Optimizely Data Platform & Optimizely Connect Platform - Data ingestion, export and campaigns issues - NA region
Incident
Report for Optimizely Service
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented, and we are monitoring the results.
Update
Our cloud platform and storage vendors are working on mitigation and are in the recovery process. However, some Data Platform and Connect Platform services are still experiencing issues.
As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.
As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.
Update
Our cloud platform and storage vendors are working on mitigation and are in the recovery process. However, some Data Platform services are still experiencing issues.
As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.
As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.
Identified
Given that some of our vendors are still reporting performance issues, all continuous campaigns in NA region of ODP are paused.
This incident affected: Optimizely Data Platform - NA Region (Data Ingestion and Processing, Campaigns).