Optimizely Graph - Latency issue in all regions.
Incident
Report for Optimizely Service
Resolved
This incident has been resolved.
Monitoring
Work continues with a subsequent hotfix deployed and implementation ongoing with resources showing improvement. We will continue to monitor and work with our third-party support to identify initial root cause.
Additional updates shall be posted as we have them. Thank you for your patience.
Additional updates shall be posted as we have them. Thank you for your patience.
Update
While an initial issue has been identified and a fix has been deployed, a subset of customers has reported ongoing difficulty. We continue to work with our third-party support to identify additional underlying fault which may have been revealed by the first deployment.
Additional updates shall be posted as we have them. Thank you for your patience.
Additional updates shall be posted as we have them. Thank you for your patience.
Identified
An issue has been identified and a fix has been deployed. We will continue to monitor and evaluate as the fix is implemented.
Update
We are continuing to work with our third-party vendor on this issue.
As a current workaround to improve the request latency, add the following query-string parameter to the request send to Graph: &stored=true
Additional updates will be posted as we obtain more information. Thank you for your patience.
As a current workaround to improve the request latency, add the following query-string parameter to the request send to Graph: &stored=true
Additional updates will be posted as we obtain more information. Thank you for your patience.
Update
We are continuing to investigate the issue with request latency. Meanwhile the following work around can be used to improve the request latency, add the following query-string parameter to the request send to Graph: &stored=true.
We will post additional updates once we obtain more information. Thank you for your patience.
We will post additional updates once we obtain more information. Thank you for your patience.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating a latency issue in Optimizely Graph in all regions.
We will post additional updates when we have information available. Thank you for your patience.
We will post additional updates when we have information available. Thank you for your patience.
This incident affected: Optimizely Graph - APAC Region, Optimizely Graph - EMEA Region, Optimizely Graph - NA Region, and Optimizely Graph - UAEN Region.