CMP: Modules are not loading in the platform

Incident Report for Optimizely Service

Resolved

This incident has been resolved.

Posted Jul 31, 2026 - 20:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 31, 2026 - 19:31 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 31, 2026 - 18:39 UTC

Investigating

We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause.

We'll post an update here as soon as we know more — thanks for bearing with us.

Posted Jul 31, 2026 - 17:53 UTC

This incident affected: Content Marketing Platform (Library, Plan, Requests).