Issues access app.optimizely.com

Incident Report for Optimizely Service

Resolved

This incident has been resolved.
Posted Oct 10, 2024 - 14:00 UTC

Update

We have identified that the issue was the result of one of our 3rd Party Cloud providers. Our engineers will continue to monitor our systems.
Posted Oct 10, 2024 - 00:53 UTC

Monitoring

Our monitoring services indicate that the issue has been resolved. Our engineers are continuing to investigate the root cause.
Posted Oct 10, 2024 - 00:51 UTC

Investigating

We are currently investigating reports of some customers not being able to access app.optimizely.com.
Posted Oct 09, 2024 - 23:14 UTC
This incident affected: Feature Experimentation (Application UI, Results Page) and Web Experimentation (App UI, Visual Editor, Preview Mode).