Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.
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Optimizely Support
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E-mail
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Telephone
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Support Portal - optimizely.com/support
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Optimizely Public Websites
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Optimizely main website - Optimizely.com
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World Developer Forum - world.optimizely.com
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Resolved -
The affected component was identified and the problem was resolved at 19:06 CEST. Only a part of users was affected by this problem.
Jul 17, 17:17 UTC
Investigating -
We are currently investigating an event that is impacting the availability of the graphical user interfaces for managing campaigns and content.
Jul 17, 16:59 UTC
Resolved -
This incident has been resolved.
Jul 13, 10:46 UTC
Monitoring -
A fix has been implemented and we're currently monitoring the results.
Jul 13, 09:32 UTC
Investigating -
We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers.
Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.
Jul 13, 08:56 UTC
Completed -
The scheduled maintenance has been completed.
Jul 12, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 14:00 UTC
Scheduled -
We will be upgrading our Kubernetes clusters for our Configured Commerce (B2B) service. There will not be a full outage during this upgrade, however clients may experience occasional missed API calls. The upgrade is expected to last a maximum of 8 hours, though we expect it should complete sooner.
Jun 29, 18:35 UTC
Resolved -
The incident has been resolved as the service has fully recovered and is stable.
Jul 9, 20:38 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jul 9, 19:03 UTC
Investigating -
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests.
We will continue to provide updates as they become available. Thank you for your patience.
Jul 9, 18:39 UTC