05, 2025 - 15:14 UTC
Update - Our engineering team has progressed remediation efforts and the necessary changes are now in review. Once these changes are approved, they will be merged and deployed as part of the permanent fix. We currently expect this work to be completed by the end of the week, and we will share another update as soon as further information becomes available.
Dec 01, 2025 - 16:40 UTC
Dec 01, 2025 - 16:40 UTC
Update - We're actively working on the solution for the reported issue and progress is well underway. We’ll share another update as soon as we have more to report.
Nov 27, 2025 - 11:06 UTC
Nov 27, 2025 - 11:06 UTC
Update - We are continuing to work toward full resolution of this incident. During remediation, we identified additional complexities that extend beyond our initial assessment. As a result, the permanent fix will be deployed first, followed by a back-population script to restore previously affected data.
Our teams remain fully engaged, and we will provide further updates as new information becomes available. Thank you for your continued patience and understanding — it is truly appreciated.
Nov 24, 2025 - 21:30 UTC
Our teams remain fully engaged, and we will provide further updates as new information becomes available. Thank you for your continued patience and understanding — it is truly appreciated.
Nov 24, 2025 - 21:30 UTC
Update - We are continuing to work on a fix for this issue.
Nov 20, 2025 - 22:25 UTC
Nov 20, 2025 - 22:25 UTC
Identified - Mitigation efforts are actively underway, and the issue continues to receive our highest priority. We will share further updates as soon as new information becomes available.
Nov 20, 2025 - 16:06 UTC
Nov 20, 2025 - 16:06 UTC
Investigating - Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable.
We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.
Thank you for your patience and understanding.
Nov 19, 2025 - 18:49 UTC
We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.
Thank you for your patience and understanding.
Nov 19, 2025 - 18:49 UTC
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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.
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Optimizely Support
Operational
E-mail
Operational
Telephone
Operational
Support Portal - optimizely.com/support
Operational
Optimizely Public Websites
Operational
Optimizely main website - Optimizely.com
Operational
World Developer Forum - world.optimizely.com
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Operational
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Operational
Digital Experience Cloud Service - APAC Region
Operational
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Operational
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Operational
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Operational
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Operational
Digital Experience Cloud Service - Management Portal
Operational
CMS SaaS - APAC Region
Degraded Performance
Australia East
Degraded Performance
CMS SaaS - EMEA Region
Degraded Performance
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Degraded Performance
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Degraded Performance
CMS SaaS - NA Region
Degraded Performance
East US
Degraded Performance
East US 2
Degraded Performance
Search and Navigation - APAC Region
Operational
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Operational
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Operational
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Operational
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Operational
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Everweb
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Datacenter SE1 (Stockholm)
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Campaign (Omnichannel Marketing Solution) - EMEA Region
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E-mail dispatch
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Bounce management
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Online versions of mailings
Operational
Hosting of images and files
Operational
Campaign user interface
Operational
Campaign APIs (REST, HTTP, SOAP)
Operational
Campaign E-Mail Submission via SMTP
Operational
Campaign Secured File Transfer Service (SFTP)
Operational
Custom Web- and Landing Pages
Operational
Scheduled Jobs
Operational
Content Recommendations - APAC Region
Operational
Content Recommendations API
Operational
Content Recommendations Management Interface
Operational
Content Recommendations - EMEA Region
Operational
Content Recommendations API
Operational
Content Recommendations Management Interface
Operational
Content Recommendations - NA Region
Operational
Content Recommendations API
Operational
Content Recommendations Management Interface
Operational
Content Recommendations - CAEA Region
Operational
Content Recommendations API
Operational
Content Recommendations Management Interface
Operational
Product Recommendations - EMEA Region - UK
Operational
Product Recommendations Portal/UI
Operational
Product Recommendations Data ingestion and processing
Operational
Product Recommendations Tracker and Recommendations Engine
Operational
Product Recommendations - EMEA Region - Sweden
Operational
Product Recommendations Portal/UI
Operational
Product Recommendations Data ingestion and processing
Operational
Product Recommendations Tracker and Recommendations Engine
Operational
Product Recommendations - NA Region - US
Operational
Product Recommendations Portal/UI
Operational
Product Recommendations Data ingestion and processing
Operational
Product Recommendations Tracker and Recommendations Engine
Operational
Optimizely Data Platform - APAC Region
Operational
ODP Application
Operational
Event Collection
Operational
Data Ingestion and Processing
Operational
Core App Experiences
Operational
Optimizely Connect Platform
Operational
Optimizely Data Platform - EMEA Region
Operational
ODP Application
Operational
Event Collection
Operational
Data Ingestion and Processing
Operational
Core App Experiences
Operational
Optimizely Connect Platform
Operational
Optimizely Data Platform - NA Region
Operational
ODP Application
Operational
Event Collection
Operational
Data Ingestion and Processing
Operational
Campaigns
Operational
Core App Experiences
Operational
Optimizely Connect Platform
Operational
Feature Experimentation
Operational
Application UI
Operational
Datafile Build Service
Operational
SDKs
Operational
Results Page
Operational
Event Pipeline
Operational
Optimizely REST API
Operational
Experiment Collaboration
Operational
Full Stack (Legacy)
Operational
Results API
Operational
Events API
Operational
Event Export
Operational
Web Experimentation
Operational
Integrations
Operational
Snippet Delivery
Operational
Snippet Building
Operational
Recommendations
Operational
App UI
Operational
Visual Editor
Operational
DCP
Operational
List Attributes
Operational
Preview Mode
Operational
Results API
Operational
Events API
Operational
Event Export
Operational
Edge Delivery
Operational
Manifest Creation
Operational
AI Optimization
Operational
Contextual Bandits
Operational
Multi-Armed Bandits
Operational
Adaptive Audiences
Operational
Performance Edge
Operational
Data file build and Prop
Operational
Edge Decider (CDN worker)
Operational
General
Operational
Optimizely Identity
Operational
Optimizely Admin Center
Operational
Configured Commerce – APAC Region
Operational
Configured Commerce – EMEA Region
Operational
Configured Commerce – NA Region
Operational
Configured Commerce: Product Information Management (PIM) – NA Region
Operational
Content Marketing Platform
Partial Outage
Library
Partial Outage
Plan
Operational
Requests
Operational
Open API
Operational
Analytics
Operational
Optimizely Analytics (Netspring)
Operational
Optimizely Opal
Operational
Opal Chat
Operational
Opal Backend
Operational
Opal Tools
Operational
Opal Agents
Operational
Opal Retrieval Engine
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance