Optimizely Service Status

All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

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Optimizely Support Operational

E-mail Operational

Telephone Operational

Support Portal - optimizely.com/support Operational

Optimizely Public Websites Operational

Optimizely main website - Optimizely.com Operational

World Developer Forum - world.optimizely.com Operational

Nuget CMS/Commerce package feed - nuget.optimizely.com Operational

Search & Navigation Demo Portal - find.optimizely.com Operational

Digital Experience Cloud Service - APAC Region Operational

Australia East Operational

Australia Southeast Operational

Japan East Operational

Southeast Asia Operational

Digital Experience Cloud Service - EMEA Region Operational

North Europe Operational

West Europe Operational

Norway East Operational

Sweden Central Operational

UK South Operational

UAE North Operational

Digital Experience Cloud Service - NA Region Operational

Canada East Operational

Canada Central Operational

East US Operational

East US 2 Operational

North Central US Operational

West US Operational

West US 2 Operational

Digital Experience Cloud Service - Management Portal Operational

CMS SaaS - APAC Region Operational

Australia East Operational

CMS SaaS - EMEA Region Operational

North Europe Operational

UAE North Operational

CMS SaaS - NA Region Operational

East US Operational

East US 2 Operational

Search and Navigation - APAC Region Operational

Singapore Operational

Australia East Operational

Search and Navigation - EMEA Region Operational

Norway East Operational

Sweden Central Operational

UK South Operational

North Europe Operational

Search and Navigation - NA Region Operational

Canada East Operational

US East Operational

US West Operational

Optimizely Graph - APAC Region Operational

Optimizely Graph - EMEA Region Operational

Optimizely Graph - NA Region Operational

Optimizely Graph - UAEN Region Operational

Everweb Operational

Datacenter SE1 (Stockholm) Operational

Datacenter SE2 (Stockholm) Operational

Campaign (Omnichannel Marketing Solution) - EMEA Region Operational

E-mail dispatch Operational

Bounce management Operational

Tracking Operational

Online versions of mailings Operational

Hosting of images and files Operational

Campaign user interface Operational

Campaign APIs (REST, HTTP, SOAP) Operational

Campaign E-Mail Submission via SMTP Operational

Campaign Secured File Transfer Service (SFTP) Operational

Custom Web- and Landing Pages Operational

Scheduled Jobs Operational

Content Recommendations - APAC Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Content Recommendations - EMEA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Content Recommendations - NA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Content Recommendations - CAEA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Product Recommendations - EMEA Region - UK Operational

Product Recommendations Portal/UI Operational

Product Recommendations Data ingestion and processing Operational

Product Recommendations Tracker and Recommendations Engine Operational

Product Recommendations - EMEA Region - Sweden Operational

Product Recommendations Portal/UI Operational

Product Recommendations Data ingestion and processing Operational

Product Recommendations Tracker and Recommendations Engine Operational

Product Recommendations - NA Region - US Operational

Product Recommendations Portal/UI Operational

Product Recommendations Data ingestion and processing Operational

Product Recommendations Tracker and Recommendations Engine Operational

Optimizely Data Platform - APAC Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - EMEA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - NA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Campaigns Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Feature Experimentation Operational

Application UI Operational

Datafile Build Service Operational

SDKs Operational

Results Page Operational

Event Pipeline Operational

Optimizely REST API Operational

Experiment Collaboration Operational

Full Stack (Legacy) Operational

Results API Operational

Events API Operational

Event Export Operational

Web Experimentation Operational

Integrations Operational

Snippet Delivery Operational

Snippet Building Operational

Recommendations Operational

App UI Operational

Visual Editor Operational

DCP Operational

List Attributes Operational

Preview Mode Operational

Results API Operational

Events API Operational

Event Export Operational

Edge Delivery Operational

Manifest Creation Operational

AI Optimization Operational

Contextual Bandits Operational

Multi-Armed Bandits Operational

Adaptive Audiences Operational

Performance Edge Operational

Data file build and Prop Operational

Edge Decider (CDN worker) Operational

General Operational

Optimizely Identity Operational

Optimizely Admin Center Operational

Configured Commerce – APAC Region Operational

Configured Commerce – EMEA Region Operational

Configured Commerce – NA Region Operational

Configured Commerce: Product Information Management (PIM) – NA Region Operational

Content Marketing Platform Operational

Library Operational

Plan Operational

Requests Operational

Open API Operational

Analytics Operational

Optimizely Analytics (Netspring) Operational

Optimizely Opal Operational

Opal Chat Operational

Opal Backend Operational

Opal Tools Operational

Opal Agents Operational

Opal Retrieval Engine Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 18, 2026

No incidents reported today.

