Optimizely Service Status

Experimentation - CDN Migration

Update - The Optimizely Experimentation team continues to monitor the results of the CDN migration for Web and Feature Experimentation. While no concerns have been observed, if you encounter any issues, please reach out to support@optimizely.com
Jul 26, 2024 - 14:49 UTC

Verifying - Optimizely Experimentation have successfully completed the CDN migration for both Web and Feature Experimentation. We are actively monitoring the results. If you do notice any issues, please contact support@optimizely.com.
Jul 18, 2024 - 10:04 UTC

Update - We are starting with the next step in the migration, work window 9 AM (UTC) to 10 AM (UTC). We expect the actual time for the work to be around 15 minutes and will provide more information when its completed.
Jul 18, 2024 - 08:06 UTC

Update - The migration activities handled today have been completed successfully, we are closely monitoring the system. We will provide another update before the next step.
Jul 17, 2024 - 09:41 UTC

Update - The first phase of the planned Optimizely CDN migration is complete as of June 30, 2024.

We have, however, identified additional work that we expect to continue through the month of July as a second phase. During this upcoming phase, we may reach out to select customers to review specific customer-side CDN setups, so please keep an eye out for potential direct communication from your account team.

More information on the use of CDNs alongside Optimizely is available here:
https://docs.developers.optimizely.com/feature-experimentation/docs/content-delivery-networks

As always, if you notice any issues, please contact support@optimizely.com
Jul 02, 2024 - 20:33 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 25, 2024 - 20:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 2024 - 00:00 UTC

Scheduled - - Optimizely Experimentation is planning a CDN migration for both Web and Feature Experimentation. The migration will take place between June 10th and June 30th and will update the CDN that delivers our snippet and datafiles.
The new infrastructure will provide better performance while allowing us to reduce the overhead of managing multiple CDNs . There is no action for you to take, and we do not expect any disruptions to performance or functionality. However, if you do notice any issues, please contact
support@optimizely.com
. Be sure to subscribe to this page to stay in the loop, as we will post any relevant updates as they become available.
Jun 13, 2024 00:00 - Aug 1, 2024 00:00 UTC

Content Recommendations - Database upgrades

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 23, 2024 - 09:07 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 22, 2024 - 13:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 2024 - 09:00 UTC

Scheduled - Optimizely Content Recommendations will be migrating customer databases to a new product offered by Azure. This migration will ensure continued performance and reliability of Content Recs. During this time customers may experience brief periods of degraded service.

Please reach out should you have any questions, or notice any issues during the migration: support@optimizely.com
Jul 22, 2024 09:00 - Aug 9, 2024 17:00 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational

E-mail Operational

Telephone Operational

Support Portal Operational

Digital Experience Cloud Service - APAC Region Operational

Australia East Operational

Australia Southeast Operational

Japan East Operational

Southeast Asia Operational

Digital Experience Cloud Service - EMEA Region Operational

North Europe Operational

West Europe Operational

Norway East Operational

Sweden Central Operational

UK South Operational

UAE North Operational

Digital Experience Cloud Service - NA Region Operational

Canada East Operational

Canada Central Operational

East US Operational

East US 2 Operational

North Central US Operational

West US Operational

West US 2 Operational

Digital Experience Cloud Service - Management Portal Operational

Search and Navigation - APAC Region Operational

Singapore Operational

Australia East Operational

Search and Navigation - EMEA Region Operational

Norway East Operational

Sweden Central Operational

UK South Operational

North Europe Operational

Search and Navigation - NA Region Operational

Canada East Operational

US East Operational

US West Operational

Optimizely Graph - APAC Region Operational

Optimizely Graph - EMEA Region Operational

Optimizely Graph - NA Region Operational

East US Operational

Canada East Operational

Everweb Operational

Datacenter SE1 (Stockholm) Operational

Datacenter SE2 (Stockholm) Operational

Campaign (Omnichannel Marketing Solution) - EMEA Region Operational

E-mail dispatch Operational

Bounce management Operational

Tracking Operational

Online versions of mailings Operational

Hosting of images and files Operational

Campaign user interface Operational

Campaign APIs (REST, HTTP, SOAP) Operational

Campaign E-Mail Submission via SMTP Operational

Campaign Secured File Transfer Service (SFTP) Operational

Custom Web- and Landing Pages Operational

Scheduled Jobs Operational

Content Recommendations - APAC Region Under Maintenance

Content Recommendations API Under Maintenance

Content Recommendations Management Interface Under Maintenance

Visitor Intelligence Operational

Content Recommendations - EMEA Region Under Maintenance

Content Recommendations API Under Maintenance

Content Recommendations Management Interface Under Maintenance

Visitor Intelligence Operational

Content Recommendations - NA Region Under Maintenance

Content Recommendations API Under Maintenance

Content Recommendations Management Interface Under Maintenance

Visitor Intelligence Operational

Content Recommendations - CAEA Region Under Maintenance

Content Recommendations API Under Maintenance

Content Recommendations Management Interface Under Maintenance

Visitor Intelligence Operational

Product Recommendations - EMEA Region Operational

Product Recommendations - NA Region Operational

Optimizely Data Platform - APAC Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - EMEA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - NA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Campaigns Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Feature Experimentation Operational

Application UI Operational

Datafile Build Service Operational

SDKs Operational

Results Page Operational

Event Pipeline Operational

Optimizely REST API Operational

Experiment Collaboration Operational

Full Stack (Legacy) Operational

Web Experimentation Operational

Integrations Operational

Snippet Delivery Operational

Snippet Building Operational

Recommendations Operational

App UI Operational

Visual Editor Operational

DCP Operational

List Attributes Operational

Preview Mode Operational

Results API Operational

Events API Operational

Event Export Operational

Performance Edge Operational

Data file build and Prop Operational

Edge Decider (CDN worker) Operational

General Operational

Optimizely Identity Operational

Optimizely Admin Center Operational

Configured Commerce – APAC Region Operational

Configured Commerce – EMEA Region Operational

Configured Commerce – NA Region Operational

Configured Commerce: Product Information Management (PIM) – NA Region Operational

