Optimizely E-Mail Support Outage
Monitoring - Recovery across the previously affected Microsoft services has remained stable. Due to the severity of impact this incident caused, Microsoft is monitoring for an extended period. We will post updates here as more information becomes available.
Nov 13, 2026 - 22:12 UTC
Update - Broad recovery and stability is being seen across Microsoft 365 services. Microsoft has addressed the underlying issue and continues to restore service to remaining customers and regions. We will post updates here as more information becomes available.
Nov 13, 2026 - 18:20 UTC
Update - Recovery continues across affected regions. Some users of the affected Microsoft 365 services may still experience intermittent access issues or delayed email delivery. We will post updates here as more information becomes available.
Nov 13, 2026 - 13:26 UTC
Identified - Recovery is progressing, with early signs of stabilization. Service capacity remains below normal and service health continues to fluctuate as traffic is gradually restored. We will post updates here as more information becomes available.
Nov 13, 2026 - 10:02 UTC
Update - The incident remains ongoing at this time. We are continuing to monitor the situation with our vendor very closely.
Nov 13, 2026 - 01:22 UTC
Investigating - We are aware of a global outage affecting Microsoft 365 services, including email. As a result, support requests sent to Optimizely by email may be delayed or may not be delivered until Microsoft resolves the issue.

Phone and the support portal are not affected and remain fully available. If your request is urgent, please contact us through one of those channels. If you emailed us during this outage, please resubmit your request through the support portal so we don't miss it.

We will post updates here as more information becomes available.
Nov 12, 2026 - 22:15 UTC
Configured Commerce - Mission Control service degredation
Identified - Efforts remains ongoing to restore full functionality to the service.

- The "Generate Database Credentials" action in Mission Control is not operational and we are looking into remediation
- Configured Commerce Build Service v1 builds and deployments are not operational; customers must move to build service v2 to remediate

All other Mission Control actions, including build service v2 builds and deployments are operational
Nov 13, 2026 - 21:56 UTC
Investigating - Mission Control and the v1 Build Service are currently experiencing degraded performance due to an ongoing incident. Some Mission Control actions may fail, and all builds/deployments for customers using the v1 build service will fail.

Action required for v1 build service customers
If you are on the v1 build service, you must upgrade to v2 to continue processing builds and deployments. The v1 build service reached end of life on September 30, 2026, so it will not receive a fix for this incident. Upgrading to v2 is the way to restore your builds and deployments. See Build service v2: Upgrade existing instances for steps: https://docs.optimizely.com/configured-commerce/docs/build-service-v2#upgrade-existing-instances
Nov 13, 2026 - 17:19 UTC

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

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Optimizely Support Degraded Performance
E-mail Degraded Performance
Telephone Operational
Support Portal - optimizely.com/support Operational
Optimizely Public Websites Operational
Optimizely main website - Optimizely.com Operational
World Developer Forum - world.optimizely.com Operational
Nuget CMS/Commerce package feed - nuget.optimizely.com Operational
Search & Navigation Demo Portal - find.optimizely.com Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
CMS SaaS - APAC Region Operational
Australia East Operational
CMS SaaS - EMEA Region Operational
North Europe Operational
UAE North Operational
CMS SaaS - NA Region Operational
East US Operational
East US 2 Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch Operational
Bounce management Operational
Tracking Operational
Online versions of mailings Operational
Hosting of images and files Operational
Campaign user interface Operational
Campaign APIs (REST, HTTP, SOAP) Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Custom Web- and Landing Pages Operational
Scheduled Jobs Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region - UK Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - EMEA Region - Sweden Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - NA Region - US Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Optimizely Connect Platform - APAC Region Operational
Portal UI Operational
App development services Operational
App runtime Operational
Optimizely Connect Platform - EMEA Region Operational
Portal UI Operational
App development services Operational
App runtime Operational
Optimizely Connect Platform - NA Region Operational
Portal UI Operational
App development services Operational
App runtime Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Results API Operational
Events API Operational
Event Export Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Edge Delivery Operational
Manifest Creation Operational
AI Optimization Operational
Contextual Bandits Operational
Multi-Armed Bandits Operational
Adaptive Audiences Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Configured Commerce - Mission Control Degraded Performance
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Opal Operational
Opal Chat Operational
Opal Backend Operational
Opal Tools Operational
Opal Agents Operational
Opal Retrieval Engine Operational
Optimizely Analytics Operational
app.netspring.io Operational
analytics.optimizely.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 13, 2026

Slow loading and performance issues in Content Marketing Platform (CMP)
Resolved - The incident has been resolved.
Nov 13, 18:30 UTC
Monitoring - CMP homepage performance has returned to normal. In case you are still facing the issue, please try clearing your browser cache and reload the page. We are continuing to monitor closely and will post a final update once we confirm the issue is fully resolved.
Nov 13, 17:52 UTC
Identified - A GA4 (Google Analytics) slowdown caused slow loading and timeouts for CMP organizations using GA4 due to internal dependencies. Our engineering team is rolling out a fix and will update when service is restored.
Nov 13, 17:34 UTC
Update - We have narrowed down the behavior reported in Optimizely Content Marketing Platform (CMP).

