Intermittent ODP authentication issues

Incident Report for Optimizely Service

Resolved

This incident has been resolved.

Posted Aug 27, 2025 - 20:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 27, 2025 - 19:35 UTC

Investigating

We have received reports of some customers receiving a 502 Bad Gateway error when logging into ODP

Posted Aug 27, 2025 - 16:08 UTC

This incident affected: Optimizely Data Platform - APAC Region (ODP Application), Optimizely Data Platform - EMEA Region (ODP Application), and Optimizely Data Platform - NA Region (ODP Application).