Telephone issues

Incident Report for Optimizely Service

Resolved

This incident has been resolved.

Posted Aug 28, 2015 - 19:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 28, 2015 - 17:59 UTC

Update

Our landline phone provider is still having issues with the telephone services. We have managed to re-route all our International numbers and have also setup a temporary local Swedish number that you can use to reach us until the root cause has been resolved.

You may reach us at:
Worldwide: +46 8 52 500 970 (Temporary number)
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161

Posted Aug 26, 2015 - 18:47 UTC

Investigating

We are currently experiencing problems with all incoming landline telephone calls. This affects any calls made to the Swedish offices, as well as the Managed Services Service Desk (both national and international numbers).
Mobile telephone numbers are fully operational.

Any questions can be sent to support@episerver.com

Posted Aug 26, 2015 - 11:39 UTC