Digital Experience Platform (DXP) - Issue with deployments

Incident Report for Optimizely Service

Resolved

This incident has been resolved.
Posted May 21, 2025 - 14:55 UTC

Monitoring

The hotfix release is in its final stages. Deployments appear to continue to function normally and monitoring shows no stuck deployments since we switched to the updated automation account at 11:05 AM (UTC). We will continue to monitor closely until the hotfix release is fully completed.
Posted May 21, 2025 - 13:58 UTC

Update

An ongoing system release with a fix is still progressing. New Customer deployments should work as normal now and any ongoing Customer deployments are advised to keep on running. Thank you for your patience!
Posted May 21, 2025 - 12:39 UTC

Update

An ongoing system release with a fix is progressing. New Customer deployments should work as normal now and any ongoing Customer deployments are advised to keep on running.
Posted May 21, 2025 - 11:21 UTC

Identified

We are currently experiencing an ongoing issue with deployments and therefore recommend that you do not start any new deployments at this time. We expect the issue to be solved in a short time.

We will provide additional updates as soon as they become available. Thank you for your patience!
Posted May 21, 2025 - 10:40 UTC
This incident affected: Digital Experience Cloud Service - Management Portal.