DAM Asset Renditions Unavailable (GCP)
Incident
Report for Optimizely Service
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented for the issue affecting DAM asset renditions on the GCP stack.
We are actively monitoring the situation to confirm full stability. If you are still experiencing issues, please contact Optimizely Technical Support Services for assistance.
We will provide a final update once the incident is fully resolved.
We are actively monitoring the situation to confirm full stability. If you are still experiencing issues, please contact Optimizely Technical Support Services for assistance.
We will provide a final update once the incident is fully resolved.
Investigating
We are currently investigating an issue affecting customers hosted on the GCP stack.
Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions.
The rendition configuration UI in CMP Settings > Assets also appears to be impacted, with rendition setups failing to load correctly.
Affected: Optimizely Content Marketing Platform (CMP) – DAM / Asset Renditions
Infrastructure: GCP-hosted customers only
Impact: Image renditions unavailable; 'GET /v3/assets/{asset_id}/renditions' returning 500
We are actively investigating the root cause and will provide an update soon.
Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions.
The rendition configuration UI in CMP Settings > Assets also appears to be impacted, with rendition setups failing to load correctly.
Affected: Optimizely Content Marketing Platform (CMP) – DAM / Asset Renditions
Infrastructure: GCP-hosted customers only
Impact: Image renditions unavailable; 'GET /v3/assets/{asset_id}/renditions' returning 500
We are actively investigating the root cause and will provide an update soon.
This incident affected: Content Marketing Platform (Library, Open API).