Optimizely Service Status

Configured Commerce - Degradation of sandbox environments in US region

Update - Efforts with our third party provider remain ongoing and positive in driving towards a resolution and root cause analysis
Sep 16, 2024 - 15:25 UTC

Identified - We have identified the mechanism of failure and we are continuing to work with our third party supplier to work towards a full mitigation.
Sep 13, 2024 - 17:52 UTC

Update - We are continuing to make positive progress with our third party supplier and we thank you for your patience during this time. We will continue to provide additional updates as they become available.
Sep 12, 2024 - 14:32 UTC

Update - We have applied a mitigation that addresses the impact on production and we are continuing to work on mitigation measures with our third party supplier for the impact on the sandbox environments.
Sep 11, 2024 - 13:57 UTC

Update - The ongoing incident has escalated in severity over time. Unfortunately, we have identified a limited subset of clients whose production environments are now being directly impacted. Our teams are continuing to actively work to resolve the issue as quickly as possible and we are committed to minimizing further disruptions.
Sep 10, 2024 - 13:12 UTC

Update - This issue remains under investigation by our third party supplier and we are continuing to push for a resolution
Sep 09, 2024 - 18:49 UTC

Update - We are continuing to work closely with our third party supplier to drive towards a resolution. Positive progress is being made but there is no eta on resolution at this time.
Sep 06, 2024 - 13:58 UTC

Update - Our third party supplier is continuing to investigate this issue as a priority and progress is being made. Additional updates will be provided once they are available. Thank you for your patience as we work towards a resolution.
Sep 05, 2024 - 13:09 UTC

Update - This issue remains under active investigation and is being treated as a high priority by our third party supplier. We are continuing to push for a timely resolution and thank you for your patience.
Sep 04, 2024 - 14:20 UTC

Update - The investigation remains ongoing with our third party provider as a high priority issue and we will continue to provide updates as they become available. Thank you for your patience.
Sep 03, 2024 - 15:00 UTC

Update - Our third-party supplier continues to investigate the matter. While we don’t have new details to share at this time, we’ll keep this space updated with any developments as soon as they become available.
Sep 02, 2024 - 14:20 UTC

Update - The investigation by our third party supplier remains ongoing. We will post updates here as they become available.
Aug 30, 2024 - 20:59 UTC

Update - This issue remains under investigation by our third party supplier. Thank you for your patience while we push for a timely resolution.
Aug 30, 2024 - 17:19 UTC

Investigating - We are currently aware of an active incident with a third party supplier that is impacting Configured Commerce sandbox environments in the US region. We are continuing to work with our third party supplier to get this resolved as soon as possible. Updates will be posted here as soon as they become available.
Aug 30, 2024 - 15:05 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational

E-mail Operational

Telephone Operational

Support Portal Operational

Digital Experience Cloud Service - APAC Region Operational

Australia East Operational

Australia Southeast Operational

Japan East Operational

Southeast Asia Operational

Digital Experience Cloud Service - EMEA Region Operational

North Europe Operational

West Europe Operational

Norway East Operational

Sweden Central Operational

UK South Operational

UAE North Operational

Digital Experience Cloud Service - NA Region Operational

Canada East Operational

Canada Central Operational

East US Operational

East US 2 Operational

North Central US Operational

West US Operational

West US 2 Operational

Digital Experience Cloud Service - Management Portal Operational

Search and Navigation - APAC Region Operational

Singapore Operational

Australia East Operational

Search and Navigation - EMEA Region Operational

Norway East Operational

Sweden Central Operational

UK South Operational

North Europe Operational

Search and Navigation - NA Region Operational

Canada East Operational

US East Operational

US West Operational

Optimizely Graph - APAC Region Operational

Optimizely Graph - EMEA Region Operational

Optimizely Graph - NA Region Operational

Optimizely Graph - UAEN Region Operational

Everweb Operational

Datacenter SE1 (Stockholm) Operational

Datacenter SE2 (Stockholm) Operational

Campaign (Omnichannel Marketing Solution) - EMEA Region Operational

E-mail dispatch Operational

Bounce management Operational

Tracking Operational

Online versions of mailings Operational

Hosting of images and files Operational

Campaign user interface Operational

Campaign APIs (REST, HTTP, SOAP) Operational

Campaign E-Mail Submission via SMTP Operational

Campaign Secured File Transfer Service (SFTP) Operational

Custom Web- and Landing Pages Operational

Scheduled Jobs Operational

Content Recommendations - APAC Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Visitor Intelligence Operational

Content Recommendations - EMEA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Visitor Intelligence Operational

Content Recommendations - NA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Visitor Intelligence Operational

Content Recommendations - CAEA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Visitor Intelligence Operational

Product Recommendations - EMEA Region Operational

Product Recommendations - NA Region Operational

Optimizely Data Platform - APAC Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - EMEA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - NA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Campaigns Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Feature Experimentation Operational

Application UI Operational

Datafile Build Service Operational

SDKs Operational

Results Page Operational

Event Pipeline Operational

Optimizely REST API Operational

Experiment Collaboration Operational

Full Stack (Legacy) Operational

Web Experimentation Operational

Integrations Operational

Snippet Delivery Operational

Snippet Building Operational

Recommendations Operational

App UI Operational

Visual Editor Operational

DCP Operational

List Attributes Operational

Preview Mode Operational

Results API Operational

Events API Operational

Event Export Operational

Performance Edge Operational

Data file build and Prop Operational

Edge Decider (CDN worker) Operational

General Operational

Optimizely Identity Operational

Optimizely Admin Center Operational

Configured Commerce – APAC Region Operational

Configured Commerce – EMEA Region Operational

Configured Commerce – NA Region Degraded Performance

Configured Commerce: Product Information Management (PIM) – NA Region Operational

