Search & Navigation Performance Issue - EU Region (EMEA04)

Incident Report for Optimizely Service

Resolved

There have been no further occurrences impacting the performance on the Search & Navigation (FIND) service in the EU region throughout the day. This issue is now Resolved.
Posted Jun 28, 2023 - 20:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 28, 2023 - 14:12 UTC

Update

We are continuing applying mitigation efforts and investigate the underlying cause and monitoring the service.
Posted Jun 28, 2023 - 11:56 UTC

Identified

Mitigation efforts have been applied and the service health starts recovering. We are continuing investigate the underlying cause and monitoring the service.
Posted Jun 28, 2023 - 09:53 UTC

Investigating

We are currently investigating an event that is impacting the performance on the Search & Navigation (FIND) service in the EU region, EMEA04.

A subset of clients will be intermittently experiencing high latency or 5xx-errors.
Posted Jun 28, 2023 - 08:32 UTC
This incident affected: Search and Navigation - EMEA Region (North Europe).