Digital Experience Cloud Service Unavailability
Incident
Report for Optimizely Service
Postmortem
We apologize for any inconvenience this event may have caused.
The incident was reported on the statuspage of our third-party supplier, CloudFlare, and the root cause analysis was published in their blog:
Cloudflare Status - Cloudflare Service Issues
https://blog.cloudflare.com/cloudflare-outage-on-june-21-2022/
Resolved
The incident has been resolved. We will continue our investigation to establish the cause.
A Post Mortem will be published as soon as it becomes available.
A Post Mortem will be published as soon as it becomes available.
Update
The service is reporting full functionality and we are continuing to closely monitor the health of the service.
Monitoring
The service has been recovering and we are continuing to monitor for any further issues.
Identified
The issue has been identified and our third party provider is implementing a fix.
We will be closely monitoring the results.
We will be closely monitoring the results.
Investigating
We are currently investigating application unavailability affecting a subset of clients utilizing Digital Experience Cloud Service possibly caused by our third party provider.
We will post additional updates once we obtain more information. Thank you for your patience.
We will post additional updates once we obtain more information. Thank you for your patience.
This incident affected: Optimizely Support (Support Portal - optimizely.com/support).