Disruption retrieving secure datafile endpoint

Incident Report for Optimizely Service

Resolved

The issue has been resolved.
Posted Jul 02, 2025 - 01:37 UTC

Monitoring

A fix for the issue has been implemented and we're monitoring the results of the change.
Posted Jul 02, 2025 - 01:26 UTC

Identified

We have identified an issue disrupting some requests to authenticated datafile delivery. We are currently working on a fix to address the issue.
Posted Jul 02, 2025 - 01:24 UTC

Update

We are investing an issue disrupting some requests for authenticated datafile delivery.
Posted Jul 02, 2025 - 00:33 UTC

Investigating

We are currently investigating an issue that is disrupting access to the Optimizely Data Platform (ODP).
Posted Jul 02, 2025 - 00:13 UTC
This incident affected: Optimizely Data Platform - APAC Region (ODP Application), Optimizely Data Platform - EMEA Region (ODP Application), Optimizely Data Platform - NA Region (ODP Application), and Feature Experimentation (Datafile Build Service).
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