status.optimizely.com
All Systems Operational
[SLA] Reference Snippet download time ≤ 500 ms ?
Fetching
[SLA] app.optimizely.com load time ≤ 10 seconds ?
Fetching
Past Incidents
Dec 11, 2018

No incidents reported today.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Resolved - DCP bulk uploads have been succeeding without error since the earlier fix, this is now resolved.
Dec 6, 22:26 PST
Monitoring - Server instances have been replaced and DCP bulk uploads are succeeding now. We'll continue monitoring for the time being.
Dec 6, 20:36 PST
Identified - The issue has been identified as a distributed infrastructure issue and server instances are being replaced to resolve this issue.
Dec 6, 19:55 PST
Investigating - We are aware of an issue causing DCP Bulk Uploads to fail with high frequency. The increase in failures started around 9am PST on 12/6/18.
Dec 6, 18:31 PST
Dec 5, 2018
Resolved - This incident has been resolved.
Dec 5, 12:05 PST
Monitoring - We have identified the root cause of the issue that was delaying snippet updates. At this point, we have restored normal service and are continuing to monitor the systems to ensure there are no residual impact.
Dec 5, 07:22 PST
Update - We are continuing to investigate the issue. At this point we have determined that some customers may be experiencing delayed snippet updates. We will share more details as they are available. We apologize for the inconvenience caused by this issue.
Dec 5, 07:07 PST
Investigating - Investigating - Optimizely is currently investigating an issue where some customer snippets appear not to be updating. Our team is investigating the issue and will share as soon as we have an update. We apologize for any impact our customers are experiencing.
Dec 5, 05:34 PST
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Resolved - We have successfully resolved this issue and have confirmed that PCI enabled Snippets are successfully updating and functioning as intended. We apologize for the impact this issue has had on your service.
Nov 29, 06:03 PST
Monitoring - A fix has been implemented. Next update will be in 30 minutes or at resolution.
Nov 29, 05:33 PST
Identified - We believe we have identified the issue and are working on the resolution. The issue is affecting only PCI enabled Snippets. Next update will be in 30 minutes or at resolution. We apologize for the impact this is having on your service.
Nov 29, 05:02 PST
Investigating - Optimizely is currently investigating an issue where some customer snippets appear not to be updating. Our team is investigating the issue and will share as soon as we have an update. We apologize for any impact our customers are experiencing.
Nov 29, 04:24 PST
Nov 28, 2018
Resolved - This incident has been resolved.
Nov 28, 15:09 PST
Update - We believe the issue with SSO authentication is resolved but are continuing to monitor the situation.
Nov 28, 13:49 PST
Monitoring - A fix has been implemented and we are monitoring the service.
Nov 28, 11:43 PST
Update - We are continuing to investigate an issue with SSO based authentication. We will post an update with more information as soon as possible.
Nov 28, 11:02 PST
Investigating - We are currently investigating an issue with SSO based authentication. We will post an update with more information as soon as possible.
Nov 28, 10:05 PST
Nov 27, 2018

No incidents reported.