Search & Navigation - Optimizely JS Dependency performance issue.

Incident Report for Optimizely Service

Resolved

This incident has been resolved and the services has remained stable and healthy

Posted Oct 11, 2023 - 20:22 UTC

Update

We are continuing to monitor the fix that was applied. All affected services are fully mitigated and stable at this time

Posted Oct 11, 2023 - 18:38 UTC

Update

Hot fix was applied and we continue to monitor for any further issues.

Posted Oct 11, 2023 - 13:15 UTC

Monitoring

We've taken steps to address the issue and improve performance. We are continuing investigate the underlying cause and monitoring the service.

Posted Oct 11, 2023 - 05:42 UTC

Investigating

We are currently investigating an event that is impacting the performance of Optimizely Search & Navigation JS Dependency (https://dl.episerver.net/current/epi-util/find.js)

A subset of clients will be intermittently experiencing high latency or unresponsiveness when loading the website.

Posted Oct 11, 2023 - 04:31 UTC

This incident affected: Search and Navigation - APAC Region (Singapore, Australia East), Search and Navigation - EMEA Region (Norway East, Sweden Central, UK South, North Europe), and Search and Navigation - NA Region (Canada East, US East, US West).