Network connectivity issues in Sweden

Incident Report for Optimizely Service

Resolved

This incident has been resolved.
Posted Nov 30, 2020 - 07:59 UTC

Monitoring

We are currently working on short and long term corrective actions to stabilize the service. At this moment, service is reporting full functionality and we are continuing to closely monitor the health of the service.
Posted Nov 27, 2020 - 22:48 UTC

Update

We are continuing to investigate this issue.

We apologize for the inconvenience and will share an update once we have more information.
Posted Nov 27, 2020 - 21:24 UTC

Investigating

After identifying the issue and applying a fix, while we actively were monitoring the situation we noticed the issue starting to reoccur.

We are working diligently to identify the root cause and apply a long-term fix.
Posted Nov 27, 2020 - 19:42 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 27, 2020 - 14:12 UTC

Monitoring

A workaround has been implemented and we are monitoring the results.
Posted Nov 27, 2020 - 11:04 UTC

Investigating

We are currently investigating a network connectivity issue in one of our Swedish Datacenters.

A subset of clients will be experiencing high latency or 5xx-errors.

We apologize for the inconvenience and will share an update once we have more information.
Posted Nov 27, 2020 - 10:31 UTC