Outage in US datacenter (Everweb)
Incident
Report for Optimizely Service
Resolved
All services have now been stable for six hours.
The total amount of downtime during the two major outages lasted for approximately 55-60 minutes in total.
Any further questions concerning this outage can be sent to your service level manager, support@episerver.com or call:
Worldwide: +46 8 555 827 50
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161
The total amount of downtime during the two major outages lasted for approximately 55-60 minutes in total.
Any further questions concerning this outage can be sent to your service level manager, support@episerver.com or call:
Worldwide: +46 8 555 827 50
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161
Monitoring
A fix has been applied and we are currently monitoring the outcome.
All systems have been stable for the past two hours now.
All systems have been stable for the past two hours now.
Identified
Our data center service provider in US has reported that the outage is caused by routing issues.
Engineers are working to implement a permanent fix.
Engineers are working to implement a permanent fix.
Update
Similar outage re-occured. The issue is being investigated.
Update
US datacenter is back online, but we do not yet know the root cause.
The outage lasted for approximately 27 minutes.
More information will follow.
The outage lasted for approximately 27 minutes.
More information will follow.
Investigating
We are currently experiencing an outage in our US data center affecting Everweb customers in US.
The issue is being investigated, status update will follow.
The issue is being investigated, status update will follow.