Monitoring - The service has been in healthy state for several hours and we are continuing monitor closely.
Jul 13, 2024 - 18:30 UTC
Update - We are continuously troubleshooting to find solutions to mitigate the remaining issue and working closely with the related third party vendor. We will provide updates as soon as they are available. Thanks for your patience.
Jul 13, 2024 - 11:06 UTC
Identified - The recovery has been interrupted and we are seeing service disruption again. We are continuing to work on applying remediation efforts as a top priority
Jul 12, 2024 - 20:45 UTC
Monitoring - The service is in the process of completing its recovery. A small subset of users may still encounter issues until the recovery is fully complete
Jul 12, 2024 - 18:43 UTC
Identified - The issue has been identified by our third party supplier and they are continuing to work on a fix.
Jul 12, 2024 - 15:22 UTC
Update - We have an ongoing issue with the service Visitor Intelligence EAST US region and are investigating closely with relevant parties to find mitigations. Potential issue identification is investigated by our third party supplier. We will provide updates as soon as they are available. Thank you for your patience.
Jul 12, 2024 - 13:42 UTC
Update - We are continuing to investigate this issue in close cooperation with our third party supplier. Additional updates will be provided once we obtain more information. Thank you for your patience.
Jul 12, 2024 - 11:42 UTC
Update - We are continuing to investigate this issue.
Jul 12, 2024 - 10:57 UTC
Investigating - We are currently experiencing an issue with the Visitor Intelligence EAST US region and are investigating to find mitigations. Updates will follow as soon as they are available.
Jul 12, 2024 - 10:24 UTC
Update - The first phase of the planned Optimizely CDN migration is complete as of June 30, 2024.

We have, however, identified additional work that we expect to continue through the month of July as a second phase. During this upcoming phase, we may reach out to select customers to review specific customer-side CDN setups, so please keep an eye out for potential direct communication from your account team.

More information on the use of CDNs alongside Optimizely is available here:
https://docs.developers.optimizely.com/feature-experimentation/docs/content-delivery-networks

As always, if you notice any issues, please contact support@optimizely.com

Jul 02, 2024 - 20:33 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 25, 2024 - 20:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 2024 - 00:00 UTC
Scheduled - - Optimizely Experimentation is planning a CDN migration for both Web and Feature Experimentation. The migration will take place between June 10th and June 30th and will update the CDN that delivers our snippet and datafiles.
The new infrastructure will provide better performance while allowing us to reduce the overhead of managing multiple CDNs . There is no action for you to take, and we do not expect any disruptions to performance or functionality. However, if you do notice any issues, please contact
support@optimizely.com
. Be sure to subscribe to this page to stay in the loop, as we will post any relevant updates as they become available.

Jun 13, 2024 00:00 - Aug 1, 2024 00:00 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
East US Operational
Canada East Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Under Maintenance
Application UI Operational
Datafile Build Service Under Maintenance
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Under Maintenance
Integrations Operational
Snippet Delivery Under Maintenance
Snippet Building Under Maintenance
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - On Saturday, July 20th at 11am ET (3PM UTC) we will be upgrading the database that stores experiment configuration data. We expect there to be a few minutes where you cannot use our UI or APIs to configure experiments. Running experiments will continue to run without interruption, and experiment data will continue to be collected and stored during this event.
Jun 13, 2024 - 13:17 UTC
Scheduled - On Saturday, June 29th at 11am ET (3PM UTC) we will be upgrading the database that stores experiment configuration data. We expect there to be a few minutes where you cannot use our UI or APIs to configure experiments. Running experiments will continue to run without interruption, and experiment data will continue to be collected and stored during this event.
May 31, 2024 - 19:55 UTC
Past Incidents
Jul 14, 2024

No incidents reported today.

Jul 13, 2024

Unresolved incident: Visitor Intelligence issue in EAST US region..

Jul 12, 2024
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - No further problems have been noticed since 02:00 UTC. The incident has been resolved.
Jul 9, 03:01 UTC
Identified - We've identified the problem. Since around 02:00 UTC the Campaign services have been reachable again.
We're continue to investigate and monitor.

Jul 9, 02:08 UTC
Investigating - Since around 2024-07-09 01:28 UTC the public Campaign services are mostly unavailable.
We are currently investigating this issue.

Jul 9, 01:57 UTC
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Resolved - We experienced technical issues in US Region that prevented us from sending campaigns between 17:40 UTC to 19:10 UTC. The service has been fully restored.
Jul 3, 20:00 UTC
Jul 2, 2024

Unresolved incident: Experimentation - CDN Migration.

Jul 1, 2024
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 00:00 UTC
Scheduled - We are excited to announce that we are upgrading the Web Application Firewall (WAF) for all of our customers before July 1st. This change will update the matching engine and rulesets to improve the security for all sites in DXP Cloud Services.

The new WAF has been running in log only mode for a while and we have evaluated the results. We do not expect any issues or disruptions to your site performance or functionality. However, if you do notice any issues, please contact support@optimizely.com.

We appreciate your trust and cooperation as we continue to enhance our services and security.

Apr 15, 15:20 UTC
Jun 30, 2024

No incidents reported.