Slow Responses When Managing Experimentation Projects

Incident Report for Optimizely Service

Resolved

Application performance has been restored to normal.

Posted Apr 22, 2025 - 17:30 UTC

Update

Application performance has been restored by increasing system capacity. While we continue monitoring and investigating the root cause, all core functionality is now operating at normal latency levels.

Posted Apr 22, 2025 - 16:26 UTC

Update

We are actively investigating reports of slow response times when attempting to manage Experimentation projects.

Posted Apr 22, 2025 - 14:57 UTC

Update

We are continuing to investigate this issue.

Posted Apr 22, 2025 - 14:56 UTC

Investigating

We are actively investigating reports of slow response times when attempting to manage Experimentation projects.

Posted Apr 22, 2025 - 14:26 UTC

This incident affected: Feature Experimentation (Application UI) and Web Experimentation (App UI).