CMP - Issue with Rich Text Editor

Incident Report for Optimizely Service

Resolved

The issue has now been resolved, and our customers do not need to take any action from their end. The 'Rich Text Editor' should now function as expected.

Posted Jun 16, 2025 - 19:33 UTC

Investigating

We are investigating an issue involving CMP users being unable to edit content using the 'Rich Text Editor' due to a downtime with a downstream partner. We are actively working with our partner on a solution and we will post additional updates once we obtain more information. Thank you for your patience!

Posted Jun 16, 2025 - 18:06 UTC

This incident affected: Content Marketing Platform (Library, Plan, Requests).