Incident - Product Recommendation - EMEA (SE Cluster 1)
Incident
Report for Optimizely Service
Resolved
This incident has been resolved. We shall continue our investigation to establish the cause.
A Post Mortem will be published as soon as it becomes available.
A Post Mortem will be published as soon as it becomes available.
Update
We will continue to monitor the code fix that has been successfully deployed. At this moment, service is reporting full functionality and we are continuing to closely monitor the health of the service.
Product catalog updates on SE Cluster 1 are being done according to their normal schedule.
In case if the situation changes, we will provide a new update.
Product catalog updates on SE Cluster 1 are being done according to their normal schedule.
In case if the situation changes, we will provide a new update.
Monitoring
A code fix has tested successfully and been deployed. At this moment, service is reporting full functionality and we are continuing
to closely monitor the health of the service.
Product catalog updates on SE Cluster 1 are being done according to their normal schedule.
If the situation changes, we will provide a new update.
to closely monitor the health of the service.
Product catalog updates on SE Cluster 1 are being done according to their normal schedule.
If the situation changes, we will provide a new update.
Update
The code fix testing is still ongoing and will go into deployment as soon as the successful result is confirmed.
Core functionality remains unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated.
Core functionality remains unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated.
Update
The code fix testing is still ongoing and will go into deployment as soon as the successful result is confirmed.
Core functionality remains unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated.
Core functionality remains unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated.
Update
A potential code fix for the issue identified earlier has been developed and currently in QA testing.
Additional updates will be provided as they become available.
Core functionality remains unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated until the fix is fully deployed following successful testing.
Additional updates will be provided as they become available.
Core functionality remains unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated until the fix is fully deployed following successful testing.
Update
We are continuing to develop the code fix for the issue identified earlier, and additional updates will be provided as they become available.
Core functionality remains unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated.
Core functionality remains unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated.
Update
Development of a fix continues for the primary issue identified earlier.
The nature of this fix will take some time to implement and we will provide additional updates as they become available.
Core functionality remains unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated.
The nature of this fix will take some time to implement and we will provide additional updates as they become available.
Core functionality remains unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated.
Identified
The primary issue has been identified and teams are working on developing a fix. The nature of this fix will take some time to implement and we will provide additional updates as they become available.
Currently, core functionality is unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated.
Currently, core functionality is unaffected, but a subset of EMEA clients on the SE Cluster 1 catalog products cannot be updated.
Investigating
We are currently investigating an issue that may affect a subset of clients who are currently utilizing product recommendation where the product catalog cant be updated.
We will post additional updates hourly or when we have information available.
Thank you for your patience.
We will post additional updates hourly or when we have information available.
Thank you for your patience.