Network / Load Balancing

Incident Report for Optimizely Service

Resolved

This incident has been resolved.

Posted Sep 15, 2015 - 10:23 UTC

Monitoring

A workaround has been successfully applied and we will be monitoring the outcome.

Posted Sep 14, 2015 - 21:29 UTC

Identified

Initial investigation indicated that the outage would have been caused by our CDN service. But the root cause was later identified to be caused by partial outage in our load balancing cluster in Datacenter SE2.

Posted Sep 14, 2015 - 21:28 UTC

Investigating

We are currently investigating partial outages that has an impact on all sites using our CDN services from some regions.

We will keep you posted with new status updates as soon as we have more knowledge about the root cause.

Any questions can be sent to support@episerver.com or call:

Worldwide: +46 8 555 827 50
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161

Posted Sep 14, 2015 - 21:12 UTC

This incident affected: Optimizely Support (E-mail, Telephone, Support Portal - optimizely.com/support).