Content Marketing Platform Operational

Library Operational

Plan Operational

Requests Operational

Open API Operational

Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Search and Navigation EMEA03 experiencing high load

Resolved - No further issues have been observed over the last several hours, and all systems remain fully operational.
Jul 26, 20:29 UTC

Monitoring - The issue has been identified and a fix has been implemented. Resources have returned to a stable condition, and we will continue to monitor for any further disruption.
Jul 26, 15:57 UTC

Investigating - We are currently investigating high load issue in Search and Navigation on EMEA03, with impacts observed in one or more areas.
Jul 26, 15:23 UTC

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Delay Creating Flags in Newly Created Projects

Resolved - This incident has been resolved.
Jul 23, 21:07 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 13:06 UTC

Investigating - We are currently experiencing a delay when creating flags in newly created Feature Experimentation projects, which may take up to a minute. If you encounter a "Something went wrong" message, please wait before trying again. Our team is investigating and we will keep you updated on the progress.
Jul 22, 19:03 UTC

Experimentation Configuration Database Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 21:02 UTC

Update - On Saturday, July 20th at 11am ET (3PM UTC) we will be upgrading the database that stores experiment configuration data. We expect there to be a few minutes where you cannot use our UI or APIs to configure experiments. Running experiments will continue to run without interruption, and experiment data will continue to be collected and stored during this event.
Jun 13, 13:17 UTC

Scheduled - On Saturday, June 29th at 11am ET (3PM UTC) we will be upgrading the database that stores experiment configuration data. We expect there to be a few minutes where you cannot use our UI or APIs to configure experiments. Running experiments will continue to run without interruption, and experiment data will continue to be collected and stored during this event.
May 31, 19:55 UTC

Jul 22, 2024

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Configured Commerce - Intermittent degradation affecting credit card payments

Resolved - This issue is now resolved. Third-party systems are fully functional, and our systems have not demonstrated any further impact in production. All systems are operational.
Jul 19, 20:38 UTC

Monitoring - Third-party systems are now fully functional. Our team is actively monitoring performance to ensure continued stability. We'll continue to provide updates if any further information becomes available.
Jul 19, 15:23 UTC

Update - We are continuing to investigate this issue.
Jul 19, 13:54 UTC

Investigating - We are currently aware of an active incident with a third party supplier in multiple regions, which is causing intermittent degradation affecting credit card payments. We are continuing to investigate and correspond with the third party supplier to push for rapid mitigation.
Jul 19, 13:53 UTC

Snippet delivery to cdn slowness

Resolved - This incident has been resolved.
Jul 19, 13:08 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 18, 15:08 UTC

Microsoft App Service & SQL Database Outage in Central US

Resolved - This incident has been resolved. We will continue to communicate directly with our third-party provider to establish the cause of the incident.
Jul 19, 04:30 UTC

Monitoring - A fix has been implemented by our third-party provider. Customers should see signs of recovery at this time as mitigation has been applied across resources in the US Central region.
Jul 19, 02:58 UTC

Identified - The issue has been identified by our third-party provider and they are actively working on a fix.
Jul 19, 01:38 UTC

Update - We are continuing to investigate this issue.
Jul 19, 00:19 UTC

Investigating - Starting at 21:56 UTC on 18 Jul 2024, we are currently investigating an issue impacting a subset of clients using App Services & SQL Database in Central US. We are working closely with the third-party provider to mitigate the impact. We will provide more updates as soon as they become available. Thank you for your patience!
Jul 19, 00:04 UTC

Jul 18, 2024

Jul 17, 2024

Jul 16, 2024

No incidents reported.

Jul 15, 2024

Visitor Intelligence issue in EAST US region.

Resolved - This incident has been resolved.
Jul 15, 01:53 UTC

Monitoring - The service has been in healthy state for several hours and we are continuing monitor closely.
Jul 13, 18:30 UTC

Update - We are continuously troubleshooting to find solutions to mitigate the remaining issue and working closely with the related third party vendor. We will provide updates as soon as they are available. Thanks for your patience.
Jul 13, 11:06 UTC

Identified - The recovery has been interrupted and we are seeing service disruption again. We are continuing to work on applying remediation efforts as a top priority
Jul 12, 20:45 UTC

Monitoring - The service is in the process of completing its recovery. A small subset of users may still encounter issues until the recovery is fully complete
Jul 12, 18:43 UTC

Identified - The issue has been identified by our third party supplier and they are continuing to work on a fix.
Jul 12, 15:22 UTC

Update - We have an ongoing issue with the service Visitor Intelligence EAST US region and are investigating closely with relevant parties to find mitigations. Potential issue identification is investigated by our third party supplier. We will provide updates as soon as they are available. Thank you for your patience.
Jul 12, 13:42 UTC

Update - We are continuing to investigate this issue in close cooperation with our third party supplier. Additional updates will be provided once we obtain more information. Thank you for your patience.
Jul 12, 11:42 UTC

Update - We are continuing to investigate this issue.
Jul 12, 10:57 UTC

Investigating - We are currently experiencing an issue with the Visitor Intelligence EAST US region and are investigating to find mitigations. Updates will follow as soon as they are available.
Jul 12, 10:24 UTC

Jul 14, 2024

No incidents reported.

Jul 13, 2024