Visitor Intelligence issue in EAST US region
Incident
Report for Optimizely Service
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and the service has been largely restored, though its possible to see come continued performance fluctuations for a small subset of clients. We are continuing to monitor and work towards full restoration.
Update
Work to resolve this service interruption continues as a high priority and we will continue to provide updates here as they become available. Thank you for your patience.
Update
Efforts to resolve this service disruption remain ongoing as high priority and we will continue to provide updates here as they become available. Thank you for your patience.
Update
Issues were encountered during the recovery process which will result in a delay in the restoration of services. Efforts to resolve this service disruption remain ongoing as high priority and we will continue to provide updates here as they become available. Thank you for your patience.
Update
The issue has been identified and mitigation efforts have been applied. System recovery will take time to complete and service may be continue to be unresponsive until recovery has completed.
Update
Mitigation efforts remain ongoing, as the service in East US remains unresponsive.
Update
The service status remains as unresponsive. We are continuing working on mitigating the issue and will provide further updates as soon as they are available. Thank you for your patience.
Update
The service is currently unresponsive. We are continuing working on mitigating the issue. We will provide updates as soon as they are available. Thank you for your patience.
Update
Service performance has degraded to many failed requests. We continue to work extensively on stabilize the service.
Identified
We have an ongoing performance issue with the Visitor Intelligence EAST US region service and are working on mitigations. The service performance is degraded and a subset of customers might experience long response time or 500 errors.
We will provide updates as soon as they are available. Thank you for your patience.
We will provide updates as soon as they are available. Thank you for your patience.