All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

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Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal - optimizely.com/support Operational
Optimizely Public Websites Operational
Optimizely main website - Optimizely.com Operational
World Developer Forum - world.optimizely.com Operational
Nuget CMS/Commerce package feed - nuget.optimizely.com Operational
Search & Navigation Demo Portal - find.optimizely.com Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
CMS SaaS - APAC Region Operational
Australia East Operational
CMS SaaS - EMEA Region Operational
North Europe Operational
UAE North Operational
CMS SaaS - NA Region Operational
East US Operational
East US 2 Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) Operational
Datacenter SE2 (Stockholm) Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch Operational
Bounce management Operational
Tracking Operational
Online versions of mailings Operational
Hosting of images and files Operational
Campaign user interface Operational
Campaign APIs (REST, HTTP, SOAP) Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Custom Web- and Landing Pages Operational
Scheduled Jobs Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region - UK Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - EMEA Region - Sweden Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - NA Region - US Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Results API Operational
Events API Operational
Event Export Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Edge Delivery Operational
Manifest Creation Operational
AI Optimization Operational
Contextual Bandits Operational
Multi-Armed Bandits Operational
Adaptive Audiences Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Optimizely Opal Operational
Opal Chat Operational
Opal Backend Operational
Opal Tools Operational
Opal Agents Operational
Opal Retrieval Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 20, 2026
Email Campaign Delivery Drops — NA Region
Resolved - This incident has been resolved.
Jun 20, 17:41 UTC
Update - We are continuing to monitor for any further issues.
Jun 19, 22:29 UTC
Monitoring - We have deployed a fix to unblock affected customers and are actively monitoring the system to confirm stability. We are also working with our email vendor (SendGrid) to put a more complete solution in place on their side.
Please note: during the period when emails were partially dropped, we do not have a record of which individual recipients successfully received messages. As a result, if you choose to re-run an affected campaign (e.g., by sending it to a new campaign), some recipients may receive duplicate emails.
We will provide a further update as monitoring continues.
Jun 19, 21:50 UTC
Identified - We have likely identified the root cause as a recent SendGrid change that introduced an incompatibility in header processing. We are sharing our findings with SendGrid and implementing a workaround to restore compatibility.
Jun 19, 19:51 UTC
Update - We are still looking into this issue and will provide updates as they become available.
Jun 19, 19:02 UTC
Update - We are continuing to investigate this issue. We also have a support thread open with Sendgrid.
Jun 19, 12:13 UTC
Investigating - We are investigating an issue causing some email campaign messages to be dropped in the North America region. Some emails are still being delivered. Accounts using email campaigns in the region may be affected.
We will update as we learn more.
Jun 17, 14:00 UTC
Jun 19, 2026
Jun 18, 2026

No incidents reported.

Jun 17, 2026
CMP: Task Creation Failure
Resolved - The incident has been resolved.
Jun 17, 11:40 UTC
Monitoring - A fix has been implemented and we're currently monitoring the situation.
Jun 17, 07:38 UTC
Investigating - We are currently investigating an issue affecting customers hosted on the AWS stack.

Customers are experiencing failures when attempting to create tasks within the Optimizely Content Marketing Platform (CMP).

Affected: Optimizely Content Marketing Platform (CMP) – Task Creation
Infrastructure: AWS-hosted customers only
Impact: Task creation failing

Our Engineering team is actively working on a solution. We will share more information on this incident soon.
Jun 17, 06:47 UTC
Jun 16, 2026
CMP: Modules are inaccessible
Resolved - This incident has been resolved.
Jun 16, 08:52 UTC
Monitoring - A fix has been implemented and we're currently monitoring the situation.
Jun 16, 07:32 UTC
Investigating - We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).

The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
- Analytics

Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Jun 16, 07:04 UTC
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control
Resolved - Our vendor has confirmed this issue has been resolved
Jun 12, 15:40 UTC
Update - System performance should be restored but we will continue to monitor closely.
Jun 12, 15:24 UTC
Monitoring - Our vendor has confirmed that a fix has been implemented and they are monitoring the results. We will continue to monitor the situation closely.
Jun 12, 15:09 UTC
Identified - Our vendor has confirmed the issue has been identified and a fix is being implemented.
Jun 12, 15:03 UTC
Investigating - We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
Jun 12, 14:50 UTC
Jun 11, 2026

No incidents reported.

Jun 10, 2026
CMP: Modules are inaccessible
Resolved - This incident has been resolved.
Jun 10, 19:20 UTC
Monitoring - A fix has been implemented and we're currently monitoring the situation.
Jun 10, 12:31 UTC
Investigating - We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).

The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM

Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Jun 10, 11:49 UTC
Jun 9, 2026

No incidents reported.

Jun 8, 2026
DAM Asset Renditions Unavailable (GCP)
Resolved - This incident has been resolved.
Jun 8, 14:44 UTC
Monitoring - A fix has been implemented for the issue affecting DAM asset renditions on the GCP stack.

We are actively monitoring the situation to confirm full stability. If you are still experiencing issues, please contact Optimizely Technical Support Services for assistance.

We will provide a final update once the incident is fully resolved.
Jun 8, 10:05 UTC
Investigating - We are currently investigating an issue affecting customers hosted on the GCP stack.

Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions.

The rendition configuration UI in CMP Settings > Assets also appears to be impacted, with rendition setups failing to load correctly.

Affected: Optimizely Content Marketing Platform (CMP) – DAM / Asset Renditions
Infrastructure: GCP-hosted customers only
Impact: Image renditions unavailable; 'GET /v3/assets/{asset_id}/renditions' returning 500

We are actively investigating the root cause and will provide an update soon.
Jun 8, 09:27 UTC
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

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