Content Marketing Platform Operational

Library Operational

Plan Operational

Requests Operational

Open API Operational

Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Optimizely Experimentation - Database Maintenance Sep 28, 2024 15:00-17:00 UTC

Optimizely Experimentation will be upgrading the database that stores feature experimentation data. This upgrade is designed to enhance availability and recoverability of the system.
Posted on Sep 10, 2024 - 16:31 UTC

Mandatory Microsoft MFA for Azure and PaaS Portal access Oct 15, 2024 00:00 - Oct 18, 2024 00:00 UTC

We would like to inform you that, as of October 15th, 2024, our third-party vendor will be implementing Multifactor Authentication (MFA) for all Azure tenants. If the account that you use to access Optimizely Azure and/or PaaS Portal, does not currently utilize MFA, then you will be prompted to set up this security measure upon logging in, on or after the aforementioned date.

For additional information regarding this upcoming requirement, please visit the following link:
https://learn.microsoft.com/en-us/entra/identity/authentication/concept-mandatory-multifactor-authentication.

For additional information on how to employ MFA, please visit the following link:
https://learn.microsoft.com/en-us/entra/identity/authentication/concept-mfa-howitworks
Posted on Sep 17, 2024 - 18:03 UTC

Past Incidents

Sep 17, 2024

No incidents reported today.

Sep 16, 2024

Search and Navigation EMEA23 experiencing high load

Resolved - This incident has been resolved with no further trouble observed.
Sep 16, 21:04 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 14:13 UTC

Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EMEA region, EMEA23 . A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available. Thank you for your patience.
Sep 16, 13:31 UTC

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

Sep 12, 2024

Sep 11, 2024

Sep 10, 2024

Sep 9, 2024

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

Visitor Intelligence issue in the EMEA Region

Resolved - The service has recovered and the incident has resolved
Sep 6, 19:42 UTC

Monitoring - A fix has been implemented and the service is recovering. We will continue to monitor this closely.
Sep 6, 14:18 UTC

Update - Our third party supplier is continuing to rollout the hotfix. We will provide another update once the rollout has completed
Sep 6, 13:40 UTC

Update - Our third-party supplier is currently rolling out a hotfix. Once service is fully restored, we will pursue a root cause analysis (RCA) with the supplier to ensure this issue is properly addressed.

Thank you for your patience.
Sep 6, 09:02 UTC

Identified - The issue has been identified by our third-party provider and they are actively working on a fix. We will keep you posted with any further updates. Thanks for your patience!
Sep 5, 21:59 UTC

Update - We are continuing to investigate this issue and will provide additional updates as they become available. Thank you for your patience
Sep 5, 20:25 UTC

Investigating - We are currently investigating an issue with Profile Store/Visitor Intelligence which is impacting API operations such as querying and updating data and the availability of the Visitor Intelligence UI.
Sep 5, 17:42 UTC

Digital Experience Platform (DXP) - North Europe

Resolved - The hot fix rollout has completed and the service health and functionality has been restored
Sep 6, 15:40 UTC

Update - Our Third party supplier's rollout of the hotfix is progressing and remains ongoing at this time.
Sep 6, 13:39 UTC

Update - Our third-party supplier is currently rolling out a hotfix, which will allow us to remove our workaround and restore all environments to full operational status. We remain in constant communication with the supplier to expedite the resolution process.

We appreciate your patience during this time. Once service is fully restored, we will pursue a root cause analysis (RCA) with the supplier to ensure this issue is properly addressed.

Thank you for your continued understanding.
Sep 6, 09:00 UTC

Update - Our third party supplier has confirmed they have identified the issue and they are working on a potential long term fix
Sep 5, 20:20 UTC

Monitoring - We have implemented a work around for the affected customers which has mitigated the issue. Our third party supplier is currently working on a long term solution and a root cause analysis.
Sep 5, 15:22 UTC

Update - While our third-party provider continues their root cause analysis, we are currently implementing a workaround for the subset of impacted customers. For those affected, we recommend postponing any new code deployments until further notice. Thank you for your patience.
Sep 5, 12:38 UTC

Update - Our third-party provider is continuing their investigation into the matter, while we are simultaneously working on identifying mitigation measures.
Sep 5, 11:26 UTC

Investigating - We are currently investigating an ongoing issue affecting a subset of DXP customers in North Europe region.

We will provide additional updates as soon as they become available. Thank you for your patience!
Sep 5, 08:42 UTC

Sep 5, 2024

Optimizely Experimentation - CDN Minimal required TLS increase

Completed - The scheduled maintenance has been completed.
Sep 5, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:00 UTC

Scheduled - On September 5, 2024, we will raise the minimum required TLS version from 1.0 to 1.2 for cdn.optimizely.com and cdn-pci.optimizely.com.

Affected customers should update any outdated cryptographic libraries, such as libssl 1.0.0, to the latest stable version to ensure uninterrupted access.
Aug 22, 08:11 UTC

Sep 4, 2024

Sep 3, 2024