Intermittent Availability with Cloud license portal

Incident Report for Optimizely Service

Resolved

This incident has been resolved.

Posted Oct 23, 2025 - 08:19 UTC

Monitoring

A workaround has been implemented and we are monitoring the results.

Posted Oct 23, 2025 - 07:36 UTC

Investigating

We are currently investigating an availability issue with Cloud license portal. It can result in CMS backend license check failure and longer DXP provisioning.

We will post additional updates when we have information available.

Thank you for your patience.

Posted Oct 23, 2025 - 06:47 UTC