Campaign: Degraded performance with user interface

Incident Report for Optimizely Service

Resolved

No further problems showed up. The incident has been resolved.
Posted May 28, 2024 - 17:16 UTC

Monitoring

A fix has been implemented. We are still monitoring.
Posted May 28, 2024 - 15:52 UTC

Identified

The underlying problem has been identified and we are working on a fix.
Posted May 28, 2024 - 14:58 UTC

Update

All services run stable since 14:11 CEST.
We are still investigating the issue.
Posted May 28, 2024 - 12:55 UTC

Investigating

Starting around 13:48 CEST some backend servers for Campaign's user interface became overloaded.

Some customers might have encountered errors or seen slow responses when editing mailings.

The temporary performance degradation should have been resolved since around 14:11 CEST.

We are currently investigating.
Posted May 28, 2024 - 12:17 UTC
This incident affected: Campaign (Omnichannel Marketing Solution) - EMEA Region (Campaign user interface).