FIND Incident - EU Region (EMEA01)

Incident Report for Optimizely Service

Resolved

This incident has been resolved.

We will continue to investigate the root cause. An incident report will be published as soon as the cause has been established.

Posted Nov 15, 2019 - 12:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 14, 2019 - 16:09 UTC

Update

Engineers deployed an initial mitigation at 14:30 CET. After continued monitoring of the mitigation it was retracted as it didn't meet the required results in reliability and performance. We are continuing to investigate the ongoing issues.

Posted Nov 14, 2019 - 15:27 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 14, 2019 - 14:07 UTC

Investigating

We are currently investigating an event that is impacting the functionality on the FIND service in the EU region (EMEA01). A subset of clients will be experiencing high latency or 5xx-errors.

Posted Nov 14, 2019 - 13:34 UTC