Visitor Intelligence incident - US East Region

Incident Report for Optimizely Service

Resolved

This incident has been resolved. We will continue our investigation to establish the full root cause and resolution.

Posted Oct 22, 2021 - 08:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2021 - 21:44 UTC

Investigating

We are currently investigating this issue.

Posted Oct 20, 2021 - 17:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2021 - 16:40 UTC

Investigating

We are currently investigating an issue with Visitor Intelligence (Profile Store) in the East US. We still accept events but stopped the data processing to minimize the load.

We will provide more updates as soon as they become available.

Posted Oct 20, 2021 - 15:17 UTC