Telephone issues
Incident
Report for Optimizely Service
Resolved
The phone issues affecting any landline telephone calls to Swedish numbers has been resolved.
We apologize for any inconvenience that the outage may have caused you.
Any questions can be sent to support@episerver.com or call:
Worldwide: +46 8 555 827 50
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161
We apologize for any inconvenience that the outage may have caused you.
Any questions can be sent to support@episerver.com or call:
Worldwide: +46 8 555 827 50
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161
Monitoring
Our service provider has now got all systems back online in normal operation so you should be able to reach us through the usual phone numbers.
Worldwide: +46 8 555 827 50
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161
Worldwide: +46 8 555 827 50
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161
Identified
The root cause has been identified and our service provider is working on a solution. They estimate that everything should be up and running in a normal state at 2pm CEST.
Investigating
We are currently experiencing problems with all incoming landline telephone calls. This affects any calls made to the Swedish offices, as well as the Managed Services Service Desk (both national and international numbers).
Mobile telephone numbers are fully operational.
Any questions can be sent to support@episerver.com
Mobile telephone numbers are fully operational.
Any questions can be sent to support@episerver.com