Partial outage of data ingest, export, and campaigns

Incident Report for Optimizely Service

Resolved

This incident has been resolved.
Posted Mar 19, 2025 - 23:17 UTC

Monitoring

A fix has been implemented by our service provider. ODP components in the US are operational. We are continuing to monitor the status.
Posted Mar 19, 2025 - 21:08 UTC

Update

Our service provider has identified an additional issue and is implementing multiple mitigations.
Posted Mar 19, 2025 - 18:52 UTC

Update

One of our service providers reported disruptions in the US region. We are continuing to investigate and monitor this issue.
Posted Mar 19, 2025 - 16:31 UTC

Investigating

We are observing the degraded performance of data ingestion, export, and campaign execution in the ODP US region.
Posted Mar 19, 2025 - 16:20 UTC
This incident affected: Optimizely Data Platform - NA Region (ODP Application, Data Ingestion and Processing, Campaigns).