Dynamic Customer Profile Requests Timing Out

Incident Report for Optimizely Service

Resolved

This incident has been resolved

Posted Mar 12, 2024 - 20:24 UTC

Monitoring

A fix has been implemented. The team is monitoring the system.

Posted Mar 06, 2024 - 14:04 UTC

Update

We are continuing to investigate an issue that is affecting Web Experimentation's ability to bucket audiences based on Dynamic Customer Profiles (DCP), Recommendations, and List Attributes. We are pursuing multiple paths in an attempt to mitigate the issue. Thank you for your patience!

Posted Mar 05, 2024 - 21:53 UTC

Update

We are continuing to investigate this issue.

Posted Mar 05, 2024 - 14:42 UTC

Update

We are continuing to investigate this issue.

Posted Mar 04, 2024 - 20:19 UTC

Investigating

We are currently investigating an issue where Dynamic Customer Profile requests are timing out for some customers.

Posted Mar 04, 2024 - 17:52 UTC

This incident affected: Web Experimentation (Recommendations, DCP, List Attributes).