Optimizely Campaign - Database Maintenance
Scheduled Maintenance
Report for Optimizely Service
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear customer,
on Wednesday, April 23rd 2025 from 22:00 to 23:00 CEST we have to perform a scheduled maintenance on our data management platform.
Within the maintenance window there will be a complete platform downtime, where neither the Campaign User Interface nor the APIs nor any other service will be available. We will work very hard to reduce this time to an unavoidable minimum and prioritize on availability of the most critical functions like tracking and API.
During this phase of the downtime the services will respond to http requests with http error status. Any unprocessed data received prior to the start of the downtime phase will be automatically processed after the end of the downtime phase. The same applies to any scheduled jobs.
Please do not schedule send-outs during the maintenance to minimize subsequent processing delays and ensure you re-sent not accepted API requests after the maintenance was finished! The Campaign Secured File Transfer Service (SFTP) will be available during the entire maintenance window, but no data will be processed during the downtime.
We realize this may create some short-term hassle for you and sincerely apologize for it. We hope you will understand the necessity of this action, which will enable us to continuously provide you with our stable, secure and usually uninterrupted service in the future.
Thank you for your understanding!
Your Optimizely Campaign Team
on Wednesday, April 23rd 2025 from 22:00 to 23:00 CEST we have to perform a scheduled maintenance on our data management platform.
Within the maintenance window there will be a complete platform downtime, where neither the Campaign User Interface nor the APIs nor any other service will be available. We will work very hard to reduce this time to an unavoidable minimum and prioritize on availability of the most critical functions like tracking and API.
During this phase of the downtime the services will respond to http requests with http error status. Any unprocessed data received prior to the start of the downtime phase will be automatically processed after the end of the downtime phase. The same applies to any scheduled jobs.
Please do not schedule send-outs during the maintenance to minimize subsequent processing delays and ensure you re-sent not accepted API requests after the maintenance was finished! The Campaign Secured File Transfer Service (SFTP) will be available during the entire maintenance window, but no data will be processed during the downtime.
We realize this may create some short-term hassle for you and sincerely apologize for it. We hope you will understand the necessity of this action, which will enable us to continuously provide you with our stable, secure and usually uninterrupted service in the future.
Thank you for your understanding!
Your Optimizely Campaign Team
This scheduled maintenance affected: Campaign (Omnichannel Marketing Solution) - EMEA Region (E-mail dispatch, Bounce management, Tracking, Online versions of mailings, Campaign user interface, Campaign APIs (REST, HTTP, SOAP), Campaign E-Mail Submission via SMTP, Custom Web- and Landing Pages, Scheduled Jobs).