Performance issue with Search and Navigation on EMEA26

Incident Report for Optimizely Service

Resolved

This incident has been resolved.

Posted Apr 01, 2025 - 06:25 UTC

Monitoring

A fix has been implemented and we are closely monitoring the results.

Posted Apr 01, 2025 - 05:05 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 01, 2025 - 04:47 UTC

Investigating

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the Europe region - EMEA26. A subset of clients might experiencing high latency or 5xx-errors.

We will post additional updates when we have information available.

Thank you for your patience.

Posted Apr 01, 2025 - 04:24 UTC

This incident affected: Digital Experience Cloud Service - EMEA Region (North Europe, West Europe).