Visitor Intelligence incident - EMEA Region

Incident Report for Optimizely Service

Resolved

This incident has been resolved. We will continue our investigation to establish the root cause.
Thank you for your patience!
Posted Sep 20, 2021 - 12:11 UTC

Monitoring

There have not been any issues since the mitigation efforts have been applied. We are continuing to closely monitor the health of the service. We will continue to analyze further in order to establish the root cause.
Posted Sep 20, 2021 - 10:19 UTC

Identified

The engineering team has applied a workaround to mitigate the impact and continue monitoring the results.
Posted Sep 20, 2021 - 09:22 UTC

Investigating

We are currently investigating an event that is impacting the functionality of the Visitor Intelligence service in the EMEA region.
We will post additional updates once we obtain more information.
Posted Sep 20, 2021 - 08:27 UTC