Search & Navigation Performance Issue - EMEA Region (EMEA01)

Incident Report for Optimizely Service

Resolved

This incident has been resolved. We will continue our investigation to
establish the cause.

A Post Mortem will be published as soon as it becomes available.

Posted Dec 22, 2022 - 15:49 UTC

Update

This service is operational. We are continuing to monitor performance.

Posted Dec 22, 2022 - 13:35 UTC

Monitoring

A fix has been implemented and we are closely monitoring the results.

Posted Dec 22, 2022 - 10:27 UTC

Identified

The issue has been identified and we are working on mitigation.
More updates will be provided as soon as they become available.

Posted Dec 22, 2022 - 09:34 UTC

Investigating

We are currently investigating an event that is impacting the performance on the Search & Navigation (FIND) service in the EMEA region, EMEA01.

A subset of clients will be intermittently experiencing high latency or 5xx-errors.

Posted Dec 22, 2022 - 08:48 UTC