Optimizely Service Status

All Systems Operational

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational

E-mail Operational

Telephone Operational

Support Portal Operational

Digital Experience Cloud Service - APAC Region Operational

Australia East Operational

Australia Southeast Operational

Japan East Operational

Southeast Asia Operational

Digital Experience Cloud Service - EMEA Region Operational

North Europe Operational

West Europe Operational

Norway East Operational

Sweden Central Operational

UK South Operational

UAE North Operational

Digital Experience Cloud Service - NA Region Operational

Canada East Operational

Canada Central Operational

East US Operational

East US 2 Operational

North Central US Operational

West US Operational

West US 2 Operational

Digital Experience Cloud Service - Management Portal Operational

Search and Navigation - APAC Region Operational

Singapore Operational

Australia East Operational

Search and Navigation - EMEA Region Operational

Norway East Operational

Sweden Central Operational

UK South Operational

North Europe Operational

Search and Navigation - NA Region Operational

Canada East Operational

US East Operational

US West Operational

Optimizely Graph - APAC Region Operational

Optimizely Graph - EMEA Region Operational

Optimizely Graph - NA Region Operational

East US Operational

Canada East Operational

Everweb Operational

Datacenter SE1 (Stockholm) Operational

Datacenter SE2 (Stockholm) Operational

Campaign (Omnichannel Marketing Solution) - EMEA Region Operational

E-mail dispatch Operational

Bounce management Operational

Tracking Operational

Online versions of mailings Operational

Hosting of images and files Operational

Campaign user interface Operational

Campaign APIs (REST, HTTP, SOAP) Operational

Campaign E-Mail Submission via SMTP Operational

Campaign Secured File Transfer Service (SFTP) Operational

Subscribe and unsubscribe service Operational

Scheduled Jobs Operational

Content Recommendations - APAC Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Visitor Intelligence Operational

Content Recommendations - EMEA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Visitor Intelligence Operational

Content Recommendations - NA Region Operational

Content Recommendations API Operational

Content Recommendations Management Interface Operational

Visitor Intelligence Operational

Product Recommendations - EMEA Region Operational

Product Recommendations - NA Region Operational

Optimizely Data Platform - APAC Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - EMEA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Optimizely Data Platform - NA Region Operational

ODP Application Operational

Event Collection Operational

Data Ingestion and Processing Operational

Campaigns Operational

Core App Experiences Operational

Optimizely Connect Platform Operational

Feature Experimentation Operational

Application UI Operational

Datafile Build Service Operational

SDKs Operational

Results Page Operational

Event Pipeline Operational

Optimizely REST API Operational

Experiment Collaboration Operational

Full Stack (Legacy) Operational

Web Experimentation Operational

Integrations Operational

Snippet Delivery Operational

Snippet Building Operational

Recommendations Operational

App UI Operational

Visual Editor Operational

DCP Operational

List Attributes Operational

Preview Mode Operational

Results API Operational

Events API Operational

Event Export Operational

Performance Edge Operational

Data file build and Prop Operational

Edge Decider (CDN worker) Operational

General Operational

Optimizely Identity Operational

Optimizely Admin Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 11, 2023

No incidents reported today.

Dec 10, 2023

No incidents reported.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

Degraded performance of Dynamic Customer Profiles for Web Experimentation

Resolved - This incident has been resolved.
Dec 7, 22:28 UTC

Monitoring - We have identified an issue with the Dynamic Customer Profile API used by Web Experimentation. The issue has been resolved and the degraded performance is returning to normal. The system is actively being monitored.
Dec 6, 22:55 UTC

Adaptive Recommendations Delivery Issue

Resolved - The service continues to behave as expected, following the improvements that were deployed. This issue has been resolved.
Dec 7, 12:39 UTC

Monitoring - We have implemented and deployed a fix for this issue and are monitoring its improvement. We will continue to monitor to ensure that the issue fully resolves. Thank you for your patience!
Dec 6, 12:34 UTC

Update - We continue to progress toward a solution to resolve the degradation. Thank you for your patience!
Dec 5, 16:09 UTC

