Search & Navigation Performance Issue - AU Region
Incident
Report for Optimizely Service
Resolved
Our third-party Microsoft partner has completed rolling back all the caches to stable version. The service has been confirmed to fully restored.
Thank you for your patience.
Thank you for your patience.
Update
The Search and Navigation service remains healthy while we are still waiting for permanent fix from our third-party Microsoft team in order to confirm full resolution.
We will continue to monitor the service, and post further updates when we get more information.
Thank you for your patience.
We will continue to monitor the service, and post further updates when we get more information.
Thank you for your patience.
Monitoring
We have applied additional mitigation steps and are monitoring the results.
Update
Search & Navigation performance (AU region) is getting impacted by ongoing Redis cache event in Australia East. Microsoft Azure has identified the issue. The issue has been attributed to a code regression, and Microsoft team is actively working to roll back the changes.
Identified
The issue has been identified to be related to third-party connection. Our internal team has escalated this issue to the third-party provider.
Investigating
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the AU region. A subset of clients may experience high latency or 5xx-errors.
This incident affected: Search and Navigation - APAC Region (Australia East).