Optimizely E-Mail Support Outage

Incident Report for Optimizely Service

Investigating

We are aware of a global outage affecting Microsoft 365 services, including email. As a result, support requests sent to Optimizely by email may be delayed or may not be delivered until Microsoft resolves the issue.

Phone and the support portal are not affected and remain fully available. If your request is urgent, please contact us through one of those channels. If you emailed us during this outage, please resubmit your request through the support portal so we don't miss it.

We will post updates here as more information becomes available.

Posted Nov 12, 2026 - 22:15 UTC

This incident affects: Optimizely Support (E-mail).