Search & Navigation Performance Issue - EU Region

Incident Report for Optimizely Service

Resolved

This incident has been resolved.

Posted Nov 13, 2023 - 01:19 UTC

Monitoring

The fix has been implemented and we are closely monitoring the results.

Posted Nov 10, 2023 - 07:16 UTC

Identified

We have observed intermittent occurrences of the problem for a subset of the clients using Search & Navigation in specifically EMEA20, EMEA25, EMEA02, EMEA05, EMEA07, EMEA04
We have identified the issue and are in the process of implementing a fix for these clusters.
Thanks for your patience.

Posted Nov 10, 2023 - 06:52 UTC

Investigating

We are currently investigating an event that is impacting the performance on the Search & Navigation (FIND) service in the EMEA region.

A subset of clients will be experiencing high latency or 5xx-errors.

Posted Nov 10, 2023 - 06:14 UTC

This incident affected: Search and Navigation - EMEA Region (North Europe).