CMP Library: Video Transcoding Is Temporarily Unavailable For AWS-Hosted Environments
Update - Our engineering team continues to work on the permanent fix, and the required changes are still under review. We will provide a further update as soon as we have more information to share. Thank you for your patience.
Dec 05, 2025 - 15:14 UTC
Update - Our engineering team has progressed remediation efforts and the necessary changes are now in review. Once these changes are approved, they will be merged and deployed as part of the permanent fix. We currently expect this work to be completed by the end of the week, and we will share another update as soon as further information becomes available.
Dec 01, 2025 - 16:40 UTC
Update - We're actively working on the solution for the reported issue and progress is well underway. We’ll share another update as soon as we have more to report.
Nov 27, 2025 - 11:06 UTC
Update - We are continuing to work toward full resolution of this incident. During remediation, we identified additional complexities that extend beyond our initial assessment. As a result, the permanent fix will be deployed first, followed by a back-population script to restore previously affected data.

Our teams remain fully engaged, and we will provide further updates as new information becomes available. Thank you for your continued patience and understanding — it is truly appreciated.
Nov 24, 2025 - 21:30 UTC
Update - We are continuing to work on a fix for this issue.
Nov 20, 2025 - 22:25 UTC
Identified - Mitigation efforts are actively underway, and the issue continues to receive our highest priority. We will share further updates as soon as new information becomes available.
Nov 20, 2025 - 16:06 UTC
Investigating - Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable.

We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.

Thank you for your patience and understanding.
Nov 19, 2025 - 18:49 UTC

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Operational
Degraded Performance
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Dec 7, 2025

No incidents reported today.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Cloudflare experiences global Dashboard and Cloudflare API service issues affecting Optimizely services
Postmortem - Read details
Dec 5, 10:36 UTC
Resolved - Optimizely’s monitoring confirm continuous service health since 09:12 (UTC). Incident Resolved.
Dec 5, 09:50 UTC
Update - Cloudflare Resolved their incident. We continue close monitoring of Optimizely service health.
Dec 5, 09:29 UTC
Monitoring - A fix has been implemented by Cloudflare. We are monitoring the results.
Dec 5, 09:14 UTC
Investigating - Cloudflare experiences global Dashboard and Cloudflare API service issues affecting Optimizely services. Further detail will be provided as more information becomes available.
Dec 5, 09:05 UTC
Dec 4, 2025

No incidents reported.

Dec 3, 2025
Search & Navigation - Intermittent disturbance for a subset of US East INTE, PREP environments
Resolved - This incident has been resolved.
Dec 3, 22:03 UTC
Monitoring - Impacted cluster has returned to a green state, and we continue to monitor for further faults.
Dec 3, 20:16 UTC
Update - Investigation ongoing. Intermittent disturbance for some customers may still be realized in the INTE and PREP environments until fully resolved.
Dec 3, 17:30 UTC
Investigating - We are having intermittent disturbance for a subset of customers INTE, PREP environments. Customers may experience increases in latency, failed requests or index operations not working. We continue with close monitoring and managing mitigating actions.
Dec 3, 15:15 UTC
Dec 2, 2025

No incidents reported.

Dec 1, 2025
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
Nov 26, 2025

No incidents reported.

Nov 25, 2025
Issue impacting Content Manager for CMS SaaS
Resolved - This incident has been resolved
Nov 25, 18:37 UTC
Identified - The issue has been identified and we are monitoring. Limited set of customers are impacted. We will provide updates as soon they are available. Thank you for your patience!
Nov 25, 13:54 UTC
Investigating - We are currently investigating an issue impacting Content Manager for CMS SaaS. It affects all three CMS instances. We will provide additional updates as soon they are available.
Nov 25, 12:48 UTC
Nov 24, 2025
Performance issue with CMS Saas in all regions
Resolved - This incident has been resolved.
Nov 24, 09:18 UTC
Update - We are continuing to monitor the health of the service
Nov 21, 21:21 UTC
Update - We still continuing to monitor for any further issues. If the situation changes we will provide a new update. Thank you for your patience!
Nov 21, 14:54 UTC
Update - We are continuing to monitor for any further issues. Thank you for your patience!
Nov 21, 11:50 UTC
Update - We still continuing to monitor for any further issues. If the situation changes we will provide a new update.
Nov 21, 10:00 UTC
Update - We are continuing to monitor for any further issues. If the situation changes we will provide a new update.
Nov 21, 06:41 UTC
Monitoring - A fix has been implemented and the issue has been mitigated. We will continue to monitor the health of the service.
Nov 20, 17:19 UTC
Update - We are continuing to work on a fix for this issue. Thank you for your patience!
Nov 20, 15:28 UTC
Identified - The issue has been identified and Engineering team is working on mitigation actions.
Nov 20, 14:41 UTC
Investigating - We are currently investigating this issue.
Nov 20, 13:41 UTC
Nov 23, 2025

No incidents reported.

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