CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)

Incident Report for Optimizely Service

Monitoring

A fix has been implemented and we're now monitoring the results.

Posted Sep 20, 2026 - 11:51 UTC

Identified

The issue has been identified and a fix is being implemented

Posted Sep 20, 2026 - 11:29 UTC

Investigating

We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.

Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.

We will provide a follow-up update as soon as new information becomes available.

Posted Sep 20, 2026 - 11:24 UTC

This incident affects: Content Marketing Platform (Library, Plan, Requests, Analytics).