Update - We are continuing to work on a solution to resolve this issue. We appreciate your patience and will continue to update as we address the problem.
Dec 4, 16:27 UTC

Identified - We have identified the issue impacting the delivery of recommendations and are actively working on a solution to resolve it.
Dec 1, 14:37 UTC

Investigating - We're currently investigating an issue impacting the delivery of adaptive recommendations within Web Experimentation.
Nov 30, 22:19 UTC

Dec 6, 2023

Dec 5, 2023

525 SSL Handshake errors being seen by some customers in Norway

Resolved - This incident has been resolved.
Dec 5, 08:57 UTC

Monitoring - The issue has been mitigated, and we are closely monitoring the results.
Dec 5, 03:38 UTC

Investigating - An issue has developed wherein customers in Norway are experiencing intermittent 525 SSL Handshake errors. We apologize for the inconvenience and thank you for your patience as investigation is underway.
Dec 4, 22:07 UTC

Dec 4, 2023

Search and Navigation - Performance Issues Find USEA01

Resolved - A fix has been implemented and USEA01 is holding stable. We will continue to monitor as we move to Resolution. Thank you.
Dec 4, 17:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results. If the situation changes, we will provide a new update. We sincerely apologize for the inconvenience!
Dec 4, 15:33 UTC

Update - We are still continuing to work on a fix for this issue. We will post additional updates hourly or when we have information available. Thank you for your patience!
Dec 4, 15:02 UTC

Update - We are continuing to work on a fix for this issue. We will post additional updates hourly or when we have information available. Thank you for your patience!
Dec 4, 13:47 UTC

Update - We are continuing to work on a fix for this issue. Thank you for your patience!
Dec 4, 12:45 UTC

Identified - We have identified an issue with Find USEA01 and are still actively working on a fix. A subset of customers can experience some failed requests.

We will post additional updates hourly or when we have information available. Thank you for your patience!
Dec 4, 11:45 UTC

Investigating - We identified an issue with Find USEA01 and are actively working on a fix. A subset of customers can experience some failed requests. Thank you for your patience!
Dec 4, 10:37 UTC

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

Nov 30, 2023

Experiments List Page Not Loading

Resolved - This incident has been resolved.
Nov 30, 04:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 04:23 UTC

Investigating - We are currently investigating an issue with displaying experiments in the overview page for Web and Legacy FS projects.
Nov 30, 03:56 UTC

Nov 29, 2023

Search & Navigation Performance Issue - in parts of EU Region

Resolved - This incident has been resolved and the service is fully operational and healthy.
Nov 29, 18:34 UTC

Monitoring - The issue is mitigated, clusters remains stable and we are continuing closely monitoring the results.
Nov 29, 14:34 UTC

Update - The fix has been implemented and we are closely monitoring the results.
Nov 29, 14:31 UTC

Update - It has been verified that cluster EMEA15 only had a short, minor drop in performance and has been stable since then. We are actively working on stabilizing EMEA01, EMEA03, EMEA24 and will provide further updates as soon as they come available. Thank you for the patience.
Nov 29, 13:35 UTC

Identified - We have observed intermittent occurrences of the problem for a subset of the clients using Search & Navigation, in specifically EMEA01, EMEA03, EMEA15, EMEA24.

The issue is identified and we are in the process of implementing a fix for these clusters.

Thanks for your patience.
Nov 29, 11:37 UTC

Investigating - We are currently investigating an event that is impacting the performance on the Search & Navigation (FIND) service in parts of the EMEA region.

A subset of clients will be experiencing high latency or 5xx-errors.
Nov 29, 11:13 UTC

Ingestion Pipeline - Latency and Errors

Resolved - This incident has been resolved.
Nov 29, 18:19 UTC

Monitoring - The third party issue has been resolved and all systems are back to normal. We will continue to monitor but do not anticipate additional issues.
Nov 29, 16:01 UTC

Investigating - The data ingestion pipeline is currently experiencing issues with a third party vendor which is resulting in increased latency and error. We are actively working with the vendor to resolve the issue.
Nov 29, 15:54 UTC

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.