Visitor Intelligence incident - US East Region

Incident Report for Optimizely Service

Resolved

This incident has been resolved and the event processing queue has been cleared. We will continue our investigation to
establish the cause.

Posted Oct 27, 2021 - 09:00 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 26, 2021 - 17:22 UTC

Monitoring

A fix has been implemented and we have enabled event processing. We will continue to closely monitor the service health.

Posted Oct 26, 2021 - 17:22 UTC

Update

We are continuing to investigate this issue.

Posted Oct 26, 2021 - 15:18 UTC

Investigating

We are currently investigating an event that is impacting the availability with Visitor Intelligence (Profile Store) in the East US. We still accept events but stopped the data processing to minimize the load.

We will provide more updates as soon as they become available.

Thank you for your patience.

Posted Oct 26, 2021 - 14:01 UTC