Delays encountered with rendition generation in the Library (CMP)

Incident Report for Optimizely Service

Resolved

This incident has been resolved. The service continues to function normally from the time the fix was implemented.

Posted Aug 27, 2025 - 07:59 UTC

Monitoring

A solution has been released and we're currently monitoring the results. We're hopeful that renditions should now generate without any significant delays. If the situation changes, then we will provide a new update. We sincerely apologize for the inconvenience!

Posted Aug 26, 2025 - 17:45 UTC

Investigating

We are investigating an issue that involves delays around rendition generation for assets in the Library for a segment of customers. We will post additional updates once we obtain more information. Thank you for your patience!

Posted Aug 26, 2025 - 16:15 UTC

This incident affected: Content Marketing Platform (Library).