Issue with Cloud license portal

Incident Report for Optimizely Service

Resolved

This incident has been resolved.

Posted Oct 16, 2025 - 13:26 UTC

We are continuing to monitor for any further issues.

Posted Oct 16, 2025 - 11:59 UTC

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2025 - 11:35 UTC

The issue has been identified and a fix is being implemented.

Posted Oct 16, 2025 - 11:23 UTC

We are currently investigating issue with Cloud license portal. It can result in CMS backend license check may fail and longer DXP provisioning.

Posted Oct 16, 2025 - 11:11 UTC

This incident affected: Digital Experience Cloud Service - Management Portal.