All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

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Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal - optimizely.com/support Operational
Optimizely Public Websites Operational
Optimizely main website - Optimizely.com Operational
World Developer Forum - world.optimizely.com Operational
Nuget CMS/Commerce package feed - nuget.optimizely.com Operational
Search & Navigation Demo Portal - find.optimizely.com Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
CMS SaaS - APAC Region Operational
Australia East Operational
CMS SaaS - EMEA Region Operational
North Europe Operational
UAE North Operational
CMS SaaS - NA Region Operational
East US Operational
East US 2 Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) Operational
Datacenter SE2 (Stockholm) Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch Operational
Bounce management Operational
Tracking Operational
Online versions of mailings Operational
Hosting of images and files Operational
Campaign user interface Operational
Campaign APIs (REST, HTTP, SOAP) Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Custom Web- and Landing Pages Operational
Scheduled Jobs Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region - UK Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - EMEA Region - Sweden Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - NA Region - US Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Results API Operational
Events API Operational
Event Export Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Edge Delivery Operational
Manifest Creation Operational
AI Optimization Operational
Contextual Bandits Operational
Multi-Armed Bandits Operational
Adaptive Audiences Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Optimizely Opal Operational
Opal Chat Operational
Opal Backend Operational
Opal Tools Operational
Opal Agents Operational
Opal Retrieval Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Product Information Management (PIM) – Database Management Mar 9, 2026 01:00-01:30 UTC

Start Time: March 9, 2026 1:00 UTC (21:00 March 8, 2026 EDT).
End Time: March 9, 2026 1:30 UTC (21:30 March 8, 2026 EDT).
Duration: 30 minutes.

Impact:
During the maintenance window, the users will not be able to log on to the PIM instances.

Details:
We will be performing scheduled maintenance to update our data management strategy. This maintenance is part of our efforts to ensure continued reliability and performance. To ensure the least disruption possible, the maintenance will be performed during Sunday evening (US time) with everything back online by 21:30 EDT

What You Need to Do:
No action is required.
Posted on Feb 23, 2026 - 09:47 UTC
Mar 7, 2026

No incidents reported today.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
DXP Sweden Central - Partial availability issue
Resolved - This incident has been resolved. The stability of the service has been monitored and confirmed stable.
Mar 5, 12:29 UTC
Monitoring - Our third-party supplier are working on restoring service stability for their affected customers. We verified that impacted Optimizely customer site(s) responds intermittently since around 15 minutes. We are continuing to monitor closely.
Mar 5, 12:02 UTC
Update - We are continuing to investigate the issue. Currently one customer is identified as impacted. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding!
Mar 5, 11:37 UTC
Investigating - We are currently investigating a potential issue that may be impacting DXP service. This appears to be related to an event experienced by one of our third-party suppliers. We are in close contact with their team and working diligently to understand the scope and impact of this situation. Currently one customer is identified as impacted.

We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Mar 5, 10:23 UTC
Mar 4, 2026
Search and Navigation US West - Unstable service performance
Resolved - Resolved. No further impacts have been observed, and all systems remain nominal.
Mar 4, 17:19 UTC
Monitoring - The issue have been fixed. We identified it was a minor subset of customers impacted. We continue to monitor the service.
Mar 4, 14:32 UTC
Identified - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests.

We will post additional updates hourly or when we have information available. Thank you for your patience.
Mar 4, 14:04 UTC
Search and Navigation US West - Performance issues
Resolved - We identified an issue with Search and Navigation US West and are actively working on a fix. A subset of customers may have experience failed requests and service unavailable.
Mar 4, 13:30 UTC
Mar 3, 2026
Increased error rate when updated Shared or Variation Code with long custom code solutions
Resolved - This incident has been resolved.
Mar 3, 13:09 UTC
Monitoring - We have addressed a validation limitation that was preventing longer custom code solutions from being applied to experiments and campaigns.
Mar 3, 12:26 UTC
Investigating - We are currently investigating an issue in Web Experimentation that is preventing some users from updating Shared Code or Variation Code with long custom code solutions.
Mar 3, 11:52 UTC
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

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