Identified - We have identified the issue impacting the delivery of recommendations and are actively working on a solution to resolve it.
Dec 01, 2023 - 14:37 UTC
Investigating - We're currently investigating an issue impacting the delivery of adaptive recommendations within Web Experimentation.
Nov 30, 2023 - 22:19 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
East US Operational
Canada East Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Subscribe and unsubscribe service ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Degraded Performance
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Degraded Performance
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 1, 2023

Unresolved incident: Adaptive Recommendations Delivery Issue.

Nov 30, 2023
Resolved - This incident has been resolved.
Nov 30, 04:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 04:23 UTC
Investigating - We are currently investigating an issue with displaying experiments in the overview page for Web and Legacy FS projects.
Nov 30, 03:56 UTC
Nov 29, 2023
Resolved - This incident has been resolved and the service is fully operational and healthy.
Nov 29, 18:34 UTC
Monitoring - The issue is mitigated, clusters remains stable and we are continuing closely monitoring the results.
Nov 29, 14:34 UTC
Update - The fix has been implemented and we are closely monitoring the results.
Nov 29, 14:31 UTC
Update - It has been verified that cluster EMEA15 only had a short, minor drop in performance and has been stable since then. We are actively working on stabilizing EMEA01, EMEA03, EMEA24 and will provide further updates as soon as they come available. Thank you for the patience.
Nov 29, 13:35 UTC
Identified - We have observed intermittent occurrences of the problem for a subset of the clients using Search & Navigation, in specifically EMEA01, EMEA03, EMEA15, EMEA24.

The issue is identified and we are in the process of implementing a fix for these clusters.

Thanks for your patience.

Nov 29, 11:37 UTC
Investigating - We are currently investigating an event that is impacting the performance on the Search & Navigation (FIND) service in parts of the EMEA region.

A subset of clients will be experiencing high latency or 5xx-errors.

Nov 29, 11:13 UTC
Resolved - This incident has been resolved.
Nov 29, 18:19 UTC
Monitoring - The third party issue has been resolved and all systems are back to normal. We will continue to monitor but do not anticipate additional issues.
Nov 29, 16:01 UTC
Investigating - The data ingestion pipeline is currently experiencing issues with a third party vendor which is resulting in increased latency and error. We are actively working with the vendor to resolve the issue.
Nov 29, 15:54 UTC
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.