Search & Navigation Incident - EUROPE - EMEA05

Incident Report for Optimizely Service

Resolved

This incident has been resolved.
Posted May 05, 2025 - 11:28 UTC

Monitoring

A fix was implemented and the service was back to operational at 9:10am UTC.
Posted May 05, 2025 - 10:03 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 05, 2025 - 09:12 UTC

Investigating

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EU region, EMEA05.

A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available.

Thank you for your patience.
Posted May 05, 2025 - 08:52 UTC
This incident affected: Digital Experience Cloud Service - EMEA Region (North Europe, West Europe).