Optimizely.com Status

status.optimizely.com

All Systems Operational

System Metrics Month Week Day

[SLA] Reference Snippet download time ≤ 500 ms

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[SLA] app.optimizely.com load time ≤ 10 seconds

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Past Incidents

Sep 18, 2019

No incidents reported today.

Sep 17, 2019

Degraded backend availability for Optimizely X Web Targeting APIs

Resolved - This incident has been resolved.
Sep 17, 15:05 PDT

Monitoring - Availability was restored to the infra powering the backend targeting APIs at 12:18pm PDT.
Sep 17, 12:45 PDT

Investigating - Since around 11:15 AM PST, we've been experiencing low availability of our backend targeting API. This is affecting availability of our recommendations, dynamic customer profiles, and list attribute services. We are investigating the root cause.
Sep 17, 12:00 PDT

Sep 16, 2019

Support Ticketing System Outage

Resolved - The support ticketing outage has been resolved. You may now submit support tickets via the Support Optimizely Help Center. Thank you for your patience during this interruption."
Sep 16, 14:28 PDT

Identified - We are currently experiencing an outage with our support ticketing system that is preventing new ticket submission. Customers needing support should contact their CSM or send an email to customersuccess@optimizely.com. We will update this incident as new information becomes available.
Sep 16, 12:44 PDT

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

Degraded backend availability for Optimizely X Web Targeting APIs

Resolved - This incident has been resolved. Availability is restored to the APIs powering our DCP, List Attributes and Recommendation products.
Sep 10, 12:05 PDT

Monitoring - Since around 5:45 AM PST, we've been experiencing low availability of our backend targeting API. This is affecting availability of our recommendations, dynamic customer profiles, and list attribute services. We have implemented a fix and are monitoring availability now.
Sep 10, 08:48 PDT

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.