Cloudflare outage causing service disruption
Incident
Report for Optimizely Service
Resolved
This incident has been resolved
Monitoring
The issue has been identified with Cloudflare and they have pushed out a fix. Their status page shows full health again but we will continue to monitor the health of our services.
Investigating
We are currently aware of an active incident with Cloudflare that is affecting our products and services. We are continuing to investigate and correspond with Cloudflare to push for rapid mitigation.
This incident affected: Campaign (Omnichannel Marketing Solution) - EMEA Region (E-mail dispatch, Bounce management, Tracking, Online versions of mailings, Hosting of images and files, Campaign user interface, Campaign APIs (REST, HTTP, SOAP), Campaign E-Mail Submission via SMTP, Campaign Secured File Transfer Service (SFTP), Custom Web- and Landing Pages, Scheduled Jobs), Digital Experience Cloud Service - APAC Region (Australia East, Australia Southeast, Japan East, Southeast Asia), Digital Experience Cloud Service - EMEA Region (North Europe, West Europe, Norway East, Sweden Central, UK South, UAE North), Digital Experience Cloud Service - NA Region (Canada East, Canada Central, East US, East US 2, North Central US, West US, West US 2), Search and Navigation - APAC Region (Singapore, Australia East), Search and Navigation - EMEA Region (Norway East, Sweden Central, UK South, North Europe), Search and Navigation - NA Region (Canada East, US East, US West), Content Recommendations - APAC Region (Content Recommendations API, Content Recommendations Management Interface), Content Recommendations - EMEA Region (Content Recommendations API, Content Recommendations Management Interface), Content Recommendations - NA Region (Content Recommendations API, Content Recommendations Management Interface), Optimizely Data Platform - APAC Region (ODP Application, Event Collection, Data Ingestion and Processing, Core App Experiences), Optimizely Data Platform - EMEA Region (ODP Application, Event Collection, Data Ingestion and Processing, Core App Experiences), Optimizely Data Platform - NA Region (ODP Application, Event Collection, Data Ingestion and Processing, Campaigns, Core App Experiences), Feature Experimentation (Application UI, Datafile Build Service, SDKs, Results Page, Event Pipeline, Optimizely REST API, Experiment Collaboration, Full Stack (Legacy)), Web Experimentation (Integrations, Snippet Delivery, Snippet Building, Recommendations, App UI, Visual Editor, DCP, List Attributes, Preview Mode, Results API, Events API, Event Export), Performance Edge (Data file build and Prop, Edge Decider (CDN worker)), and Digital Experience Cloud Service - Management Portal, Optimizely Graph - APAC Region, Optimizely Graph - EMEA Region.