All Systems Operational

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 16, 2025

No incidents reported today.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Resolved - This incident has been resolved.
Jun 13, 02:48 UTC
Monitoring - Monitoring - "All Cloudflare services have been restored and are now fully operational. We are moving the incident to Monitoring while we watch platform metrics to confirm sustained stability."
Jun 12, 21:03 UTC
Update - Update - Cloudflare services are recovering quickly around the globe. Cloudflare reports that while some services are operational, some residual impact may be seen.

"The core KV service is restored, bringing dependent products back online. We expect further recovery over the next few minutes and a steady drop in impact."

Jun 12, 20:42 UTC
Update - Update - Cloudflare’s critical Workers KV service went offline due to an outage of their 3rd party service that is a key dependency. As a result, certain Cloudflare products that rely on KV service to store and disseminate information are unavailable.
Jun 12, 20:11 UTC
Identified - Our upstream vendors have reported they have identified the problem and are starting to see services recover. We still expect to see intermittent errors across the impacted services as systems handle retried and caches are filled.
Jun 12, 19:53 UTC
Investigating - We are currently investigating reports of a third-party outage affecting DXP and/or Graph services for a subset of customers. We are working closely with the third-party provider to understand and mitigate the impact. We will provide more updates as soon as they become available. Thank you for your patience!
Jun 12, 19:06 UTC
Jun 12, 2025
Resolved - All services continue to perform as expected. This issue is resolved.
Jun 12, 23:59 UTC
Monitoring - We are observing improved behavior of our services as we continue monitoring the recovery of services of several third party cloud providers who experienced a globally-impacting system failure. Our team will continue to monitor the situation to ensure a complete recovery.
Jun 12, 20:44 UTC
Update - We are continuing to investigate this issue.
Jun 12, 20:32 UTC
Update - We are continuing to investigate this issue.
Jun 12, 19:44 UTC
Update - We are continuing to investigate this issue.
Jun 12, 19:43 UTC
Update - We are continuing to investigate this issue.
Jun 12, 19:26 UTC
Update - We are continuing to investigate this issue.
Jun 12, 19:23 UTC
Investigating - We are currently investigating an issue related to a Third Party Cloud provider.
Jun 12, 18:25 UTC
Jun 11, 2025
Completed - The scheduled maintenance has been completed.
Jun 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:00 UTC
Scheduled - Optimizely Experimentation is planning an architectural update to the Web and Feature Experimentation infrastructure. The migration will begin June 11 and is expected to be completed by June 20. There is no action for you to take, and we do not expect any disruptions to performance or functionality. However, if you do notice any issues, please contact support@optimizely.com.
May 17, 05:28 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 08:00 UTC
Scheduled - Optimizely Experimentation will be updating the database that stores Flags scheduling data for Feature Experimentation. This update is designed to increase capacity of the database. During this maintenance window, there will be a brief (~5 minute) period where updates made in the Scheduled Changes feature, or processing of Scheduled Changes, may be impacted. If you have any questions or experience any issues after the maintenance is complete, please contact support@optimizely.com.
Jun 5, 21:46 UTC
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Resolved - The Search and Navigation Service (FIND) EMEA26 cluster, in EUROPE region, has shown continued stable health. This incident have been resolved.
Jun 4, 12:51 UTC
Monitoring - We are currently monitoring an availability issue for EMEA26, that have impacted the availability on the Search & Navigation (FIND) service in the EUROPE region - EMEA26. The service has been fully restored since 9:49 (UTC).

A subset of clients might have experienced high latency or 5xx-errors during the event and when service was recovering.

We will continue monitoring and post additional updates when we have information available.

Jun 4, 10:21 UTC
Jun 3, 2025

No incidents reported.

Jun 2, 2025
Resolved - On Monday June 2nd at 20:19 UTC, we experienced a network issue affecting a limited number of Everweb customers in the SE2 Datacenter. Our engineering team rapidly found the fault, and restored functionality back to normal. All sites are back online with no further alerting. We apologize for the inconvenience which this may have caused.
Jun 2, 20:19 UTC