SaaS CMS experiencing degraded performance
Incident
Report for Optimizely Service
Resolved
The incident has been fully resolved for all confirmed impacted customers.
As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade.
Thank you for your cooperation and patience throughout this process.
As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade.
Thank you for your cooperation and patience throughout this process.
Update
We still continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
Update
We are continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
Monitoring
A fix has been implemented and we are monitoring the results. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
Identified
The issue has been identified and a fix is being implemented. Thank you for your patience!
Update
We are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information.
Thank you for your patience.
Thank you for your patience.
Update
A subset of impacted clients has been successfully reverted to the previous version, and all associated sites are fully operational.
Meanwhile, we are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information.
Thank you for your patience.
Meanwhile, we are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information.
Thank you for your patience.
Investigating
Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.
We will continue to share the update once it is available.
Thank you for your patience.
We will continue to share the update once it is available.
Thank you for your patience.
This incident affected: CMS SaaS - APAC Region (Australia East), CMS SaaS - EMEA Region (North Europe, UAE North), and CMS SaaS - NA Region (East US, East US 2).