Scheduled Maintenance of the Optimizely Campaign Platform on Thursday, January 26th
Scheduled Maintenance
Report for Optimizely Service
Completed
All services are fully functional again.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
We will be undergoing scheduled maintenance during this time.
Scheduled
Dear Optimizely Campaign customer,
On Thursday, January 26th, 2023 from 19:50 to 22:00 we have to perform a scheduled maintenance enabling our data center operator to perform required physical changes. These changes will have to be executed to ensure your and our requirements regarding a reliable, secure and performant operation can also be met in the future.
Within the maintenance window there will be a complete platform downtime, where neither the Campaign User Interface nor the APIs nor any other service will be available. We will work very hard to reduce this time to an unavoidable minimum and prioritize on availability of the most critical functions like tracking and API.
During this phase of the downtime the services will respond to http requests with http error status. Any unprocessed data received prior to the start of the downtime phase will be automatically processed after the end of the downtime phase. The same applies to any scheduled jobs.
Please do not schedule send-outs during the maintenance to minimize subsequent processing delays and ensure you re-send not accepted API requests after the maintenance has finished.
We realize this may create some short-term problems for you and sincerely apologize for it. We hope you will understand the necessity of this action, which we are obliged to take in order to support the data center operator.
Please reach out to our Technical Support Teams if you have any further questions or need assistance:
• DACH: campaignsupport@optimizely.com
• Other regions: support@optimizely.com
Best regards,
Your Optimizely Team
On Thursday, January 26th, 2023 from 19:50 to 22:00 we have to perform a scheduled maintenance enabling our data center operator to perform required physical changes. These changes will have to be executed to ensure your and our requirements regarding a reliable, secure and performant operation can also be met in the future.
Within the maintenance window there will be a complete platform downtime, where neither the Campaign User Interface nor the APIs nor any other service will be available. We will work very hard to reduce this time to an unavoidable minimum and prioritize on availability of the most critical functions like tracking and API.
During this phase of the downtime the services will respond to http requests with http error status. Any unprocessed data received prior to the start of the downtime phase will be automatically processed after the end of the downtime phase. The same applies to any scheduled jobs.
Please do not schedule send-outs during the maintenance to minimize subsequent processing delays and ensure you re-send not accepted API requests after the maintenance has finished.
We realize this may create some short-term problems for you and sincerely apologize for it. We hope you will understand the necessity of this action, which we are obliged to take in order to support the data center operator.
Please reach out to our Technical Support Teams if you have any further questions or need assistance:
• DACH: campaignsupport@optimizely.com
• Other regions: support@optimizely.com
Best regards,
Your Optimizely Team
This scheduled maintenance affected: Campaign (Omnichannel Marketing Solution) - EMEA Region (E-mail dispatch, Bounce management, Tracking, Online versions of mailings, Hosting of images and files, Campaign user interface, Campaign APIs (REST, HTTP, SOAP), Campaign E-Mail Submission via SMTP, Campaign Secured File Transfer Service (SFTP), Custom Web- and Landing Pages, Scheduled Jobs).