DXP and Search and Navigation (Find) and CMS SaaS in Norway East - Availability issues
Incident
Report for Optimizely Service
Resolved
This incident has been resolved.
Monitoring
All services have recovered and we continue to monitor closely.
Update
Most of the impacted services have recovered, with a limited subset not yet fully recovered. We continue to monitor the situation closely.
We will provide more updates as they become available. Thank you for your patience.
We will provide more updates as they become available. Thank you for your patience.
Update
We are seeing that impacted services are slowly recovering, with several sites gradually becoming operational again. We continue to monitor the situation closely.
Our team is in close contact with our third-party supplier and will provide further updates as soon as there is more information to share.
Our team is in close contact with our third-party supplier and will provide further updates as soon as there is more information to share.
Identified
The issue has been identified and a fix is being implemented. Thank you for your patience!
Update
We are continuing to investigate this issue.
Update
This issue is impacting multiple services hosted on Norway East Data Center. Currently, we have identified the following services affected by this issue are, Search & Navigation (Find), DXP, and CMS SaaS.
This is related to an event experienced by one of our third-party suppliers. We are in close contact with their team and working diligently to resolve this issue as soon as possible.
We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
This is related to an event experienced by one of our third-party suppliers. We are in close contact with their team and working diligently to resolve this issue as soon as possible.
We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating a potential issue that may be impacting Search and Navigation (Find) and CMS SaaS services in Norway East. Customers may receive intermittent HTTP 500-level response codes, experience timeouts or high latency or disturbance in deployment functionalities. This appears to be related to an event experienced by one of our third-party suppliers. We are in close contact with their team and working diligently to understand the scope and impact of this situation.
We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
This incident affected: Search and Navigation - EMEA Region (Norway East) and Digital Experience Cloud Service - EMEA Region (Norway East).