Optimizely Campaign: Maintenance work on 13.11.2022
Scheduled Maintenance
Report for Optimizely Service
Postmortem
The maintenance has been successfully completed.
In the period from 13:21 to 13:52 the mentioned Campaign Services were not available.
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Customer,
On Sunday, November 13th 2022 from 12:55 to 14:25 we have to perform a scheduled maintenance to perform a major update of our data management platform.
Within the maintenance window there will be a complete platform downtime, where neither the Campaign User Interface nor the APIs nor any other service except for the file transfer services will be available. We will work very hard to reduce this time to an unavoidable minimum and prioritize on availability of the most critical functions like tracking and API.
During this phase of the downtime the services will respond to http requests with http error status. Any unprocessed data received prior to the start of the downtime phase will be automatically processed after the end of the downtime phase. The same applies to any scheduled jobs.
Please do not schedule send-outs during the maintenance to minimize subsequent processing delays and ensure you re-sent not accepted API requests after the maintenance was finished.
We realize this may create some short-term hassle for you and sincerely apologize for it. We hope you will understand the necessity of this action, which will enable us to continuously provide you with our stable, secure and usually uninterrupted service in the future.
Additionally, the performed update brings the following benefits:
• data encryption of recipient data by default
• new data management functionalities enabling future Campaign product evolution
• increased performance and scalability
Please reach out to our Technical Support Team via
campaignsupport@optimizely.com if you have any further questions or need assistance.
Best regards,
Your Optimizely Team
On Sunday, November 13th 2022 from 12:55 to 14:25 we have to perform a scheduled maintenance to perform a major update of our data management platform.
Within the maintenance window there will be a complete platform downtime, where neither the Campaign User Interface nor the APIs nor any other service except for the file transfer services will be available. We will work very hard to reduce this time to an unavoidable minimum and prioritize on availability of the most critical functions like tracking and API.
During this phase of the downtime the services will respond to http requests with http error status. Any unprocessed data received prior to the start of the downtime phase will be automatically processed after the end of the downtime phase. The same applies to any scheduled jobs.
Please do not schedule send-outs during the maintenance to minimize subsequent processing delays and ensure you re-sent not accepted API requests after the maintenance was finished.
We realize this may create some short-term hassle for you and sincerely apologize for it. We hope you will understand the necessity of this action, which will enable us to continuously provide you with our stable, secure and usually uninterrupted service in the future.
Additionally, the performed update brings the following benefits:
• data encryption of recipient data by default
• new data management functionalities enabling future Campaign product evolution
• increased performance and scalability
Please reach out to our Technical Support Team via
campaignsupport@optimizely.com if you have any further questions or need assistance.
Best regards,
Your Optimizely Team
This scheduled maintenance affected: Campaign (Omnichannel Marketing Solution) - EMEA Region (E-mail dispatch, Bounce management, Tracking, Online versions of mailings, Hosting of images and files, Campaign user interface, Campaign APIs (REST, HTTP, SOAP), Campaign E-Mail Submission via SMTP, Campaign Secured File Transfer Service (SFTP), Custom Web- and Landing Pages).