Digital Experience Cloud Service Incident - North Europe

Incident Report for Optimizely Service

Resolved

This incident has been resolved. We will continue our investigation with our third-party provider to establish the cause.
A Postmortem will be published as soon as it becomes available.
Posted Oct 28, 2022 - 01:28 UTC

Update

We are continuing to monitor the fix that was implemented earlier. Currently the service is healthy and stable.
Posted Oct 27, 2022 - 20:29 UTC

Update

We are continuing to monitor for any further issues related to the implemented fix.
Posted Oct 27, 2022 - 14:25 UTC

Monitoring

The fix has been implemented and we are monitoring the results.
Posted Oct 27, 2022 - 09:34 UTC

Update

Implementation of a fix continues for the issue identified earlier. Additional updates will be provided as they become available.
Posted Oct 27, 2022 - 06:11 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 27, 2022 - 04:51 UTC

Update

We are continuing to work with our partner to investigate this issue. A subset of clients may experience interruption while performing service management operations and deployment.
We apologize for the inconvenience and will share an update once we have more information.
Posted Oct 27, 2022 - 04:08 UTC

Investigating

We are currently investigating an issue with Azure App Service that affects a subset of clients utilizing Digital Experience Cloud Service within North Europe region.

We will post additional updates once we obtain more information.

Thank you for your patience.
Posted Oct 27, 2022 - 02:55 UTC