Content Recommendations services are down

Incident Report for Optimizely Service

Resolved

This incident has been resolved.

Posted Oct 18, 2024 - 10:54 UTC

Monitoring

A fix has been implemented and we are closely monitoring the results.

Posted Oct 18, 2024 - 09:39 UTC

Identified

The issue has been identified. We have implemented a fix and service started recovering.

Posted Oct 18, 2024 - 09:27 UTC

Investigating

We are currently investigating the issue with the Content Recommendations services that are down.

Posted Oct 18, 2024 - 08:51 UTC

This incident affected: Content Recommendations - APAC Region (Content Recommendations API, Content Recommendations Management Interface, Visitor Intelligence), Content Recommendations - EMEA Region (Content Recommendations API, Content Recommendations Management Interface, Visitor Intelligence), Content Recommendations - NA Region (Content Recommendations API, Content Recommendations Management Interface, Visitor Intelligence), and Content Recommendations - CAEA Region (Content Recommendations API, Content Recommendations Management Interface, Visitor Intelligence).