Jun 17, 2026

CMP: Task Creation Failure

Resolved - The incident has been resolved.
Jun 17, 11:40 UTC

Monitoring - A fix has been implemented and we're currently monitoring the situation.
Jun 17, 07:38 UTC

Investigating - We are currently investigating an issue affecting customers hosted on the AWS stack.

Customers are experiencing failures when attempting to create tasks within the Optimizely Content Marketing Platform (CMP).

Affected: Optimizely Content Marketing Platform (CMP) – Task Creation
Infrastructure: AWS-hosted customers only
Impact: Task creation failing

Our Engineering team is actively working on a solution. We will share more information on this incident soon.
Jun 17, 06:47 UTC

Jun 16, 2026

CMP: Modules are inaccessible

Resolved - This incident has been resolved.
Jun 16, 08:52 UTC

Monitoring - A fix has been implemented and we're currently monitoring the situation.
Jun 16, 07:32 UTC

Investigating - We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).

The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
- Analytics

Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Jun 16, 07:04 UTC

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control

Resolved - Our vendor has confirmed this issue has been resolved
Jun 12, 15:40 UTC

Update - System performance should be restored but we will continue to monitor closely.
Jun 12, 15:24 UTC

Monitoring - Our vendor has confirmed that a fix has been implemented and they are monitoring the results. We will continue to monitor the situation closely.
Jun 12, 15:09 UTC

Identified - Our vendor has confirmed the issue has been identified and a fix is being implemented.
Jun 12, 15:03 UTC

Investigating - We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
Jun 12, 14:50 UTC

Jun 11, 2026

No incidents reported.

Jun 10, 2026

CMP: Modules are inaccessible

Resolved - This incident has been resolved.
Jun 10, 19:20 UTC

Monitoring - A fix has been implemented and we're currently monitoring the situation.
Jun 10, 12:31 UTC

Investigating - We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).

The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM

Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Jun 10, 11:49 UTC

Jun 9, 2026

No incidents reported.

Jun 8, 2026

DAM Asset Renditions Unavailable (GCP)

Resolved - This incident has been resolved.
Jun 8, 14:44 UTC

Monitoring - A fix has been implemented for the issue affecting DAM asset renditions on the GCP stack.

We are actively monitoring the situation to confirm full stability. If you are still experiencing issues, please contact Optimizely Technical Support Services for assistance.

We will provide a final update once the incident is fully resolved.
Jun 8, 10:05 UTC

Investigating - We are currently investigating an issue affecting customers hosted on the GCP stack.

Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions.

The rendition configuration UI in CMP Settings > Assets also appears to be impacted, with rendition setups failing to load correctly.

Affected: Optimizely Content Marketing Platform (CMP) – DAM / Asset Renditions
Infrastructure: GCP-hosted customers only
Impact: Image renditions unavailable; 'GET /v3/assets/{asset_id}/renditions' returning 500

We are actively investigating the root cause and will provide an update soon.
Jun 8, 09:27 UTC

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

OCP Job Scheduler Failure due to Internal Certificate Expiry

Resolved - A partial outage affected OCP Job Scheduler, where scheduled jobs across multiple apps failed to execute due to an expired certificate in the env‑injector mutating webhook, in the US region only. This prevented required environment variables from being injected into workloads, causing job failures. Non-job features (e.g., configuration, webhooks) remained functional. No data loss occurred, and all affected jobs caught up after the issue was resolved, though customers may have experienced delays (e.g., stale audience syncs)
Jun 4, 08:00 UTC