Based on our latest findings, CMP is not failing to load. Instead, the first load of the application may take up to approximately 60 seconds to complete, and a loading screen may appear during that time.

We recommend allowing the page to finish loading rather than refreshing as a temporary workaround.

Our Engineering team is continuing to investigate the cause of the delay and to improve load times. We will share more information as soon as we have them at our disposal. We apologize for any inconvenience caused.
Nov 13, 16:29 UTC
Update - We are continuing to investigate this issue.
Nov 13, 16:03 UTC
Investigating - We are investigating reports that the Optimizely Content Marketing Platform (CMP) is loading slowly or failing to load for some customers.

Affected users may see a loading screen that does not finish, or pages that take much longer than usual to open. The issue is intermittent: pages may load, then slow down again when refreshed.

Our Engineering team has reproduced the issue and is investigating the cause. We will post an update as soon as we learn more.

We apologize for the disruption to your work.
Nov 13, 16:02 UTC

Nov 12, 2026

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Optimizely Graph in EMEA - Intermittent performance issues
Resolved - This incident has been resolved.
Nov 10, 00:41 UTC
Monitoring - Service has been restored for Optimizely Graph in EMEA. Our team is closely monitoring to ensure it remains stable and prevent any further degradation.
Nov 9, 23:36 UTC
Investigating - Optimizely Graph in EMEA returned to a degraded state following the recovery we reported earlier. Our team is actively investigating. We once again apologize for the confusion and appreciate the cooperation. We will have an update again soon.
Nov 9, 23:02 UTC
Monitoring - Optimizely Graph in EMEA has recovered. We are continuing to monitor and will post a final update.
Nov 9, 22:20 UTC
Identified - Correction to our previous update: service is still degraded. Optimizely Graph in EMEA region is continuing to experience intermittent performance issues, and our team is actively working on a fix. We apologize for the confusion. We will have an update again soon.
Nov 9, 22:06 UTC
Update - We are continuing to monitor for any further issues.
Nov 9, 21:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 21:35 UTC
Identified - We have observed Intermittent performance issues for Optimizely Graph in EMEA region and are working on mitigations. Further updates will come. Thank you for your patience.
Nov 9, 20:24 UTC

Nov 9, 2026

Optimizely Graph in EMEA - Intermittent performance issues
Resolved - This incident has been resolved.
Nov 9, 16:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 15:33 UTC
Investigating - We have observed Intermittent performance issues for Optimizely Graph in EMEA region and are working on mitigations. Further updates will come. Thank you for your patience.
Nov 9, 14:55 UTC
B2B Environment down, not accessible - Multiple environments affected
Resolved - This incident has been resolved.
Nov 9, 11:27 UTC
Update - We are continuing to monitor for any further issues.
Nov 9, 10:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 10:19 UTC
Identified - The issue has been identified and a fix is being implemented. Thank you for your patience!
Nov 9, 10:00 UTC
Investigating - We are currently investigating this issue.
Nov 9, 09:57 UTC

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Optimizely Digital Experience Platform (DXP) - TLS 1.0 and 1.1 Deprecation for Apex Domain Redirects
Completed - The scheduled maintenance has been completed.
Nov 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:00 UTC
Scheduled - Schedule:
* Date range: October 29, 2026 - November 6, 2026
* Daily window: 8:00 UTC - 12:00 UTC

Between October 29, 2026 and November 6, 2026, we will be performing scheduled maintenance to enhance our TLS security configuration. During this period, maintenance will be conducted daily between 8:00 UTC and 12:00 UTC.
As part of this update, we will be disabling TLS 1.0 and TLS 1.1 on our apex domain redirect service in batches. Following this change, only TLS 1.2 and newer protocol versions will be supported.

Who is affected?
This change only affects customers whose clients connect to apex domain redirects using the deprecated TLS 1.0 or 1.1 protocols. Modern browsers and standard HTTP clients already use TLS 1.2 or later and will continue to function without interruption.

Action required:
Customers with integrations or monitoring tools connecting to apex domains over HTTPS should verify if these clients support TLS 1.2 or newer. Most modern tools already meet this requirement.



We apologize for any inconvenience this may cause, and appreciate your collaboration during this transition as we continue to improve our services. Please don't hesitate to contact the Optimizely Support Team (support@optimizely.com) for additional assistance or questions.
Oct 14, 13:08 UTC

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

Configured Commerce - Upgrading Kubernetes Clusters
Completed - The scheduled maintenance has been completed.
Nov 1, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 12:00 UTC
Scheduled - We will be upgrading our Kubernetes clusters for our Configured Commerce (B2B) service. There will not be a full outage during this upgrade, however clients may experience occasional missed API calls. The upgrade is expected to last a maximum of 8 hours, though we expect it should complete sooner.
Oct 19, 17:02 UTC

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

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