WAF Upgrade Notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 2024 - 00:00 UTC
Scheduled - We are excited to announce that we are upgrading the Web Application Firewall (WAF) for all of our customers before July 1st. This change will update the matching engine and rulesets to improve the security for all sites in DXP Cloud Services.

The new WAF has been running in log only mode for a while and we have evaluated the results. We do not expect any issues or disruptions to your site performance or functionality. However, if you do notice any issues, please contact support@optimizely.com.

We appreciate your trust and cooperation as we continue to enhance our services and security.
Apr 29, 2024 00:00 - Jul 1, 2024 00:00 UTC

About This Site

Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Under Maintenance
Australia East Under Maintenance
Australia Southeast Under Maintenance
Japan East Under Maintenance
Southeast Asia Under Maintenance
Digital Experience Cloud Service - EMEA Region Under Maintenance
North Europe Under Maintenance
West Europe Under Maintenance
Norway East Under Maintenance
Sweden Central Under Maintenance
UK South Under Maintenance
UAE North Under Maintenance
Digital Experience Cloud Service - NA Region Under Maintenance
Canada East Under Maintenance
Canada Central Under Maintenance
East US Under Maintenance
East US 2 Under Maintenance
North Central US Under Maintenance
West US Under Maintenance
West US 2 Under Maintenance
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
East US Operational
Canada East Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Custom Web- and Landing Pages ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled database maintenance on the Product Recommendations LIVE database server May 7, 2024 21:00-23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 2024 - 12:41 UTC
Scheduled - On May 7, 2024, Optimizely's Engineering department will do database maintenance on the Product Recommendations LIVE database server in SE region. During maintenance window we expect there to be downtime and unavailability of approximately 10 minutes.
Apr 22, 2024 - 12:11 UTC
Past Incidents
May 1, 2024
Content Recommendations: Interuption to tracking and profile updates
Resolved - Interaction tracking and profile updates in NA and EMEA experienced an interruption at April 29, 2024 1PM CEST. The situation was fully resolved by May 1, 2024 11AM CEST. API, recommendations, and content ingest remaining operational during this interruption. We are replaying interactions, which will bring data into its expected state.
May 1, 17:48 UTC
Apr 30, 2024

No incidents reported.

Apr 29, 2024

Unresolved incident: WAF Upgrade Notification.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Problem related to alerts from CAEA01 Search and Navigation cluster
Resolved - This incident has been resolved with no further occurrences.
Apr 26, 19:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 26, 13:44 UTC
Identified - The issue has been identified and we actively working on a fix.
Apr 26, 12:39 UTC
Update - We are continuing to investigate this issue and let you know as soon problem is identified. Thank you for your patience!
Apr 26, 11:31 UTC
Investigating - We are currently investigating problem related to alerts from CAEA01 Search and Navigation cluster (Canada region).
Apr 26, 10:30 UTC
Apr 25, 2024

No incidents reported.

Apr 24, 2024
Flags List Page Error
Resolved - This incident has been resolved.
Apr 24, 21:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 20:50 UTC
Investigating - We are currently investigating an error when trying to load the Flags list in Feature Experimentation.
Apr 24, 20:05 UTC
Apr 23, 2024
Access interupted to ODP application
Resolved - We encountered an issue with a third-party dependency that resulted in a disruption of the ODP application. Access to the application has been restored. Data ingest was not impacted during this situation.
Apr 23, 11:30 UTC
Apr 22, 2024
Content Recommendations: Interaction tracking and profile updates interuption
Resolved - Interaction tracking and profile updates in NA experienced an interruption at April 22, 2024 1AM CEST. The situation was fully resolved by April 24, 2024 9AM CEST. API, recommendations, and content ingest remaining operational during this interruption. We are replaying interactions, which will bring data into its expected state.
Apr 22, 23:00 UTC
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Campaign: Partial outage for different services
Resolved - We didn't notice any further problems and are confident that it will stay this way.
Investigation for the root cause and analysis of the resulting errors will go on.
Apr 18, 17:36 UTC
Monitoring - All services are working smoothly again since around 5:35 CEST. We are investigating for the root cause, analyzing the errors that showed up and monitoring the system closely.
Apr 18, 16:12 UTC
Investigating - Between 5:28 PM and 5:32 PM CEST different Campaign services had errors due to an unresponsive internal database.

We are investigating the problem.
Apr 18, 15:56 UTC
Apr 17, 2024

No incidents reported.

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