DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control

Incident Report for Optimizely Service

Resolved

Our vendor has confirmed this issue has been resolved
Posted Jun 12, 2026 - 15:40 UTC

Update

System performance should be restored but we will continue to monitor closely.
Posted Jun 12, 2026 - 15:24 UTC

Monitoring

Our vendor has confirmed that a fix has been implemented and they are monitoring the results. We will continue to monitor the situation closely.
Posted Jun 12, 2026 - 15:09 UTC

Identified

Our vendor has confirmed the issue has been identified and a fix is being implemented.
Posted Jun 12, 2026 - 15:03 UTC

Investigating

We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
Posted Jun 12, 2026 - 14:50 UTC
This incident affected: Digital Experience Cloud Service - Management Portal, Configured Commerce – APAC Region, Configured Commerce – EMEA Region, and Configured Commerce – NA Region.