Management Portal (PaaS-portal) availability

Incident Report for Optimizely Service

Resolved

This incident has been resolved.
Posted Jun 14, 2023 - 13:08 UTC

Update

We are continuing to monitor the service to ensure it is fully restored.
Posted Jun 14, 2023 - 02:18 UTC

Update

A fix has been implemented and service is operational. We are continuing to monitor the health of the service and will provide additional updates as they become available.
Posted Jun 13, 2023 - 20:49 UTC

Update

The service remains available to the majority of users. We are continuing our efforts to improve the availability and stability of the service and to apply a full scope resolution
Posted Jun 13, 2023 - 18:40 UTC

Monitoring

Mitigation has been applied successfully and the service should be restored for the majority of users. A very limited subset of users may still experience a temporary disruption to the service which should subsequently, auto-resolve shortly thereafter. We are continuing to identify a root cause and to apply a full scope resolution.
Posted Jun 13, 2023 - 16:07 UTC

Identified

The issue has been identified and we are currently working on mitigation efforts
Posted Jun 13, 2023 - 14:50 UTC

Investigating

We are continuing to investigate an ongoing issue in the Management Portal (PaaS-portal). We will continue to provide additional updates as they become available.
Posted Jun 13, 2023 - 14:42 UTC
This incident affected: Digital Experience Cloud Service - Management Portal.